PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visiting Angels and BrightStar Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has verified representatives
1.6
Visiting Angels
BrightStar Care

Visiting Angels and BrightStar Care Overview

Total reviews
211
63
Company responses
1
0
Issues resolved
1
1

Visiting Angels was first mentioned on PissedConsumer on Oct 28, 2010 and since then this brand received 211 reviews. It is 148 reviews more than BrightStar Care received since Jun 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with BrightStar Care customer support team than with Visiting Angels customer service.

Visiting Angels and BrightStar Care Consumer Ratings

Rank
312 out of 2627 in Hospitals, Clinics and Medical Centers category
332 out of 2627 in Hospitals, Clinics and Medical Centers category
Staff
313 in category
321 in category
Customer service
234 in category
205 in category
Product or Service Quality
189 in category
259 in category

According to consumer ratings and reviews, Visiting Angels ranks 20 points higher in the Hospitals, Clinics and Medical Centers category than BrightStar Care. People gave Visiting Angels 1.5 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 435 points higher than the worst rated brand in this category. At the same time, BrightStar Care was rated 1.4 stars for Staff criterion in this category and it is 427 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that BrightStar Care has a higher rating than Visiting Angels. Regarding Product or Service Quality criterion, consumers gave Visiting Angels 1.7 stars and it is 75% greater than other in category. BrightStar Care however was rated 1.3 stars and it is 65% greater than other in category.

Visiting Angels and BrightStar Care Rating Details

Staff
1.5 (77 reviews)
1.4 (33 reviews)
Reviewer's quote

...I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues..

Janet T

Owner and office staff cant cover shifts but still bill for medicaid and family for hours no one worked. Even seen unlicensed/ registered people working in positions they were not legally allowed to work. Their "field" employees are underpaid by only getting roughly 1/3 of the hourly billable time,...

Former s
Customer service
1.4 (71 reviews)
1.5 (37 reviews)
Reviewer's quote

...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

Kinzlee

...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

Sirisha S
Product or Service Quality
1.7 (62 reviews)
1.3 (32 reviews)
Reviewer's quote

This was a Monday she was to be back on Wednesday never cam and no one called to say no one was coming come Friday next day of service same thing so my mother called the caregiver and she said she wasn’t coming back. I called the come in Temple Terrace on Thursday the 8th of March on what had...

PissedConsumer1309357

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

Frank

Visiting Angels and BrightStar Care Pros and Cons

Pros
  • Very professional
  • Outstanding service
  • Most workers were caring
  • Home care
  • Dont care about people
Cons
  • Ignorant
  • Very unprofessional
  • Unprofessionalism
  • Customer service
  • Lack of employee screening
  • Lack of professionalism

Visiting Angels and BrightStar Care Most Positive Reviews

Top rated reviews
5

Beware of disgruntled employees who use the internet as their sounding board. Best homecare company out there. Office...

5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

Visiting Angels and BrightStar Care Most Critical Reviews

Lowest rated reviews
1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

Visiting Angels and BrightStar Care Latest Reviews

Recent published reviews
1

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments wit...

Read all 211 reviews
1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

Read all 63 reviews

Visiting Angels and BrightStar Care Products and Services

Most reviewed product and services
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (18 reviews)
  • Visiting Angels Customer Care (17 reviews)
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)