PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brighter Image Lab and Instasmile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Instasmile

Instasmile

Has verified representatives
2.2
Brighter Image Lab
Instasmile

Brighter Image Lab and Instasmile Overview

Total reviews
149
126
Company responses
0
19
Issues resolved
0
1

Brighter Image Lab was first mentioned on PissedConsumer on Jul 12, 2011 and since then this brand received 149 reviews. It is 23 reviews more than Instasmile received since Apr 20, 2016.

Brighter Image Lab and Instasmile Consumer Ratings

Rank
54 out of 470 in Dentistry category
43 out of 470 in Dentistry category
Customer service
46 in category
38 in category
Staff
56 in category
41 in category
Website
50 in category
41 in category

According to consumer ratings and reviews, Instasmile ranks 11 points higher in the Dentistry category than Brighter Image Lab. People gave Brighter Image Lab 1.8 stars for Customer service criterion in Dentistry category and it is 111 points higher than the worst rated brand in this category. At the same time, Instasmile was rated 2 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Instasmile has a higher rating than Brighter Image Lab. Regarding Website criterion, consumers gave Brighter Image Lab 2.3 stars and it is 68% greater than other in category. Instasmile however was rated 2.6 stars and it is 74% greater than other in category.

Brighter Image Lab and Instasmile Rating Details

Customer service
1.8 (90 reviews)
2 (95 reviews)
Reviewer's quote

Sure, their advertising is great and compelling. Do yourselves a favor and don't waste YOUR time or YOUR money with them

Fuck o

I'm so overwhelmed by the lack of compassion this company has for its customers. It's borderline unbelievable. Let's start with the positives to be fair...

Bryan J
Staff
1.9 (83 reviews)
2.1 (89 reviews)
Reviewer's quote

...They are UNETHICAL, DISHONEST and I will Warn everyone that I can about this HORRIFIC EXPERIENCE! I thought that Bill seemed like such a "Nice, Wonderful, Caring" Man but he must know about the unethical practices of his staff and his Accounting Department! SO BUYER BEWARE, BEWARE, BEWARE!!!!!..

PissedConsumer1560610

I tried to call on a number of occasions only to be cut off and when I have spoken to any member of staff have been informed the calls cut off after a certain amount of time?! I have today been told that someone will be emailing me regarding my complaint but NOBODY can call me as they have nobody...

Chloe R
Website
2.3 (81 reviews)
2.6 (88 reviews)
Reviewer's quote

... anything from them, I have talked the them but they said once the impression was finished I would get them in the mail, still nothing, and if you look at the website even with them being financial they are to send them. I will not pay for something that I don't have, that makes no sense, I have send so many email to them about this matter, but they...

Mildred G

...Based on what is listed on the website, social media, and other platforms InstaSmile is marketed to those with large front gaps. It is all a bit misleading. Customer service was very helpful and friendly during the whole impressions process...

Malyk

Brighter Image Lab and Instasmile Pros and Cons

Pros
  • Product was thin and fit my mouth
  • Price
  • Concept
  • Product and service
  • Venners
  • Quality and price of instasmile
Cons
  • Product never fit my mouth
  • No response to my emails
  • I will tell everyone i know not to deal with them
  • Today no product no refund another excuse
  • Poor customer service
  • Are thieves

Brighter Image Lab and Instasmile Most Positive Reviews

Top rated reviews
5

Brighter Image Lab has changed my life since the moment I found Press On Veneers (a Game Changer). I feel more confident...

5

Was really sceptical given some mixed reviews, but went ahead and am absolutely delighted with my new smile! Thanks...

Brighter Image Lab and Instasmile Most Critical Reviews

Lowest rated reviews
1

I ordered both a top and bottom mould for veneers from Brighter Image Lab however I was unable to go through with it...

1

One month ago I placed my order for getting the classic veneers. After a long process of taking the inpression, sending...

Brighter Image Lab and Instasmile Latest Reviews

Recent published reviews
1.2

Mine worked great till they broke. I paid $400 for a duplicate and after sending me someone else’s veneer twice I was...

Read all 149 reviews

I ordered and once I went to the dentist they informed me not to buy this product its cheaper to just have this...

Read all 126 reviews

Brighter Image Lab and Instasmile Products and Services

Most reviewed product and services
  • Brighter Image Lab Customer Care (17 reviews)
  • Brighter Image Lab Shipping Service (5 reviews)
  • Brighter Image Lab Website (1 review)
  • Instasmile Customer Care (14 reviews)
  • Instasmile Shipping Service (11 reviews)