PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Dental and Bright Now Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Dental
Bright Now Dental

Western Dental and Bright Now Dental Overview

Total reviews 820 96
Company responses 0 0
Issues resolved 7 1

Western Dental and Bright Now Dental Consumer Ratings

Rank
89 out of 407 in Dentistry category
92 out of 407 in Dentistry category
Customer service
68 in category
66 in category
Diversity of Products or Services
81 in category
78 in category
Website
82 in category
86 in category
Reliability
61 in category
58 in category

Western Dental and Bright Now Dental Rating Details

Customer service
1.3 (206 reviews)
1.4 (41 reviews)
Reviewer's quote

...CA 95051 United States Faintly called at 2:30 and not finished till 4:30 Just for normal check up and cleaning !!! It’s not acceptable at all ! Very poor customer service and unprofessional ! Last time coming here !...

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...All I can say is with so many dentists to choose from in Fredericksburg, VA, in my opinion, RUN do not walk away from this practice and the terrible customer service and attitude from the office manager..

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Diversity of Products or Services
1.6 (175 reviews)
1.8 (29 reviews)
Reviewer's quote

...Western dental has been harassing for payment for services they are not providing. My son has had many issues with his braces, even falling off of his teeth. I was told to make a payment to make an appointment, I did that...

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5 out of 5 appointments ! In the 2 years of having services done at this location I think they have only met a scheduled appointment twice, they cancel all the time ! I say save yourself the hassel and find a different location, I know I am. Guess I'll see if another location is as bad as the...

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Website
1.9 (159 reviews)
1.8 (29 reviews)
Reviewer's quote

I checked the Western Dental website and it says that they are now open in San Francisco and how they are going about with the Covid-19 to keep customers safe and their staff safe. Well, that was all great. But I tried calling several times and their answering system says that someone will take my...

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The office manager in Alexandria is consistently rude. She speaks abbrasively, and is offensive to everyone. I really like the dentist, but having to deal with the office manager is truly too much. I refuse!!Good bye, Bright Now.

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Reliability
1.3 (139 reviews)
1.4 (31 reviews)
Reviewer's quote

Western Dental doesn't answer their phones 99% of the time. When answered, after 1/2 hr. they can't be understood and give the wrong information. I drove 1/2 hour at 8:00 A.M. thru rush hr. traffic to find out they do not have labs for dentures in house.! A couple of weeks later I get a text that...

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I had a account with smile brands and I paid it off in full but do to covid im not getting all the work done and wanted a refund on the difference. I call the corporate number in CA and take to finance and I was told to call the local dental office so I did that multiple times and still NOTHING !!...

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Western Dental and Bright Now Dental Pros and Cons

Pros
  • Receptionists
  • Very little
  • X-ray technicians
  • I like my dentist very much
  • Periodontist
  • Nice staff
Cons
  • Taken advantage of
  • Very poor customer service
  • Poor customer service
  • Unorganized and horrible customer service
  • Service or the quality of the product
  • Time management

Western Dental and Bright Now Dental Most Positive Reviews

Top rated reviews
5

I can't even wear the plate they made for me. It has sharp edges and cuts my mouth. I paid them what they asked for....

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5

Very friendly office and everybody took good care of me through my experience. I would recommend this offices to any of...

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5

Great service. I love how they took care of me during treatment.

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4.3

I went to the Palmdale CA location and was completely amazed. The doctors are great, he always asked me if I was during...

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Western Dental and Bright Now Dental Most Critical Reviews

Lowest rated reviews
1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

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1

I have been going to this office for about the last three years and I think now I will be looking for a new place to...

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1

First and LAST TIME,i ckecked with them at 2.pm and after 3 hours Dentist came and spent only 3 minutes and walked way...

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1

Went in for new upper denture and a partial on bottom, took 6 months for upper got a really bad partial on bottom, 6...

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Western Dental and Bright Now Dental Latest Reviews

Recent published reviews
No votes

On November 01,2019 I gave the office a cashier's check for 7,194.77 for implant when I gave the letter for approve to m...

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2.3

The office manager in Alexandria is consistently rude. She speaks abbrasively, and is offensive to everyone. I really li...

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1

Western Dental doesn't answer their phones 99
% of the time. When answered, after 1/2 hr. they can't be understood and gi...

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No votes

Nobody from the company has got back to me.

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Western Dental and Bright Now Dental Products and Services

Most reviewed product and services
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  • Bright Now Dental Procedure (2 reviews)
  • Bright Now Dental Root Canal Procedure (2 reviews)