PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brilliance New York and Wen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brilliance New York
Wen

Brilliance New York and Wen Overview

Total reviews
1
1784
Company responses
0
0
Issues resolved
0
2

Brilliance New York and Wen Consumer Ratings

Rank
278 out of 912 in Cosmetics and Personal Care category
129 out of 912 in Cosmetics and Personal Care category
Price Affordability
407 in category
174 in category
Discounts and Special Offers
344 in category
81 in category
Diversity of Products or Services
385 in category
105 in category
Customer service
439 in category
64 in category

Brilliance New York and Wen Rating Details

Price Affordability
1 (1 review)
2 (212 reviews)
Reviewer's quote

My complaint is how the sales representative inside, SHANI was her name, completely lied to me regarding the products price and lenght on the market. She said that the product had been out on the market for barely two weeks, when I afterwards saw that that was not true. She also said that it was...

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...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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Discounts and Special Offers
1 (1 review)
2.3 (90 reviews)
Reviewer's quote

No items

...It even fell out more when I used there special comb they provided. I now have a bald line in the back if my head. After changing products this pattern of hair loss left almost immediately...

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Diversity of Products or Services
1 (1 review)
2.5 (90 reviews)
Reviewer's quote

No items

...I have to wear reading glasses but even with them I can NOT read the writing on the bottles!!!!!!! My goodness, can you make it any smaller???!!!!!!! I've had to Google the products to read about them!!!!!!!!!!..

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Customer service
1 (1 review)
2 (242 reviews)
Reviewer's quote

No items

...I called customer service and they instantly gave me my money back and made a claim. 3 yrs later while on vacation I tried a friends hair system and fell in love. I was really shocked to find out that it was wens mandarin italian fig...

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Brilliance New York and Wen Pros and Cons

Pros
No votes
  • Smell
  • How it makes my hair feel and look
  • Product
Cons
  • Tricked me
  • That they are still around
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice

Brilliance New York and Wen Most Positive Reviews

Top rated reviews
No votes
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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No votes
5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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Brilliance New York and Wen Most Critical Reviews

Lowest rated reviews
1.3

I was lured into the brilliance new york store located on Lincoln Road with flattery and promises of samples, this on...

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1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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No votes
1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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Brilliance New York and Wen Latest Reviews

Recent published reviews
No votes
No votes

I just puchased a duo of 319, 32oz, and a gallon of bamboo and green tea as I regularly do on June of each year. The man...

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No votes
No votes

I have tried numerous times to contact Wen to cancel my order and can not get through to anyone! I get beeps, gurgling,...

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Brilliance New York and Wen Products and Services

Most reviewed product and services
No votes
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)