PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instasmile and Brighter Image Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instasmile

Instasmile

Has verified representatives
2.2
Instasmile
Brighter Image Lab

Instasmile and Brighter Image Lab Overview

Total reviews
126
150
Company responses
19
0
Issues resolved
1
0

Brighter Image Lab was first mentioned on PissedConsumer on Jul 12, 2011 and since then this brand received 150 reviews. It is 24 reviews more than Instasmile received since Apr 20, 2016.

Instasmile and Brighter Image Lab Consumer Ratings

Rank
43 out of 474 in Dentistry category
54 out of 474 in Dentistry category
Customer service
38 in category
45 in category
Staff
41 in category
56 in category
Reliability
35 in category
39 in category

According to consumer ratings and reviews, Instasmile ranks 11 points higher in the Dentistry category than Brighter Image Lab. People gave Instasmile 2 stars for Customer service criterion in Dentistry category and it is 119 points higher than the worst rated brand in this category. At the same time, Brighter Image Lab was rated 1.8 stars for Customer service criterion in this category and it is 112 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Instasmile has a higher rating than Brighter Image Lab. Regarding Reliability criterion, consumers gave Instasmile 1.9 stars and it is 78% greater than other in category. Brighter Image Lab however was rated 1.8 stars and it is 75% greater than other in category.

Instasmile and Brighter Image Lab Rating Details

Customer service
2 (95 reviews)
1.8 (90 reviews)
Reviewer's quote

I'm so overwhelmed by the lack of compassion this company has for its customers. It's borderline unbelievable. Let's start with the positives to be fair...

Bryan J

Sure, their advertising is great and compelling. Do yourselves a favor and don't waste YOUR time or YOUR money with them

Fuck o
Staff
2.1 (89 reviews)
1.9 (83 reviews)
Reviewer's quote

I tried to call on a number of occasions only to be cut off and when I have spoken to any member of staff have been informed the calls cut off after a certain amount of time?! I have today been told that someone will be emailing me regarding my complaint but NOBODY can call me as they have nobody...

Chloe R

...They are UNETHICAL, DISHONEST and I will Warn everyone that I can about this HORRIFIC EXPERIENCE! I thought that Bill seemed like such a "Nice, Wonderful, Caring" Man but he must know about the unethical practices of his staff and his Accounting Department! SO BUYER BEWARE, BEWARE, BEWARE!!!!!..

PissedConsumer1560610
Reliability
1.9 (89 reviews)
1.8 (71 reviews)
Reviewer's quote

They have not sent any product. And keep saying the impressions are wrong, and now asking for more money to send some more clay for new impression.They have stolen over 1000.00 and refusing to refund because they sent one set of clay already. Very rude customer service and refuse to allow you to...

PissedConsumer1681474

I ordered one of their kits for an implant because my boyfriend cannot take impressions, it makes him *** I stressed that point to their rep and she assured me over and over that it is not like the impressions they take at the dentist. She stated if I have him try just the impression tray and not...

Taylormarie

Instasmile and Brighter Image Lab Pros and Cons

Pros
  • Product and service
  • Venners
  • Quality and price of instasmile
  • Product was thin and fit my mouth
  • Price
  • Concept
Cons
  • Today no product no refund another excuse
  • Poor customer service
  • Are thieves
  • Product never fit my mouth
  • No response to my emails
  • I will tell everyone i know not to deal with them

Instasmile and Brighter Image Lab Most Positive Reviews

Top rated reviews
5

Was really sceptical given some mixed reviews, but went ahead and am absolutely delighted with my new smile! Thanks...

5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

Instasmile and Brighter Image Lab Most Critical Reviews

Lowest rated reviews
1

One month ago I placed my order for getting the classic veneers. After a long process of taking the inpression, sending...

1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

Instasmile and Brighter Image Lab Latest Reviews

Recent published reviews

I ordered and once I went to the dentist they informed me not to buy this product its cheaper to just have this...

Read all 126 reviews
1

I ordered one of their kits for an implant because my boyfriend cannot take impressions, it makes him *** I stressed...

Read all 150 reviews

Instasmile and Brighter Image Lab Products and Services

Most reviewed product and services
  • Instasmile Customer Care (14 reviews)
  • Instasmile Shipping Service (11 reviews)
  • Brighter Image Lab Customer Care (17 reviews)
  • Brighter Image Lab Shipping Service (5 reviews)
  • Brighter Image Lab Website (1 review)