PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Right At Home and BrightStar Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has verified representatives
1.6
Right At Home
BrightStar Care

Right At Home and BrightStar Care Overview

Total reviews
46
63
Company responses
0
0
Issues resolved
0
1

BrightStar Care was first mentioned on PissedConsumer on Jun 17, 2011 and since then this brand received 63 reviews. It is 17 reviews more than Right At Home received since Sep 10, 2011.

Right At Home and BrightStar Care Consumer Ratings

Rank
282 out of 2946 in Hospitals, Clinics and Medical Centers category
330 out of 2946 in Hospitals, Clinics and Medical Centers category
Staff
246 in category
316 in category
Customer service
200 in category
203 in category
Product or Service Quality
216 in category
257 in category

According to consumer ratings and reviews, Right At Home ranks 48 points higher in the Hospitals, Clinics and Medical Centers category than BrightStar Care. People gave Right At Home 1.8 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 493 points higher than the worst rated brand in this category. At the same time, BrightStar Care was rated 1.4 stars for Staff criterion in this category and it is 423 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that BrightStar Care has a higher rating than BrightStar Care. Regarding Product or Service Quality criterion, consumers gave Right At Home 1.5 stars and it is 71% greater than other in category. BrightStar Care however was rated 1.3 stars and it is 65% greater than other in category.

Right At Home and BrightStar Care Rating Details

Staff
1.8 (26 reviews)
1.4 (33 reviews)
Reviewer's quote

I find the company and all the staff to be extremely helpful and willing to resolve any issues swiftly and with professionalism. I could see all the carer's have been provided with excellent training, finding them to be conscientious, kind, helpful and prepared to do whatever was asked of them. Its...

Balvinder D

Owner and office staff cant cover shifts but still bill for medicaid and family for hours no one worked. Even seen unlicensed/ registered people working in positions they were not legally allowed to work. Their "field" employees are underpaid by only getting roughly 1/3 of the hourly billable time,...

Former s
Customer service
1.5 (25 reviews)
1.5 (37 reviews)
Reviewer's quote

Lousy customer service! Phony and not friendly! up up up with their noses...

PissedConsumer1503859

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

Frank
Product or Service Quality
1.5 (23 reviews)
1.3 (32 reviews)
Reviewer's quote

They just send you out there with clients you no nothing about! One of the ladies have issues that owns THE company! The client lied and they wanted to put me on probation? *** that! I found a job that is paying me 30% more as a caregiver! And this company is very profressional

Carmelo

Do not hire this company without a nanny cam. This company is interested in filling spots rather than matching customer needs. First person sent fell asleep at table within two hours of his first day. Did not rehire. Second caretaker was pleasant, new at the job and spent her time on her iPhone and...

Lutisha

Right At Home and BrightStar Care Pros and Cons

Pros
  • Two of the five caregivers they sent to our home
  • Home care
  • Dont care about people
Cons
  • Customer service
  • In particular the assault by the care giver
  • Customer service
  • Lack of employee screening
  • Lack of professionalism

Right At Home and BrightStar Care Most Positive Reviews

Top rated reviews
5

I find this to be the most professional and courteous company in the Pinellas County area. They go beyond what is...

5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

Right At Home and BrightStar Care Most Critical Reviews

Lowest rated reviews
1

Let me just say ive done this work for many years right at home MAKES u take on call shifts even if yr at full time...

1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

Right At Home and BrightStar Care Latest Reviews

Recent published reviews
1

Look tried right at home. Don't do it. They will do there best to get you in trouble for eler abuse even though you pay...

Read all 46 reviews
1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

Read all 63 reviews

Right At Home and BrightStar Care Products and Services

Most reviewed product and services
  • Right At Home Adult Care (10 reviews)
  • Right At Home Customer Care (8 reviews)
  • Right At Home Owner (2 reviews)
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)