PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brilliance New York and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brilliance New York
Ulta

Brilliance New York and Ulta Overview

Total reviews 1 896
Company responses 0 0
Issues resolved 0 6

Brilliance New York and Ulta Consumer Ratings

Rank
289 out of 935 in Cosmetics and Personal Care category
174 out of 935 in Cosmetics and Personal Care category
Discounts and Special Offers
331 in category
97 in category
Price Affordability
402 in category
122 in category
Customer service
430 in category
144 in category
Exchange, Refund and Cancellation Policy
388 in category
78 in category

Brilliance New York and Ulta Rating Details

Discounts and Special Offers
1 (1 review)
2.1 (180 reviews)
Reviewer's quote

She also said that it was having a special promotion of $399 that would en on the 20th of May (I was there on the 19th of May), and that it would go up to $750 dollars after that, which I of course later found out was a complete lie! Behaviour like this is not good selling, it is completely...

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...NOW MY ACCOUNT WAS CLOSED I HAD TO CALL UPS AND SPEAK WITH SPECIAL FRAUD AGENTS TO GET THE ORDERS SENT BACK TO ULTA BC ULTA KEPT FULFILLING BOTH ORDERS. SO GOOD JOB TO ME FOR MAKING SURE THEY GOT THEIR PRODUCT BACK...

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Price Affordability
1 (1 review)
2.3 (280 reviews)
Reviewer's quote

No items

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

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Customer service
1 (1 review)
1.4 (345 reviews)
Reviewer's quote

No items

...Today 9/11 I reached out to customer service to be told that a new order could be sent. Excuse me a new order why had Ulta not ship when notification was sent. The CSR told me that they were not informed until 9/8...

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Exchange, Refund and Cancellation Policy
1 (1 review)
1.9 (186 reviews)
Reviewer's quote

No items

You are not here to help cause my package got stolen and I was told I couldnt have a refund or a new order. It was a 20 dollar order so thats pathetic Ill just buy directly from the ordinary instead of from ulta from now on..

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Brilliance New York and Ulta Pros and Cons

Pros
No votes
  • Points program
  • In-store shopping
  • Rewards card
Cons
  • Tricked me
  • That they are still around
  • Customer service
  • Ordering online
  • Rude customer service

Brilliance New York and Ulta Most Positive Reviews

Top rated reviews
No votes
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

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No votes
5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

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Brilliance New York and Ulta Most Critical Reviews

Lowest rated reviews
1.3

I was lured into the brilliance new york store located on Lincoln Road with flattery and promises of samples, this on...

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1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

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No votes
1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

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Brilliance New York and Ulta Latest Reviews

Recent published reviews
No votes
1

Store location 6554 Towne Center
Southaven., Ms 38671
The Governor of Mississippi lifted the Mask Mandate, therefore it is...

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No votes
4.9

Missing item in package. Representative sent a replacement order right away.

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Brilliance New York and Ulta Products and Services

Most reviewed product and services
No votes
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)
  • Ulta Cashier (27 reviews)