PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brilliance New York and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brilliance New York
Ulta

Brilliance New York and Ulta Overview

Total reviews
1
866
Company responses
0
0
Issues resolved
0
6

Brilliance New York and Ulta Consumer Ratings

Rank
272 out of 895 in Cosmetics and Personal Care category
168 out of 895 in Cosmetics and Personal Care category
Discounts and Special Offers
351 in category
99 in category
Customer service
444 in category
149 in category
Diversity of Products or Services
392 in category
105 in category
Exchange, Refund and Cancellation Policy
403 in category
80 in category

Brilliance New York and Ulta Rating Details

Discounts and Special Offers
1 (1 review)
2.1 (169 reviews)
Reviewer's quote

She also said that it was having a special promotion of $399 that would en on the 20th of May (I was there on the 19th of May), and that it would go up to $750 dollars after that, which I of course later found out was a complete lie! Behaviour like this is not good selling, it is completely...

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...NOW MY ACCOUNT WAS CLOSED I HAD TO CALL UPS AND SPEAK WITH SPECIAL FRAUD AGENTS TO GET THE ORDERS SENT BACK TO ULTA BC ULTA KEPT FULFILLING BOTH ORDERS. SO GOOD JOB TO ME FOR MAKING SURE THEY GOT THEIR PRODUCT BACK...

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Customer service
1 (1 review)
1.4 (325 reviews)
Reviewer's quote

No items

Called customer service a week ago because the cashier who placed the order in store put in the address wrong and didnt bother to verify. Customer service refused to change the address and told me Id be refunded and I would receive an email within 24 hrs about it which I never did. That was all a...

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Diversity of Products or Services
1 (1 review)
2.6 (174 reviews)
Reviewer's quote

No items

...No concern, no manners, no offer to write down the products I wanted. They lost me as a customer. I ordered everything I needed online and made sure it wasnt ordered from Ulta..

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Exchange, Refund and Cancellation Policy
1 (1 review)
2 (173 reviews)
Reviewer's quote

No items

Today I emailed ULTA explaining what occurred and asked for a refund or credit since I did not receive my products. I received an email back from ULTA within a few hours stating they are unable to reship or refund my order but they do apologize for any inconvenience and thanked me for...

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Brilliance New York and Ulta Pros and Cons

Pros
No votes
  • Points program
  • In-store shopping
  • Products
Cons
  • Tricked me
  • That they are still around
  • Customer service
  • Ordering online
  • Rude customer service

Brilliance New York and Ulta Most Positive Reviews

Top rated reviews
No votes
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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No votes
5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Brilliance New York and Ulta Most Critical Reviews

Lowest rated reviews
1.3

I was lured into the brilliance new york store located on Lincoln Road with flattery and promises of samples, this on...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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No votes
1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Brilliance New York and Ulta Latest Reviews

Recent published reviews
No votes
3.2

Amber at the Farmington Utah location is one of the most unprofessional managers I have ever had the displeasure of...

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No votes
No votes

I made an order online, I didn't input my building right unfortunately. I called my local ulta to inform of this. The...

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Brilliance New York and Ulta Products and Services

Most reviewed product and services
No votes
  • Ulta Customer Care (97 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)