PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BrightStar Care and Vitas Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

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Vitas Healthcare

Vitas Healthcare

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BrightStar Care
Vitas Healthcare

BrightStar Care and Vitas Healthcare Overview

Total reviews
63
103
Company responses
0
0
Issues resolved
1
1

Vitas Healthcare was first mentioned on PissedConsumer on Oct 3, 2013 and since then this brand received 103 reviews. It is 40 reviews more than BrightStar Care received since Jun 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with BrightStar Care customer support team than with Vitas Healthcare customer service.

BrightStar Care and Vitas Healthcare Consumer Ratings

Rank
330 out of 2946 in Hospitals, Clinics and Medical Centers category
392 out of 2946 in Hospitals, Clinics and Medical Centers category
Customer service
202 in category
233 in category
Staff
315 in category
311 in category
Product or Service Quality
258 in category
231 in category

According to consumer ratings and reviews, BrightStar Care ranks 62 points higher in the Hospitals, Clinics and Medical Centers category than Vitas Healthcare. People gave BrightStar Care 1.5 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 565 points higher than the worst rated brand in this category. At the same time, Vitas Healthcare was rated 1.4 stars for Customer service criterion in this category and it is 534 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Vitas Healthcare has a higher rating than Vitas Healthcare. Regarding Product or Service Quality criterion, consumers gave BrightStar Care 1.3 stars and it is 66% greater than other in category. Vitas Healthcare however was rated 1.5 stars and it is 70% greater than other in category.

BrightStar Care and Vitas Healthcare Rating Details

Customer service
1.5 (37 reviews)
1.4 (63 reviews)
Reviewer's quote

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

Frank

Vitas was caring and did a pretty good job. I cant imagine doing that kind of work. No one is perfect and neither is a company so my minor complaints are trivial compared to all they do in helping terminal patients pass at home with dignity and comfort. They are there for you after your loss...

PissedConsumer1630652
Staff
1.4 (33 reviews)
1.4 (59 reviews)
Reviewer's quote

Owner and office staff cant cover shifts but still bill for medicaid and family for hours no one worked. Even seen unlicensed/ registered people working in positions they were not legally allowed to work. Their "field" employees are underpaid by only getting roughly 1/3 of the hourly billable time,...

Former s

Terrible staff is not compassionate not communicative only money oriented. Even the phone personnel are condescending They have a scripted message to placate families. Very insulting and in different I would never recommend them..

PissedConsumer1684311
Product or Service Quality
1.3 (32 reviews)
1.5 (55 reviews)
Reviewer's quote

Do not hire this company without a nanny cam. This company is interested in filling spots rather than matching customer needs. First person sent fell asleep at table within two hours of his first day. Did not rehire. Second caretaker was pleasant, new at the job and spent her time on her iPhone and...

Lutisha

Lack of care and follow through. This comoany was referred from is through the Milwaukee VA and if this is how they take care of our vets then I would hate to see how the rest is being cared for. They seem to be short staffed so could not get someone out in a timely fashion for bathing, etc and the...

PissedConsumer1544286

BrightStar Care and Vitas Healthcare Pros and Cons

Pros
  • Home care
  • Dont care about people
  • Some of the caretakers were good
  • Nurses were kind and caring
  • Many of the other nurses and staff did a fine job
Cons
  • Customer service
  • Lack of employee screening
  • Lack of professionalism
  • Reliabilty
  • Service quality
  • Hospice support for a terminally ill family member

BrightStar Care and Vitas Healthcare Latest Reviews

Recent published reviews
1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

Read all 63 reviews

I was a loyal ent for several years. I started out as a VR and then a DMD. I left the company on good terms. It’s now...

Read all 103 reviews

BrightStar Care and Vitas Healthcare Products and Services

Most reviewed product and services
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)
  • Vitas Healthcare Hospice Adult Care (28 reviews)
  • Vitas Healthcare Medical Care (27 reviews)
  • Vitas Healthcare Adult Care (7 reviews)