PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BrightStar Care and Visiting Angels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has Verified Representatives
1.6
BrightStar Care
Visiting Angels

BrightStar Care and Visiting Angels Overview

Total reviews
64
213
Company responses
0
1
Issues resolved
1
1

BrightStar Care and Visiting Angels Consumer Ratings

Rank
353 out of 2002 in Hospitals, Clinics and Medical Centers category
308 out of 2002 in Hospitals, Clinics and Medical Centers category
Customer service
212 in category
244 in category
Product or Service Quality
265 in category
202 in category
Reliability
239 in category
196 in category
Price Affordability
269 in category
237 in category

BrightStar Care and Visiting Angels Rating Details

Customer service
1.5 (37 reviews)
1.4 (72 reviews)
Reviewer's quote

...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

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...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

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Product or Service Quality
1.4 (33 reviews)
1.7 (64 reviews)
Reviewer's quote

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

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...Terrible service do not use for your loved ones..

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Reliability
1.3 (28 reviews)
1.5 (58 reviews)
Reviewer's quote

This company is the worst insurance company, they do not replace your phone if it has been lost of stolen. It has taken weeks for them to accept my documents. Rejected all documents of proof of address after multiple people over the phone at bright star had said i could use car insurance, etc. I...

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Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows up she'll be on her phone for maybe 20 minutes and leave she owes me 600.00 or more i have a receipt when i loaned her money

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Price Affordability
1.6 (27 reviews)
1.7 (57 reviews)
Reviewer's quote

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd week of Jan and evaluated me He watched me use my walker and observed my doctor recommended exercises.He recommended 3 days a week at home physical therapy. No mention of any co...

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I had called Visiting Angels 800 number . Talked to two different people and 3 people left me messages that they would be in office at 8am next morning calling me back from my local area, with their names and local number. Next morning came and went. Gave numerous calls to local office. We are so...

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BrightStar Care and Visiting Angels Pros and Cons

Pros
  • Home care ok
  • Home care
  • Dont care about people
  • Very professional
  • Outstanding service
  • Most workers were caring
Cons
  • Customer service
  • Lack of employee screening
  • Lack of professionalism
  • Ignorant
  • Very unprofessional
  • Unprofessionalism

BrightStar Care and Visiting Angels Most Positive Reviews

Top rated reviews
5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

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5

Visiting Angels has cared for my dad, and for another dear friend of our family. They did a great job on screening...

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5

I had questions and concerns...and this young man by the name of Richard (coordinator) had the patients and...

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5

Vivisting angels,so great and yes they care very much wouldnt work for anybody else if your mad its because you have not...

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BrightStar Care and Visiting Angels Most Critical Reviews

Lowest rated reviews
1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

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1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

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1

The bright star care agent has been doing things that the company forbids in my mother's house she has talked ill about...

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1

They would rather drug your loved one with adavan or xanax than care for them. They let them sleep drugged all day long...

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BrightStar Care and Visiting Angels Latest Reviews

Recent published reviews
3

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd w...

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1.8

Your home care steals money from my card and me money I've receipts for she never cleans I have to clean if she shows...

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1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

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1

Hired these people for my dad. The director said shed *** caregiver that would be consistent so my dad would feel...

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BrightStar Care and Visiting Angels Products and Services

Most reviewed product and services
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Customer Care (18 reviews)
  • Visiting Angels Owner (17 reviews)