PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Western Dental and Bright Now Dental as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Dental
Bright Now Dental

Western Dental and Bright Now Dental Overview

Total reviews
808
88
Company responses
0
0
Issues resolved
7
1

Western Dental and Bright Now Dental Consumer Ratings

Rank
77 out of 384 in Dentistry category
91 out of 384 in Dentistry category
Customer service
67 in category
66 in category
Diversity of Products or Services
79 in category
76 in category
Website
81 in category
87 in category
Reliability
60 in category
56 in category

Western Dental and Bright Now Dental Rating Details

Customer service
1.3 (199 reviews)
1.4 (37 reviews)
Reviewer's quote

After hours on customer service phone..

Read full review

...I was told that all I needed to do was show up with ID and my insurance card by the customer service representing my insurance. She set the appointment for me. It start out with poor customer service when I walked in...

Read full review
Diversity of Products or Services
1.6 (168 reviews)
1.8 (27 reviews)
Reviewer's quote

I visited the office to complain, contacted corporate offices to complain and even had to file a grievance with Western Dental Services. They gave me the run-around, denied visit with their oral surgeon and then stated that my own western dental insurance did not cover repairing the hole in my...

Read full review

5 out of 5 appointments ! In the 2 years of having services done at this location I think they have only met a scheduled appointment twice, they cancel all the time ! I say save yourself the hassel and find a different location, I know I am. Guess I'll see if another location is as bad as the...

Read full review
Website
1.9 (151 reviews)
1.7 (27 reviews)
Reviewer's quote

Western Dental messed up my first denture, making me look like a vampire! I contacted this website to complain and someone contacted me from this website, I told them my situation and they contacted the office where I had my dental work done and they made a new denture for free. Now, a year and a...

Read full review

My Delta Dental insurance has verified charges for new upper and lower dentures are $110.00 each for a total of $220.00.The Rohnert Park Bright Now office charged me $1693.50 for an over charge of $1473.00. I have called their office continually to get the refund.I get no answer, just beeping...

Read full review
Reliability
1.3 (133 reviews)
1.5 (28 reviews)
Reviewer's quote

Pay $5,000 for a fridge in the front top of my mouth they're supposed to be cemented in permanently they're falling out I called last week to get an emergency appointment they gave me the address to where I was supposed to go 9 this morning I got there early took the whole day off work I'm already...

Read full review

Bright now dental in Tukwila has 2o+ dentists that are in network with my FEP blue dental insurance but for some reason this clinic assigned a Provider to us that's out of network and one of the receptionist insisted that all their providers are in network with my insurance and that a lie. one of...

Read full review

Western Dental and Bright Now Dental Pros and Cons

Pros
  • Receptionists
  • Very little
  • X-ray technicians
  • I like my dentist very much
  • Periodontist
  • Nice staff
Cons
  • Very poor customer service
  • Taken advantage of
  • Poor customer service
  • Unorganized and horrible customer service
  • Service or the quality of the product
  • Staff

Western Dental and Bright Now Dental Most Positive Reviews

Top rated reviews
5

I can't even wear the plate they made for me. It has sharp edges and cuts my mouth. I paid them what they asked for....

Read full review
5

Very friendly office and everybody took good care of me through my experience. I would recommend this offices to any of...

Read full review
5

Great service. I love how they took care of me during treatment.

Read full review
4.3

I went to the Palmdale CA location and was completely amazed. The doctors are great, he always asked me if I was during...

Read full review

Western Dental and Bright Now Dental Most Critical Reviews

Lowest rated reviews
1

I had to have WD make my upper denture twice. The bottom denture they made me was so big that I could barely get them in...

Read full review
1

I have been going to this office for about the last three years and I think now I will be looking for a new place to...

Read full review
1

First and LAST TIME,i ckecked with them at 2.pm and after 3 hours Dentist came and spent only 3 minutes and walked way...

Read full review
1

Went in for new upper denture and a partial on bottom, took 6 months for upper got a really bad partial on bottom, 6...

Read full review

Western Dental and Bright Now Dental Latest Reviews

Recent published reviews
1

Pay $5,000 for a fridge in the front top of my mouth they're supposed to be cemented in permanently they're falling out...

Read full review
1.9

My Delta Dental insurance has verified charges for new upper and lower dentures are $110.00 each for a total of $220.00....

Read full review
3.2

I cant get through to cust SV at all to see when his appt is. I was on hold for 2 hours waiting and no one. I need to...

Read full review
1

My name is Tina I am EFDA and CDT for the past 24 years. I had humana HMO dental which has me see bright now. My...

Read full review

Western Dental and Bright Now Dental Products and Services

Most reviewed product and services
  • Western Dental Customer Care (57 reviews)
  • Western Dental Doctor (17 reviews)
  • Western Dental Dentistry Doctor (13 reviews)
  • Bright Now Dental Customer Care (8 reviews)
  • Bright Now Dental Root Canal Procedure (2 reviews)
  • Bright Now Dental Procedure (2 reviews)