PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Right At Home and BrightStar Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has Verified Representatives
1.6
Right At Home
BrightStar Care

Right At Home and BrightStar Care Overview

Total reviews 46 64
Company responses 0 0
Issues resolved 0 1

Right At Home and BrightStar Care Consumer Ratings

Rank
278 out of 2025 in Hospitals, Clinics and Medical Centers category
360 out of 2025 in Hospitals, Clinics and Medical Centers category
Customer service
212 in category
214 in category
Product or Service Quality
231 in category
269 in category
Reliability
178 in category
242 in category
Price Affordability
238 in category
275 in category

Right At Home and BrightStar Care Rating Details

Customer service
1.5 (25 reviews)
1.5 (37 reviews)
Reviewer's quote

Lousy customer service! Phony and not friendly! up up up with their noses...

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...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

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Product or Service Quality
1.5 (23 reviews)
1.4 (33 reviews)
Reviewer's quote

I have used various caring companies but found Right at Home be elitist in caring, they provide a bespoke service and are the only caring company i have used that actually do what they say they will do. They have provided care for my mother since March of this year. I find the company and all the...

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...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

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Reliability
1.7 (21 reviews)
1.3 (28 reviews)
Reviewer's quote

Look tried right at home. Don't do it. They will do there best to get you in trouble for eler abuse even though you pay a fortune for bath care and cleaning. The white assistant have my mom a bath and then cleaned the house and I PAId for it. She really helped mom out. The black assistant didn't...

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This company is the worst insurance company, they do not replace your phone if it has been lost of stolen. It has taken weeks for them to accept my documents. Rejected all documents of proof of address after multiple people over the phone at bright star had said i could use car insurance, etc. I...

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Price Affordability
1.8 (20 reviews)
1.6 (27 reviews)
Reviewer's quote

Ok so how to start of they pay not much when they get paid 25 and hour for every client not even half of that is yours. They say they will send some one to train you and there only there for 2 hours and leave so i had to train my self to do the job on my own. They want you to do more hours but yet...

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I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd week of Jan and evaluated me He watched me use my walker and observed my doctor recommended exercises.He recommended 3 days a week at home physical therapy. No mention of any co...

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Right At Home and BrightStar Care Pros and Cons

Pros
  • Two of the five caregivers they sent to our home
  • Home care ok
  • Home care
  • Dont care about people
Cons
  • Customer service
  • In particular the assault by the care giver
  • Customer service
  • Lack of employee screening
  • Lack of professionalism

Right At Home and BrightStar Care Most Positive Reviews

Top rated reviews
5

In 2 months we had several caregivers in and out of the house. They could not keep anyone that we liked. When we...

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5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

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5

I find this to be the most professional and courteous company in the Pinellas County area. They go beyond what is...

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5

I had questions and concerns...and this young man by the name of Richard (coordinator) had the patients and...

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Right At Home and BrightStar Care Most Critical Reviews

Lowest rated reviews
1

Let me just say ive done this work for many years right at home MAKES u take on call shifts even if yr at full time...

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1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

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1

My caregiver assaulted me while I was asleep.

I have no idea why. I am still stunned and sore.

However, she has 23...

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1

The bright star care agent has been doing things that the company forbids in my mother's house she has talked ill about...

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Right At Home and BrightStar Care Latest Reviews

Recent published reviews
1

Look tried right at home. Don't do it. They will do there best to get you in trouble for eler abuse even though you pay...

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3

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd w...

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4.8

I have used various caring companies but found Right at Home be elitist in caring, they provide a bespoke service and ar...

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1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

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Right At Home and BrightStar Care Products and Services

Most reviewed product and services
  • Right At Home Adult Care (10 reviews)
  • Right At Home Customer Care (8 reviews)
  • Right At Home Owner (2 reviews)
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)