PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Secret Veneers and Brighter Image Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Secret Veneers
Brighter Image Lab

Secret Veneers and Brighter Image Lab Overview

Total reviews
29
163
Company responses
0
0
Issues resolved
0
0

Secret Veneers and Brighter Image Lab Consumer Ratings

Rank
165 out of 476 in Medical Supplies and Equipment category
58 out of 388 in Dentistry category
Customer service
91 in category
44 in category
Reliability
177 in category
40 in category
Diversity of Products or Services
192 in category
70 in category
Exchange, Refund and Cancellation Policy
150 in category
17 in category

Secret Veneers and Brighter Image Lab Rating Details

Customer service
1.4 (12 reviews)
1.9 (95 reviews)
Reviewer's quote

...The lack of customer service offered is truly shocking - please give careful consideration before placing an order!..

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Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners, Get compliments everyday...

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Reliability
1 (9 reviews)
1.8 (78 reviews)
Reviewer's quote

I want a refund, I've emailed this company 5 times and can not get a response. This is so messed up paid almost $500. I never even received an impression kit after over a month. I can't even get a hold of anyone. This is so frustrating I'm beyond mad.

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Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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Diversity of Products or Services
1 (9 reviews)
1.9 (75 reviews)
Reviewer's quote

...Please do beware! They’ve given poor quality products and ignored 1000’s of people before you. Do not buy. Use a company with compassion and helpfulness...

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...They blame the US Post Office for their products that never sent. I paid them, not the US Post Office! Why would the US Post Office hold on They prolong everything so that by the time their crookedness comes out, you almost want to give up. Don't!..

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Exchange, Refund and Cancellation Policy
1 (8 reviews)
1.8 (9 reviews)
Reviewer's quote

...BC THE ADDRESS YOU ALLL POSTED IT TO DOES NOT EXIST! YEST IT IS NOW *** SEPTEMBER AND I HAVE GOTTEN NOTHING FROM YOU SCAMMING *** BAGS NOR MY MOTHER *** REFUND I HAVE DEMANDED 3 TIMES NOW! I REPORTED YOU TO ECOMMERCE, THE FBI, THE FTC, INTERPOL AND IM AM 3 DAYS AWAY FROM ISSUING AN ONLINE PRESS AND MEDIA RELEASE OF ALL OF MY CORRESPONDENCE WITH YOUR *** COMPANY OVER THE PAST 9 MONTHS SINCE ORDERING YOUR APPEARENTLY MADE UP...

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Delay, delay, delay.....complain...then I am in violation of the contract agreement and forfeit everything. Sounds like the best game going. They can screw-up and just keep my money? Who did I complain to? The Better Business Bureau.

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Secret Veneers and Brighter Image Lab Pros and Cons

Pros
  • Refund offered 5-10 days expecting
  • Great quality
  • Given me my confidence back
  • Product was thin and fit my mouth
  • Price
  • Concept
Cons
  • Worst purchase experience i have ever gone through
  • Stole my money
  • Stay away from secretveneers
  • Product never fit my mouth
  • Taking the money for product they never sent
  • Staff and management matt

Secret Veneers and Brighter Image Lab Most Positive Reviews

Top rated reviews
5

My own experience was great. I was nervous given the negative reviews but straight after I posted the impressions I got...

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5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

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No votes
5

I got my veneers faster than they promised. They fit well, thought they took a while to get used to. I absolutely loved...

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Secret Veneers and Brighter Image Lab Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY FROM THIS THIS COMPANY.The teeth are so fake,poor looking and do not fit properly,they do not refund...

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1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

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1

I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE *** YOU LOST MY FIRST SET OF IMPRESSIONS AND D...

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1

I'm not kidding Dracula teeth from a magic shop are better made. Truly laughable (except for the price). Thin plastic,...

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Secret Veneers and Brighter Image Lab Latest Reviews

Recent published reviews
No votes

I was over charged on my Veneers Total price online with promo code was $361.50 my visa card was charged $460.33. can so...

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4.4

Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners,...

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No votes

I have a upper set of dentures. I took one impression with them out of mouth like directions say but it was like no impr...

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4.4

Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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Secret Veneers and Brighter Image Lab Products and Services

Most reviewed product and services
  • Secret Veneers Shipping Service (2 reviews)
  • Brighter Image Lab Customer Care (21 reviews)
  • Brighter Image Lab Shipping Service (9 reviews)
  • Brighter Image Lab Website (1 review)