PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instasmile and Brighter Image Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instasmile
Brighter Image Lab

Instasmile and Brighter Image Lab Overview

Total reviews 178 167
Company responses 20 0
Issues resolved 3 0

Instasmile and Brighter Image Lab Consumer Ratings

Rank
60 out of 405 in Dentistry category
59 out of 405 in Dentistry category
Customer service
50 in category
46 in category
Reliability
46 in category
42 in category
Diversity of Products or Services
70 in category
73 in category
Website
59 in category
57 in category

Instasmile and Brighter Image Lab Rating Details

Customer service
1.8 (132 reviews)
1.9 (98 reviews)
Reviewer's quote

The teeth are oversized way bigger than natural looking teeth and mine overlap each other causing protrusion which looks ridiculous! Reaching out to customer service is a joke. They wanted a video of me putting them on opening my mouth and taking them off. I explained that I didn't have a problem...

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...The customer service was rude and hung up on me. At this time they are trying to not refund my money even though service and products could not be shipped. Buyer Beware this company is a..

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Reliability
1.7 (122 reviews)
1.8 (80 reviews)
Reviewer's quote

I paid for the rush process. I still have NOT received the impression materials after 4 weeks later!CANCEL ORDER, process taking way too long! They just keep saying they need MORE photos from me after I have paid everything in full!!!!I have sent 27 photos! Enough! They say they are in the US, they...

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Another Pissed Consumer wrote of his or her experience and how they lost thousands of dollars!In 2015, I purchased only the top arch (in full), receiving a $50 discount because I paid almost $800 by e-check. (This fact prevented me from obtaining help from the bank in recovering the money. Using a...

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Diversity of Products or Services
1.9 (119 reviews)
1.9 (78 reviews)
Reviewer's quote

...it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost money and time but want people to avoid them and don't believe in some sites which I bet they write most of the review, instead go check better business bureau for some...

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...They blame the US Post Office for their products that never sent. I paid them, not the US Post Office! Why would the US Post Office hold on They prolong everything so that by the time their crookedness comes out, you almost want to give up. Don't!..

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Website
2.2 (117 reviews)
2.3 (89 reviews)
Reviewer's quote

They have been impossible to get in contact with, no phone number on their website when they say they will call me they call me at inappropriate hours of the night (11:20pm) I have asked a number of times now for my refund to be processed and she is now stating it will take up to a month for me to...

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... anything from them, I have talked the them but they said once the impression was finished I would get them in the mail, still nothing, and if you look at the website even with them being financial they are to send them. I will not pay for something that I don't have, that makes no sense, I have send so many email to them about this matter, but they...

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Instasmile and Brighter Image Lab Pros and Cons

Pros
  • Product and service
  • Venners
  • Quick to take your money
  • Product was thin and fit my mouth
  • Price
  • Concept
Cons
  • Today no product no refund another excuse
  • Poor customer service
  • Are thieves
  • Horrible customer service
  • Product never fit my mouth
  • Taking the money for product they never sent

Instasmile and Brighter Image Lab Most Positive Reviews

Top rated reviews
5

Was really sceptical given some mixed reviews, but went ahead and am absolutely delighted with my new smile! Thanks...

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5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

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5

I ordered my product in January of 2017. I received the impression kit in two days. I sent them back and got my product...

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5

I got my veneers faster than they promised. They fit well, thought they took a while to get used to. I absolutely loved...

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Instasmile and Brighter Image Lab Most Critical Reviews

Lowest rated reviews
1

One month ago I placed my order for getting the classic veneers. After a long process of taking the inpression, sending...

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1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

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1

Robbed me of my money even tho I went into there store while they did my impression first lot cut my month sending lot...

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1

I'm not kidding Dracula teeth from a magic shop are better made. Truly laughable (except for the price). Thin plastic,...

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Instasmile and Brighter Image Lab Latest Reviews

Recent published reviews
1

I paid for the rush process. I still have NOT received the impression materials after 4 weeks later!
CANCEL ORDER, proces...

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1

Brighter Image Labs is a complete rip off. I paid $1795.00 to a company for veneers in which they could not ship...

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1

These very overpriced veneers look like a pre-school child molded them with clay. If you don't have straight teeth to be...

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1

One of the worst business experiences of my life:
I contacted the Texas Attorney General.
Texas Attorney General consumerp...

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Instasmile and Brighter Image Lab Products and Services

Most reviewed product and services
  • Instasmile Customer Care (17 reviews)
  • Instasmile Shipping Service (11 reviews)
  • Instasmile Mouthguard (1 review)
  • Brighter Image Lab Customer Care (21 reviews)
  • Brighter Image Lab Shipping Service (9 reviews)
  • Brighter Image Lab Website (1 review)