PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BrightStar Care and Heartland Hospice as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has Verified Representatives
1.6
BrightStar Care
Heartland Hospice

BrightStar Care and Heartland Hospice Overview

Total reviews
64
39
Company responses
0
0
Issues resolved
1
0

BrightStar Care and Heartland Hospice Consumer Ratings

Rank
345 out of 1956 in Hospitals, Clinics and Medical Centers category
336 out of 1956 in Hospitals, Clinics and Medical Centers category
Customer service
206 in category
221 in category
Product or Service Quality
260 in category
217 in category
Reliability
232 in category
185 in category
Price Affordability
264 in category
161 in category

BrightStar Care and Heartland Hospice Rating Details

Customer service
1.5 (37 reviews)
1.5 (24 reviews)
Reviewer's quote

...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

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I have had 2 neighbors and dear friends use this service and loved their care. When my husband became ill with acute CHF I contacted Heartland and Ms. Kelly came and talked to me at my home...

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Product or Service Quality
1.4 (33 reviews)
1.5 (22 reviews)
Reviewer's quote

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

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...And she fired this hospice Service. She told me not to never put her in hospice again. Her granddaughter didnt have the POA and i fax it to them and they still listen to the grandaughter who need the insurane money from the life insurace...

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Reliability
1.3 (28 reviews)
1.6 (21 reviews)
Reviewer's quote

This company is the worst insurance company, they do not replace your phone if it has been lost of stolen. It has taken weeks for them to accept my documents. Rejected all documents of proof of address after multiple people over the phone at bright star had said i could use car insurance, etc. I...

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My uncle came home on a Wednesday with one coloscopy bag the hospice nurse said that she seen one but yet she assumed they were 10 my uncle was without coloscopy bags up until Monday I felt poor communication and when I told them that it was not acceptable they said that they will call back never...

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Price Affordability
1.6 (27 reviews)
2.1 (15 reviews)
Reviewer's quote

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd week of Jan and evaluated me He watched me use my walker and observed my doctor recommended exercises.He recommended 3 days a week at home physical therapy. No mention of any co...

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For the 3 months, we used them we went through 3 nurses and bath aids. Had the feeling it was about drug them until there dead. when I felt we needed to go to the hospital it was why it will not help them in the long run so why. ran out of supplies a lot. The case manager was horrible. no...

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BrightStar Care and Heartland Hospice Pros and Cons

Pros
  • Home care ok
  • Home care
  • Dont care about people
  • Nurses and care aides
  • Nonr
  • Care i received
Cons
  • Customer service
  • Lack of employee screening
  • Lack of professionalism
  • Poor nursing
  • Treatment of my dying father
  • Lack of compassion

BrightStar Care and Heartland Hospice Most Positive Reviews

Top rated reviews
5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

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5

Family ever so greatful to Kay and her staff for phenomenal support during my brothers illness

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5

I had questions and concerns...and this young man by the name of Richard (coordinator) had the patients and...

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5

I have had 2 neighbors and dear friends use this service and loved their care. When my husband became ill with acute...

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BrightStar Care and Heartland Hospice Most Critical Reviews

Lowest rated reviews
1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

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1

Had a horrible experience with heartland hospice. There are people in positions that have no earthly idea what they are...

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1

The bright star care agent has been doing things that the company forbids in my mother's house she has talked ill about...

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1

It has been 6 years that we had Heartland Hospice for our Mother, whom had cancer. To this day I hate the Company and th...

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BrightStar Care and Heartland Hospice Latest Reviews

Recent published reviews
3

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd w...

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1

My uncle came home on a Wednesday with one coloscopy bag the hospice nurse said that she seen one but yet she assumed...

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1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

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1.9

For the 3 months, we used them we went through 3 nurses and bath aids. Had the feeling it was about drug them until...

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BrightStar Care and Heartland Hospice Products and Services

Most reviewed product and services
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)
  • Heartland Hospice Medical Care (12 reviews)
  • Heartland Hospice Adult Care (4 reviews)
  • Heartland Hospice Customer Care (4 reviews)