PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Secret Veneers and Brighter Image Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Secret Veneers
Brighter Image Lab

Secret Veneers and Brighter Image Lab Overview

Total reviews 30 167
Company responses 0 0
Issues resolved 0 0

Secret Veneers and Brighter Image Lab Consumer Ratings

Rank
172 out of 496 in Medical Supplies and Equipment category
59 out of 406 in Dentistry category
Customer service
93 in category
46 in category
Reliability
179 in category
42 in category
Diversity of Products or Services
197 in category
72 in category
Exchange, Refund and Cancellation Policy
161 in category
17 in category

Secret Veneers and Brighter Image Lab Rating Details

Customer service
1.4 (12 reviews)
1.9 (98 reviews)
Reviewer's quote

...The lack of customer service offered is truly shocking - please give careful consideration before placing an order!..

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...The customer service was rude and hung up on me. At this time they are trying to not refund my money even though service and products could not be shipped. Buyer Beware this company is a..

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Reliability
1 (9 reviews)
1.8 (80 reviews)
Reviewer's quote

I want a refund, I've emailed this company 5 times and can not get a response. This is so messed up paid almost $500. I never even received an impression kit after over a month. I can't even get a hold of anyone. This is so frustrating I'm beyond mad.

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Another Pissed Consumer wrote of his or her experience and how they lost thousands of dollars!In 2015, I purchased only the top arch (in full), receiving a $50 discount because I paid almost $800 by e-check. (This fact prevented me from obtaining help from the bank in recovering the money. Using a...

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Diversity of Products or Services
1 (9 reviews)
1.9 (78 reviews)
Reviewer's quote

...Please do beware! They’ve given poor quality products and ignored 1000’s of people before you. Do not buy. Use a company with compassion and helpfulness...

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...They blame the US Post Office for their products that never sent. I paid them, not the US Post Office! Why would the US Post Office hold on They prolong everything so that by the time their crookedness comes out, you almost want to give up. Don't!..

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Exchange, Refund and Cancellation Policy
1 (8 reviews)
1.7 (10 reviews)
Reviewer's quote

...BC THE ADDRESS YOU ALLL POSTED IT TO DOES NOT EXIST! YEST IT IS NOW *** SEPTEMBER AND I HAVE GOTTEN NOTHING FROM YOU SCAMMING *** BAGS NOR MY MOTHER *** REFUND I HAVE DEMANDED 3 TIMES NOW! I REPORTED YOU TO ECOMMERCE, THE FBI, THE FTC, INTERPOL AND IM AM 3 DAYS AWAY FROM ISSUING AN ONLINE PRESS AND MEDIA RELEASE OF ALL OF MY CORRESPONDENCE WITH YOUR *** COMPANY OVER THE PAST 9 MONTHS SINCE ORDERING YOUR APPEARENTLY MADE UP...

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Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners, Get compliments everyday. As if the were my actual Teeth.

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Secret Veneers and Brighter Image Lab Pros and Cons

Pros
  • Refund offered 5-10 days expecting
  • Great quality
  • Given me my confidence back
  • Product was thin and fit my mouth
  • Price
  • Concept
Cons
  • Worst purchase experience i have ever gone through
  • Stole my money
  • Stay away from secretveneers
  • Horrible customer service
  • Product never fit my mouth
  • Taking the money for product they never sent

Secret Veneers and Brighter Image Lab Most Positive Reviews

Top rated reviews
5

My own experience was great. I was nervous given the negative reviews but straight after I posted the impressions I got...

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5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

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No votes
5

I got my veneers faster than they promised. They fit well, thought they took a while to get used to. I absolutely loved...

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Secret Veneers and Brighter Image Lab Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY FROM THIS THIS COMPANY.The teeth are so fake,poor looking and do not fit properly,they do not refund...

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1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

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1

I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE *** YOU LOST MY FIRST SET OF IMPRESSIONS AND D...

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1

I'm not kidding Dracula teeth from a magic shop are better made. Truly laughable (except for the price). Thin plastic,...

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Secret Veneers and Brighter Image Lab Latest Reviews

Recent published reviews
No votes

Hello. Im very disappointed with your company. I made my order in may its now September and I have not gotten my order....

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1

Brighter Image Labs is a complete rip off. I paid $1795.00 to a company for veneers in which they could not ship...

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No votes

I was over charged on my Veneers Total price online with promo code was $361.50 my visa card was charged $460.33. can so...

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1

One of the worst business experiences of my life:
I contacted the Texas Attorney General.
Texas Attorney General consumerp...

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Secret Veneers and Brighter Image Lab Products and Services

Most reviewed product and services
  • Secret Veneers Shipping Service (2 reviews)
  • Brighter Image Lab Customer Care (21 reviews)
  • Brighter Image Lab Shipping Service (9 reviews)
  • Brighter Image Lab Website (1 review)