PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BrightStar Care and Visiting Angels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has verified representatives
1.6
BrightStar Care
Visiting Angels

BrightStar Care and Visiting Angels Overview

Total reviews
63
211
Company responses
0
1
Issues resolved
1
1

Visiting Angels was first mentioned on PissedConsumer on Oct 28, 2010 and since then this brand received 211 reviews. It is 148 reviews more than BrightStar Care received since Jun 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with BrightStar Care customer support team than with Visiting Angels customer service.

BrightStar Care and Visiting Angels Consumer Ratings

Rank
328 out of 2944 in Hospitals, Clinics and Medical Centers category
308 out of 2944 in Hospitals, Clinics and Medical Centers category
Customer service
203 in category
231 in category
Staff
315 in category
307 in category
Product or Service Quality
258 in category
187 in category

According to consumer ratings and reviews, Visiting Angels ranks 20 points higher in the Hospitals, Clinics and Medical Centers category than BrightStar Care. People gave BrightStar Care 1.5 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 564 points higher than the worst rated brand in this category. At the same time, Visiting Angels was rated 1.4 stars for Customer service criterion in this category and it is 536 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Visiting Angels has a higher rating than BrightStar Care. Regarding Product or Service Quality criterion, consumers gave BrightStar Care 1.3 stars and it is 66% greater than other in category. Visiting Angels however was rated 1.7 stars and it is 76% greater than other in category.

BrightStar Care and Visiting Angels Rating Details

Customer service
1.5 (37 reviews)
1.4 (71 reviews)
Reviewer's quote

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

Frank

I had called Visiting Angels 800 number . Talked to two different people and 3 people left me messages that they would be in office at 8am next morning calling me back from my local area, with their names and local number. Next morning came and went. Gave numerous calls to local office. We are so...

PissedConsumer1686435
Staff
1.4 (33 reviews)
1.5 (77 reviews)
Reviewer's quote

Owner and office staff cant cover shifts but still bill for medicaid and family for hours no one worked. Even seen unlicensed/ registered people working in positions they were not legally allowed to work. Their "field" employees are underpaid by only getting roughly 1/3 of the hourly billable time,...

Former s

...I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues..

Janet T
Product or Service Quality
1.3 (32 reviews)
1.7 (62 reviews)
Reviewer's quote

Do not hire this company without a nanny cam. This company is interested in filling spots rather than matching customer needs. First person sent fell asleep at table within two hours of his first day. Did not rehire. Second caretaker was pleasant, new at the job and spent her time on her iPhone and...

Lutisha

My sister-in-law lost her last few days of life because their aides were not even trained to check the oxygen tubing for kinks or becoming disconnected. Now two or three days only matters when your sister is coming from Japan to say good bye, and now your unconscious and can't say good bye. Sadly...

Martha M

BrightStar Care and Visiting Angels Pros and Cons

Pros
  • Home care
  • Dont care about people
  • Very professional
  • Outstanding service
  • Most workers were caring
Cons
  • Customer service
  • Lack of employee screening
  • Lack of professionalism
  • Ignorant
  • Very unprofessional
  • Unprofessionalism

BrightStar Care and Visiting Angels Most Positive Reviews

Top rated reviews
5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

5

Beware of disgruntled employees who use the internet as their sounding board. Best homecare company out there. Office...

BrightStar Care and Visiting Angels Most Critical Reviews

Lowest rated reviews
1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

BrightStar Care and Visiting Angels Latest Reviews

Recent published reviews
1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

Read all 63 reviews
1

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments wit...

Read all 211 reviews

BrightStar Care and Visiting Angels Products and Services

Most reviewed product and services
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (18 reviews)
  • Visiting Angels Customer Care (17 reviews)