PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brighton Collectibles and Pandora Jewelry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brighton Collectibles
Pandora Jewelry

Brighton Collectibles and Pandora Jewelry Overview

Total reviews 152 1206
Company responses 0 0
Issues resolved 2 17

Brighton Collectibles and Pandora Jewelry Consumer Ratings

Rank
147 out of 1476 in Jewelry and Accessories category
232 out of 1476 in Jewelry and Accessories category
Product or Service Quality
152 in category
207 in category
Customer service
111 in category
195 in category
Price Affordability
215 in category
226 in category
Value for money
183 in category
194 in category

Brighton Collectibles and Pandora Jewelry Rating Details

Product or Service Quality
2.2
(73 reviews)
1.8
(440 reviews)
Reviewer's quote

All the pieces have been good quality, but nothing special compared to department stores. The prices are way too expensive; for example, $150 for a beaded stretch bracelet or a hinged bangle. I cannot wear most of their watches because the clasps are impossible to fasten, they need some expansion...

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Unfair! CUTOMER SERVICE needs to listen to the Customer!! I had $133 stolen from me! Now it's been a week and I have not heard back from customer service and I'm sure she lied to them also!! Do not shop at Pandora! Brighton is so much better all around, and right down the way from them!! I have...

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Customer service
2.1
(73 reviews)
1.5
(517 reviews)
Reviewer's quote

22, it's nearly June 23 and we're still waiting for our $225! Every Customer Service person promises to look into it and get back to us, none have. I've been a 30 yr customer, spending over $1k just for the luggage, tons of shoes, purses and jewelry-never again. Cannot believe an established...

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...Everything is overpriced and bad customer service. Will..

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Price Affordability
2.4
(67 reviews)
2.3
(400 reviews)
Reviewer's quote

Its worked for 90 years, is vintage and has a classic, gorgeous look with a gold filled case, well worth the price. Try to return all of your purchases with the complaint the metal is ruined after wearing. Sterling silver does tarnish, but is restored beautifully using aluminum and washing soda in...

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Not only is it not worth the price, The pendant was so small you can hardly see it. Part of the necklace chain tarnished within 3 weeks. Very unsatisfactory...

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Value for money
2.3
(63 reviews)
2.1
(386 reviews)
Reviewer's quote

I asked them to take it somewhere to repair it or replace it with one similar or refund me the money. All I got was Sorry!!! I purchased a pair of earrings and lost the bottom portion as it disassembled from the hoop. Again Sorry!! Most of the chains from Brighton are discoloring, I have spend...

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As a customer who appreciates the value of luxury brands, I believe that quality customer service plays a pivotal role in shaping the perception and reputation of a company. Regrettably, this incident with Sophia has tarnished the otherwise positive image I had of Pandora's dedication to customer...

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Brighton Collectibles and Pandora Jewelry Pros and Cons

Pros
  • Unique designed jewelry
  • Product design
  • Love their products and designs
  • Look
  • Nice design
  • Love the jewelry
Cons
  • Poor customer service
  • Quality and customer service
  • Product
  • Customer service
  • Rude staff
  • Rude sales people

Brighton Collectibles and Pandora Jewelry Most Positive Reviews

Top rated reviews
5

I now have the address to send my watch and bracelet in for repair.

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5

I am so sorry for everyone in this page! They must live by the worst Pandora stores. The one by me (Naples FL) is a...

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5

Searched everywhere to te purchase the necklace again. It is believed to be Halo collection with small pastel stones

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5

I bought a PANDORA BRACELET of use about 6 to 9 months ago i can't remember my email address or password or phone...

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Brighton Collectibles and Pandora Jewelry Most Critical Reviews

Lowest rated reviews
1

I have purchased several pieces of jewelry from Brighton, in particular the hair pieces have intrigued me since my hair...

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1

Online order placed cancelled because Pandora claims โ€˜fraudโ€™ involved with card. Used a different card, spent 90mins...

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1

I recently had an issue at the West County Mall location. For years Ive always shopped at the Galleria location and was...

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1

I own a small business at home and on eBay. I've been purchasing Pandora packaging for over 3 years for my business and...

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Brighton Collectibles and Pandora Jewelry Latest Reviews

Recent published reviews
1.7

2 issues
I purchased a $600 purse. I took it in to the local Brighton in Mission Viejo, CA as the strap was ripping off....

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No votes

I'M WRITING DUE TO A DEFECTED IN A KEY CHAIN THAT WAS GIVEN TO ME AS A GIFT. I WENT TO MY LOCAL STORE CITRIS PARK MALL I...

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No votes

I have a gift card -
Brighton was supposed to send me an email where I could order online to use this gift card since the...

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1.5

This manager at the Coconut Point Store in Estero FL was unfriendly to my friend and I the moment we stepped into store....

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