PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rogers Communications and Brightstar Device Protection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rogers Communications
Brightstar Device Protection

Rogers Communications and Brightstar Device Protection Overview

Total reviews 405 414
Company responses 0 0
Issues resolved 5 2

Rogers Communications and Brightstar Device Protection Consumer Ratings

Rank
304 out of 1450 in Telecommunications category
320 out of 1084 in Insurance category
Customer service
173 in category
180 in category
Reliability
199 in category
148 in category
Price Affordability
325 in category
220 in category
Product or Service Quality
220 in category
181 in category

Rogers Communications and Brightstar Device Protection Rating Details

Customer service
1.5 (194 reviews)
1.1 (252 reviews)
Reviewer's quote

When ever I call customer service I always get someone with an accent that I cant understand so Im always asking them to repeat themselves and I can tell by their tone that they get frustrated cause Im constantly asking them and still never understand what theyre saying. So I never get my questions...

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customer service very bad, no clear answer, and I am sitting with a broken phone waiting to see when they decide to send me a replacement. Even though it says they will fulfill in the next business day. One customer rep saying; since my iphone XS is "OLD" model they don’t have it in stock and I...

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Reliability
1.5 (171 reviews)
1.1 (236 reviews)
Reviewer's quote

...Poor quality, poor reliability and awful service, like all phone company. That's it, I'll never get Roger phone, TV or even channels..

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Called to get my phone replaced, got 4 different associates telling me different answers and prices. Finally, get my phone replaced for $450 (which I was not told was a thing). After I get my phone replaced I requested a receipt, 3 weeks later I call to ask where it is, they claim they sent it to...

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Price Affordability
1.5 (169 reviews)
1.3 (217 reviews)
Reviewer's quote

I signed up via chat for 4 new phones and was told a price which we agreed upon. A month later I receive an invoice which is $50 more than what I was told. I called them and they cant do anything as they cant find the chat transcript (they dont keep them for their Third party agents is what I was...

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00 dollars deductible witch I didn't had any problem to pay considering my phone price of 700. 00 . 2 says after I got my new phone I was happy till I open the box , they sent me a fake phone and on top broken from the back lid , I decided to look on line the price of the phone that brightstar sent...

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Product or Service Quality
1.5 (161 reviews)
1.1 (240 reviews)
Reviewer's quote

...Now we have no service until these clowns send us another new device that works..

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The quality of the phone i received is very bad and i paid more than 500$ till now including insurance and replacement cost i would have got a much better used phone outside market than what they sent me. I got the insurance through rogers and previously i was with Bell and Bell insurance...

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Rogers Communications and Brightstar Device Protection Pros and Cons

Pros
  • Rogers is dishonest
  • No pros
  • Nightmare
  • Thought of having insurance was good
  • Horrific
  • Until i needed the services
Cons
  • Poor customer service
  • I am disgust with rogers business ethnics and practices
  • Being mislead on coverage
  • This business is a scam
  • Not getting a phone as promised and paid for
  • Every single thing

Rogers Communications and Brightstar Device Protection Most Positive Reviews

Top rated reviews
5

Bell stores in Regina SK suck. Each store seems to set there own prices and then when you come to set it up the prices a...

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5

Girlfriend stepped on phone I contacted the company for replacement had no problem I love this company

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5

Happy to say after awhile on the phone with 3+ representatives they gave me the price match and better plan
than I was...

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5

I just recently switched from Boost Mobile to another carrier with my paid phone. No complaints other than I received a...

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Rogers Communications and Brightstar Device Protection Most Critical Reviews

Lowest rated reviews
1

I have been a Rogers customer for more than 10 years. Just called them today to inquire about the pay as you go plan...

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1

I have been paying insurance for over two years. Instead of replacing my damaged phone, they said I would have to pay...

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1

The worst ever cell phone company to deal with. Over the past few years of being a rogers customer, I've had nothing...

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1

This company is the biggest scammers.. I bought a cell phone and paid with a visa. Well months later i notice a charge...

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Rogers Communications and Brightstar Device Protection Latest Reviews

Recent published reviews
2.4

When ever I call customer service I always get someone with an accent that I cant understand so Im always asking them...

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No votes

I spoke with a customer service representative "Hiral" this lady was arrogant and had no knowledge of her companies...

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1

So I pay for my dad's telephone (residential ).I d/c internet in august .the bill was 21,48$ for 10/20
This month (11/20)...

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1

Called to get my phone replaced, got 4 different associates telling me different answers and prices. Finally, get my...

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Rogers Communications and Brightstar Device Protection Products and Services

Most reviewed product and services
  • Rogers Communications Internet Service (31 reviews)
  • Rogers Communications Mobile Phone Service (16 reviews)
  • Rogers Communications Phone Plan (13 reviews)
  • Brightstar Device Protection Cell Phone Claim (113 reviews)
  • Brightstar Device Protection Cell Phone Replacement (71 reviews)
  • Brightstar Device Protection Protection Plan (41 reviews)