PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brita and RainSoft as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brita

Brita

2.0
RainSoft

RainSoft

Has Verified Representatives
2.9
Brita
RainSoft

Brita and RainSoft Overview

Total reviews
6
271
Company responses
0
183
Issues resolved
0
3

Brita and RainSoft Consumer Ratings

Rank
67 out of 752 in Utility category
28 out of 752 in Utility category
Exchange, Refund and Cancellation Policy
69 in category
67 in category
Price Affordability
39 in category
114 in category
Product or Service Quality
114 in category
49 in category
Website
48 in category
73 in category

Brita and RainSoft Rating Details

Exchange, Refund and Cancellation Policy
1.5 (2 reviews)
1.5 (45 reviews)
Reviewer's quote

Bought a brand new Brita pitcher and it consistantly produces black specks in my water. That's the exact opposite effect one os going for when spending money on a fricking FILTER! My tap water is CLEAR! Brita SUCKS and is not only a waste of money, but a straight out lie and scam! Very angry and...

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...I would like to know how many other people have had the same issue for a possible class action lawsuit to refund everyone who has ever had to have the timer & timer motor replaced. ..

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Price Affordability
2.5 (2 reviews)
1.6 (55 reviews)
Reviewer's quote

The faucet filter systems keep breaking down. Twice before I wrote them to mention about the break down of the filtering system. This is the 3rd filter system that the *** which switches from tap water to filtered water breaks down. I wrote Brita, got an incident number from them and then a...

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...in my Ro/DI unit and bought one of their *RO* units (not a filter with De-ionization, which I need for my aquarium), he would save me another $50 off the price of their system. I still said no. Again, he asked incredulously, why wouldn't I want to buy this to save me all that...

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Product or Service Quality
1.5 (2 reviews)
2.1 (56 reviews)
Reviewer's quote

No items

...Several service fees later we finally got that part fixed. Now we are having issues with the system itself and they are asking for more service fees to come out and see what the issue is. Each service fee is a blanket $100...

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Website
2.5 (2 reviews)
2 (51 reviews)
Reviewer's quote

No items

For some time now my system is not filtering and softening my water. There stains on my refrigerator water dispenser tray, on my dish rack in my tub. We drink bottle water. The tech they would send to check my system was horrible. If I had to do it again, I wouldn't.

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Brita and RainSoft Pros and Cons

Pros
No votes
  • Lifetime warranty
  • What i thought was a true lifetime warranty
  • Reverse osmosis system
Cons
  • Customer service response
  • Bad customer service
  • Faulty product
  • Failing to keep their promise

Brita and RainSoft Most Positive Reviews

Top rated reviews
No votes
5

I have just purchased a rainsoft whole home system and I love it. The managers of the company are great they helped me...

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No votes
5

Multiple file cabinets were left outside of my home containing Rain Soft customer account info. I contacted the local...

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Brita and RainSoft Most Critical Reviews

Lowest rated reviews
1

Bought a brand new Brita pitcher and it consistantly produces black specks in my water. That's the exact opposite...

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1

If the system itself is as good as they make it to be then it should sell itself. Unfortunately the representative they...

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3

The faucet filter systems keep breaking down.
Twice before I wrote them to mention about the break down of the filteri...

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1

Rain Soft Raised their Prices on Services, but cut most benefits off, such as free service calls, now is only one per...

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Brita and RainSoft Latest Reviews

Recent published reviews
No votes

We have used the 10cup Brita pitcher for years. However in recent months the pitcher and the filters are of poor quality...

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1

For some time now my system is not filtering and softening my water. There stains on my refrigerator water dispenser...

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No votes

I contacted Brita to let them know about all the tiny black particles floating out of the filter(s). According to the in...

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No votes

Im trying to get replacement filters for our under sink 3filter water drinking system

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Brita and RainSoft Products and Services

Most reviewed product and services
  • Brita Filtration System (3 reviews)
  • Rainsoft Water Conditioning System (78 reviews)
  • Rainsoft Customer Care (10 reviews)
  • Rainsoft Filtration System (10 reviews)