PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comfort Keepers Home Care and BrightStar Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comfort Keepers Home Care

Comfort Keepers Home Care

Has verified representatives
1.6
BrightStar Care

BrightStar Care

Has verified representatives
1.6
Comfort Keepers Home Care
BrightStar Care

Comfort Keepers Home Care and BrightStar Care Overview

Total reviews
112
63
Company responses
2
0
Issues resolved
1
1

Comfort Keepers Home Care was first mentioned on PissedConsumer on Feb 1, 2011 and since then this brand received 112 reviews. It is 49 reviews more than BrightStar Care received since Jun 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with BrightStar Care customer support team than with Comfort Keepers Home Care customer service.

Comfort Keepers Home Care and BrightStar Care Consumer Ratings

Rank
313 out of 2628 in Hospitals, Clinics and Medical Centers category
332 out of 2628 in Hospitals, Clinics and Medical Centers category
Customer service
229 in category
205 in category
Staff
299 in category
321 in category
Diversity of Products or Services
294 in category
311 in category

According to consumer ratings and reviews, Comfort Keepers Home Care ranks 19 points higher in the Hospitals, Clinics and Medical Centers category than BrightStar Care. People gave Comfort Keepers Home Care 1.4 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 542 points higher than the worst rated brand in this category. At the same time, BrightStar Care was rated 1.5 stars for Customer service criterion in this category and it is 566 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Comfort Keepers Home Care has a higher rating than BrightStar Care. Regarding Diversity of Products or Services criterion, consumers gave Comfort Keepers Home Care 1.5 stars and it is 62% greater than other in category. BrightStar Care however was rated 1.4 stars and it is 60% greater than other in category.

Comfort Keepers Home Care and BrightStar Care Rating Details

Customer service
1.4 (46 reviews)
1.5 (37 reviews)
Reviewer's quote

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days...

Dr

...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

Sirisha S
Staff
1.5 (42 reviews)
1.4 (33 reviews)
Reviewer's quote

...Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok...

Pam L

Owner and office staff cant cover shifts but still bill for medicaid and family for hours no one worked. Even seen unlicensed/ registered people working in positions they were not legally allowed to work. Their "field" employees are underpaid by only getting roughly 1/3 of the hourly billable time,...

Former s
Diversity of Products or Services
1.5 (36 reviews)
1.4 (25 reviews)
Reviewer's quote

...unprofessional owner ever encountered, is under some stress at being called out for that comment, she chose to tell us that she was calling adult protective services on us for leaving our bedridden loved one home alone for an hour to take the kids to soccer practice. If we were home 24/7, we would not need Comfort Keepers to come help care for...

Noely

Prior to my accepting services from BrightStar care, I confirmed with them that there would be no out-of-pocket charges after BlueCross BlueShield paid their portion. I was told that since my co-payment was under a certain amount that I would not be billed anything. Only because of this, I accepted...

Gabriella

Comfort Keepers Home Care and BrightStar Care Pros and Cons

Pros
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
  • Home care
  • Dont care about people
Cons
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers
  • Customer service
  • Lack of employee screening
  • Lack of professionalism

Comfort Keepers Home Care and BrightStar Care Most Positive Reviews

Top rated reviews
5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

Comfort Keepers Home Care and BrightStar Care Most Critical Reviews

Lowest rated reviews
1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

Comfort Keepers Home Care and BrightStar Care Latest Reviews

Recent published reviews

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

Read all 112 reviews
1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

Read all 63 reviews

Comfort Keepers Home Care and BrightStar Care Products and Services

Most reviewed product and services
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)