PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brightstar Device Protection and Rogers Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brightstar Device Protection
Rogers Communications

Brightstar Device Protection and Rogers Communications Overview

Total reviews
403
378
Company responses
0
0
Issues resolved
2
4

Brightstar Device Protection and Rogers Communications Consumer Ratings

Rank
308 out of 1053 in Insurance category
271 out of 1429 in Telecommunications category
Customer service
190 in category
150 in category
Product or Service Quality
197 in category
198 in category
Exchange, Refund and Cancellation Policy
159 in category
154 in category
Value for money
194 in category
183 in category

Brightstar Device Protection and Rogers Communications Rating Details

Customer service
1.2 (243 reviews)
1.5 (178 reviews)
Reviewer's quote

This is the absolute worst customer service I have ever dealt with. My ticket was opened on December 23rd and was not resolved until March of 2020. Understanding that mistakes happen, I gave these folks the benefit of the doubt on several occasions, however they continued to make mistakes, followed...

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...Finallly called customer service got an agent within minutes. After checking was told Modem was faulty. Was older unit so after discussion was offered a better service modem...

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Product or Service Quality
1.1 (232 reviews)
1.6 (148 reviews)
Reviewer's quote

This is the worst service from an insurance company I have ever received. They do not care about their customers at all. I was passed around six times waiting on a refund for my $81 I was charged as a late fee...

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I am a senior and only use this service if I am driving alone. I put $10 month on the phone and use most of it. I find out now that calls are free until June 30th but only if I add to my account monthly...

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Exchange, Refund and Cancellation Policy
1.1 (231 reviews)
1.4 (136 reviews)
Reviewer's quote

Is the Insurance Commissioner aware of their policy to do everything possible to avoid making good on claims? I spent 2 months, countless phone calls, a lot of time and frustration to try to get them to make good on a claim. They required me to send them copies of my utility bills, driver's...

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I explained to the manager that I didn’t want to pay for the home monitoring early cancellation fee, even though I never got to enjoy the services, she made every excuse not to pay for the fee. I even offered to pay half of the fee. I will never purchase nor refer anyone to rogers, your technology...

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Value for money
1.1 (228 reviews)
1.5 (149 reviews)
Reviewer's quote

...I already paid $420 why anybody can explain first you get product or give money ??? If brightstar owner come front of me. I will kill him. Rogers and brightstar both are *** me..

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...I went over my data, but they delay the text messages in order to make more money. I got a message saying I was x amount over and then immediately called and was being charged over double that. Sleazy company...

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Brightstar Device Protection and Rogers Communications Pros and Cons

Pros
  • Thought of having insurance was good
  • Horrific
  • Until i needed the services
  • Rogers is dishonest
  • No pros
  • Nightmare
Cons
  • This business is a scam
  • Not getting a phone as promised and paid for
  • Customer service
  • Poor customer service
  • Poor customer retention and price plans way to high
  • Lack of respect for your customer

Brightstar Device Protection and Rogers Communications Most Positive Reviews

Top rated reviews
5

Girlfriend stepped on phone I contacted the company for replacement had no problem I love this company

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5

Bell stores in Regina SK suck. Each store seems to set there own prices and then when you come to set it up the prices a...

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5

Nobody answered my calls wasted my time

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5

Happy to say after awhile on the phone with 3+ representatives they gave me the price match and better plan
than I was...

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Brightstar Device Protection and Rogers Communications Most Critical Reviews

Lowest rated reviews
1

I have been paying insurance for over two years. Instead of replacing my damaged phone, they said I would have to pay...

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1

I have been a Rogers customer for more than 10 years. Just called them today to inquire about the pay as you go plan...

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1

This company is the biggest scammers.. I bought a cell phone and paid with a visa. Well months later i notice a charge...

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1

The worst ever cell phone company to deal with. Over the past few years of being a rogers customer, I've had nothing...

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Brightstar Device Protection and Rogers Communications Latest Reviews

Recent published reviews
No votes

After receiving my replacement phone, I have not been able to activate my phone after several attempts with (4 ) Sprint...

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1

DO NOT EVER SIGN UP WITH ROGERS WIRELESS!!!!!!!!!!
I will not go into detail to explain the multitude of issue and mistak...

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No votes

Went passed the 60 days had bad customer service misunderstanding and trying to still resubmit request, and they tell...

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5

every year or 2 same thing with rogers. promotion is done the price hikes up so high. I called today, the guy was rude...

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Brightstar Device Protection and Rogers Communications Products and Services

Most reviewed product and services
  • Brightstar Device Protection Cell Phone Claim (114 reviews)
  • Brightstar Device Protection Cell Phone Replacement (70 reviews)
  • Brightstar Device Protection Protection Plan (39 reviews)
  • Rogers Communications Customer Care (74 reviews)
  • Rogers Communications Internet Service (29 reviews)
  • Rogers Communications Mobile Phone Service (16 reviews)