PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Instasmile and Brighter Image Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instasmile

Instasmile

Has Verified Representatives
1.9
Instasmile
Brighter Image Lab

Instasmile and Brighter Image Lab Overview

Total reviews
171
163
Company responses
20
0
Issues resolved
3
0

Instasmile and Brighter Image Lab Consumer Ratings

Rank
59 out of 388 in Dentistry category
58 out of 388 in Dentistry category
Customer service
46 in category
44 in category
Reliability
45 in category
41 in category
Diversity of Products or Services
68 in category
70 in category
Website
57 in category
55 in category

Instasmile and Brighter Image Lab Rating Details

Customer service
1.8 (126 reviews)
1.9 (95 reviews)
Reviewer's quote

...Terrible customer service. There are veneer companies just like this one who are very responsive in every way. AVOID this one..

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Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners, Get compliments everyday...

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Reliability
1.7 (116 reviews)
1.8 (78 reviews)
Reviewer's quote

We order the platinum everyday wear set for my wife and didnt get them for almost 3 months. When they arrived today the didnt even go up to her gum line. She tried removing them and they wouldnt come out as per the instructions to remove said product. They ended up broke her teeth upon finally...

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Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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Diversity of Products or Services
1.9 (113 reviews)
1.9 (75 reviews)
Reviewer's quote

...it u will never see Ur money back, they will keep asking you to purchase more impressions, even those done by a dentist, they have scam me for $1000 and no products or refunds, nothing I can do about lost money and time but want people to avoid them and don't believe in some sites which I bet they write most of the review, instead go check better business bureau for some...

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...They blame the US Post Office for their products that never sent. I paid them, not the US Post Office! Why would the US Post Office hold on They prolong everything so that by the time their crookedness comes out, you almost want to give up. Don't!..

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Website
2.3 (111 reviews)
2.3 (86 reviews)
Reviewer's quote

...I meet the criteria for their smile suitable diagram on their website. FALSE ADVERTISING!! I'M EXTREMELY UPSET. This is honestly BS! I cannot believe this...

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... anything from them, I have talked the them but they said once the impression was finished I would get them in the mail, still nothing, and if you look at the website even with them being financial they are to send them. I will not pay for something that I don't have, that makes no sense, I have send so many email to them about this matter, but they...

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Instasmile and Brighter Image Lab Pros and Cons

Pros
  • Product and service
  • Venners
  • Quick to take your money
  • Product was thin and fit my mouth
  • Price
  • Concept
Cons
  • Today no product no refund another excuse
  • Poor customer service
  • Are thieves
  • Product never fit my mouth
  • Taking the money for product they never sent
  • Staff and management matt

Instasmile and Brighter Image Lab Most Positive Reviews

Top rated reviews
5

Was really sceptical given some mixed reviews, but went ahead and am absolutely delighted with my new smile! Thanks...

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5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

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5

I ordered my product in January of 2017. I received the impression kit in two days. I sent them back and got my product...

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5

I got my veneers faster than they promised. They fit well, thought they took a while to get used to. I absolutely loved...

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Instasmile and Brighter Image Lab Most Critical Reviews

Lowest rated reviews
1

One month ago I placed my order for getting the classic veneers. After a long process of taking the inpression, sending...

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1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

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1

Robbed me of my money even tho I went into there store while they did my impression first lot cut my month sending lot...

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1

I'm not kidding Dracula teeth from a magic shop are better made. Truly laughable (except for the price). Thin plastic,...

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Instasmile and Brighter Image Lab Latest Reviews

Recent published reviews
1

We order the platinum everyday wear set for my wife and didnt get them for almost 3 months. When they arrived today the...

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4.4

Great Communication and Customer Service. Answered all my questions and concerns in a timely manner. I Love my Veeners,...

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No votes

My teeth has loosen. and i loss one since my impressions

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4.4

Great people to work with. Always have great customer service. They do very good work. Definitely a return customer

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Instasmile and Brighter Image Lab Products and Services

Most reviewed product and services
  • Instasmile Customer Care (17 reviews)
  • Instasmile Shipping Service (11 reviews)
  • Instasmile Mouthguard (1 review)
  • Brighter Image Lab Customer Care (21 reviews)
  • Brighter Image Lab Shipping Service (9 reviews)
  • Brighter Image Lab Website (1 review)