PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BrightStar Care and Vitas Healthcare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has Verified Representatives
1.6
BrightStar Care
Vitas Healthcare

BrightStar Care and Vitas Healthcare Overview

Total reviews 64 113
Company responses 0 0
Issues resolved 1 1

BrightStar Care and Vitas Healthcare Consumer Ratings

Rank
361 out of 2030 in Hospitals, Clinics and Medical Centers category
427 out of 2030 in Hospitals, Clinics and Medical Centers category
Customer service
216 in category
251 in category
Product or Service Quality
271 in category
256 in category
Reliability
245 in category
222 in category
Price Affordability
278 in category
258 in category

BrightStar Care and Vitas Healthcare Rating Details

Customer service
1.5 (37 reviews)
1.3 (67 reviews)
Reviewer's quote

...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

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...Their lip service is impressive. Their actual care for your loved one is a nightmare. They say they Support your loved one with at team a team of seven (7)? The key players (Team Manager and Hospice MD) are always unavailable and would not return my phone calls...

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Product or Service Quality
1.4 (33 reviews)
1.4 (59 reviews)
Reviewer's quote

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

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...Turnover of nurses (mostly inexperienced) leads to no consistency for quality client care. We had approximately 8 Nurses in a year. Took the MD almost 5 months before meeting our hospice loved one and family but constantly wanted to progress to Narcotics prior to need...

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Reliability
1.3 (28 reviews)
1.4 (61 reviews)
Reviewer's quote

This company is the worst insurance company, they do not replace your phone if it has been lost of stolen. It has taken weeks for them to accept my documents. Rejected all documents of proof of address after multiple people over the phone at bright star had said i could use car insurance, etc. I...

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Everyone considering Vitas should know that their Emergency Telecare department is BS. They do NOT respond to emergencies. They only have one nurse at night and weekends for a very large area. It is the norm for a nurse to respond 2 hours after an emergency is called in. When I called their...

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Price Affordability
1.6 (27 reviews)
1.7 (45 reviews)
Reviewer's quote

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd week of Jan and evaluated me He watched me use my walker and observed my doctor recommended exercises.He recommended 3 days a week at home physical therapy. No mention of any co...

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Hired on at the Woodridge,Illinois location. I have never workes6 worked for a more unprofessional, racist, harrassing, immature, hostile, evil etc. manager in my entire life. Collen Gardner and flunky Lucia Phillips. Sit around and scheme and plot on ways to harrass employees especially new ones....

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BrightStar Care and Vitas Healthcare Pros and Cons

Pros
  • Home care ok
  • Home care
  • Dont care about people
  • Some of the caretakers were good
  • Nurses were kind and caring
  • Many of the other nurses and staff did a fine job
Cons
  • Customer service
  • Lack of employee screening
  • Lack of professionalism
  • Reliabilty
  • Worst service
  • Service quality

BrightStar Care and Vitas Healthcare Most Positive Reviews

Top rated reviews
5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

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5

My experience with Vitas for my Mom was great. She resided at Cross Care and Vitas would come in to stay with her...

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5

I had questions and concerns...and this young man by the name of Richard (coordinator) had the patients and...

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5

I have been on hospice care at home for three months now, they come over 3-4 times a week, they take care of me very wel...

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BrightStar Care and Vitas Healthcare Most Critical Reviews

Lowest rated reviews
1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

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1

Have been dealing with this company for 1 yr now . The doctor is horrible rude ! The nurses never show up when they say...

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1

The bright star care agent has been doing things that the company forbids in my mother's house she has talked ill about...

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1

My mother was put under hospice care on July 19, 2016. Died on August 15, 2016. The doctor would arrive without a...

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BrightStar Care and Vitas Healthcare Latest Reviews

Recent published reviews
3

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd w...

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1

RUN, DO NOT WALK away from VITAS HEALTHCARE if you are concerned regarding the Comfort and Care of a loved one. My story...

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1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

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1

Everyone considering Vitas should know that their Emergency Telecare department is BS. They do NOT respond to...

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BrightStar Care and Vitas Healthcare Products and Services

Most reviewed product and services
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)
  • Vitas Healthcare Hospice Adult Care (29 reviews)
  • Vitas Healthcare Medical Care (27 reviews)
  • Vitas Healthcare Adult Care (7 reviews)