PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brighter Image Lab and Secret Veneers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brighter Image Lab
Secret Veneers

Brighter Image Lab and Secret Veneers Overview

Total reviews
163
29
Company responses
0
0
Issues resolved
0
0

Brighter Image Lab and Secret Veneers Consumer Ratings

Rank
58 out of 388 in Dentistry category
165 out of 476 in Medical Supplies and Equipment category
Customer service
44 in category
91 in category
Reliability
41 in category
177 in category
Diversity of Products or Services
69 in category
192 in category
Insurance Plans Acceptance
37 in category
144 in category

Brighter Image Lab and Secret Veneers Rating Details

Customer service
1.9 (95 reviews)
1.4 (12 reviews)
Reviewer's quote

Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners, Get compliments everyday...

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...The lack of customer service offered is truly shocking - please give careful consideration before placing an order!..

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Reliability
1.8 (78 reviews)
1 (9 reviews)
Reviewer's quote

Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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I want a refund, I've emailed this company 5 times and can not get a response. This is so messed up paid almost $500. I never even received an impression kit after over a month. I can't even get a hold of anyone. This is so frustrating I'm beyond mad.

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Diversity of Products or Services
1.9 (75 reviews)
1 (9 reviews)
Reviewer's quote

...They blame the US Post Office for their products that never sent. I paid them, not the US Post Office! Why would the US Post Office hold on They prolong everything so that by the time their crookedness comes out, you almost want to give up. Don't!..

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...Please do beware! They’ve given poor quality products and ignored 1000’s of people before you. Do not buy. Use a company with compassion and helpfulness...

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Insurance Plans Acceptance
1.2 (15 reviews)
1 (5 reviews)
Reviewer's quote

I have contacted a few Attorney General offices from around the county. They have in turn contacted Brighter Image. I suggest everyone do this. Simple and easy. Search in Goode for your states AG and also the Texas AG.

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Unfortunately , you are just a number & cheque to them. They don't care about their customers, this has been proven to me, over & over. If this review helps just one person make a better decision then its worth writing, as they have treated me appallingly. Once you've paid, you are totally stuck...

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Brighter Image Lab and Secret Veneers Pros and Cons

Pros
  • Product was thin and fit my mouth
  • Price
  • Concept
  • Refund offered 5-10 days expecting
  • Great quality
  • Given me my confidence back
Cons
  • Product never fit my mouth
  • Taking the money for product they never sent
  • Staff and management matt
  • Worst purchase experience i have ever gone through
  • Stole my money
  • Stay away from secretveneers

Brighter Image Lab and Secret Veneers Most Positive Reviews

Top rated reviews
5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

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5

My own experience was great. I was nervous given the negative reviews but straight after I posted the impressions I got...

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5

I got my veneers faster than they promised. They fit well, thought they took a while to get used to. I absolutely loved...

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No votes

Brighter Image Lab and Secret Veneers Most Critical Reviews

Lowest rated reviews
1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

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1

DO NOT BUY FROM THIS THIS COMPANY.The teeth are so fake,poor looking and do not fit properly,they do not refund...

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1

I'm not kidding Dracula teeth from a magic shop are better made. Truly laughable (except for the price). Thin plastic,...

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1

I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE *** YOU LOST MY FIRST SET OF IMPRESSIONS AND D...

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Brighter Image Lab and Secret Veneers Latest Reviews

Recent published reviews
4.4

Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners,...

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No votes

I was over charged on my Veneers Total price online with promo code was $361.50 my visa card was charged $460.33. can so...

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4.4

Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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No votes

I have a upper set of dentures. I took one impression with them out of mouth like directions say but it was like no impr...

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Brighter Image Lab and Secret Veneers Products and Services

Most reviewed product and services
  • Brighter Image Lab Customer Care (21 reviews)
  • Brighter Image Lab Shipping Service (9 reviews)
  • Brighter Image Lab Website (1 review)
  • Secret Veneers Shipping Service (2 reviews)