PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BrightStar Care and Comfort Keepers Home Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has Verified Representatives
1.6
Comfort Keepers Home Care

Comfort Keepers Home Care

Has Verified Representatives
1.6
BrightStar Care
Comfort Keepers Home Care

BrightStar Care and Comfort Keepers Home Care Overview

Total reviews
64
112
Company responses
0
2
Issues resolved
1
1

BrightStar Care and Comfort Keepers Home Care Consumer Ratings

Rank
348 out of 1980 in Hospitals, Clinics and Medical Centers category
330 out of 1980 in Hospitals, Clinics and Medical Centers category
Customer service
209 in category
236 in category
Product or Service Quality
262 in category
242 in category
Reliability
235 in category
177 in category
Price Affordability
266 in category
253 in category

BrightStar Care and Comfort Keepers Home Care Rating Details

Customer service
1.5 (37 reviews)
1.4 (46 reviews)
Reviewer's quote

...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

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What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days...

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Product or Service Quality
1.4 (33 reviews)
1.5 (32 reviews)
Reviewer's quote

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

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...Couldn't ask for better service. It was often beyond what they were responsible for...

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Reliability
1.3 (28 reviews)
1.6 (32 reviews)
Reviewer's quote

This company is the worst insurance company, they do not replace your phone if it has been lost of stolen. It has taken weeks for them to accept my documents. Rejected all documents of proof of address after multiple people over the phone at bright star had said i could use car insurance, etc. I...

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The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company

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Price Affordability
1.6 (27 reviews)
1.6 (24 reviews)
Reviewer's quote

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd week of Jan and evaluated me He watched me use my walker and observed my doctor recommended exercises.He recommended 3 days a week at home physical therapy. No mention of any co...

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Comfort Keepers locations are franchises and services vary based on ownership. Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR.If all your loved one needs is companionship and limited...

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BrightStar Care and Comfort Keepers Home Care Pros and Cons

Pros
  • Home care ok
  • Home care
  • Dont care about people
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
Cons
  • Customer service
  • Lack of employee screening
  • Lack of professionalism
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers

BrightStar Care and Comfort Keepers Home Care Most Positive Reviews

Top rated reviews
5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

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5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

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5

I had questions and concerns...and this young man by the name of Richard (coordinator) had the patients and...

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4.5

I just started working for the Comfort Keepers in Plymouth - they are also on the Cape. We have a new owner who is an RN...

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BrightStar Care and Comfort Keepers Home Care Most Critical Reviews

Lowest rated reviews
1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

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1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

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1

The bright star care agent has been doing things that the company forbids in my mother's house she has talked ill about...

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1

I had to give them a deposit for services. That is their policy. That was okay but they took my money and I have not...

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BrightStar Care and Comfort Keepers Home Care Latest Reviews

Recent published reviews
3

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd w...

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No votes

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

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1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

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1

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of...

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BrightStar Care and Comfort Keepers Home Care Products and Services

Most reviewed product and services
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)