PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bright House Networks and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bright House Networks
Frontier Communications

Bright House Networks and Frontier Communications Overview

Total reviews
455
3185
Company responses
0
1054
Issues resolved
2
20

Bright House Networks and Frontier Communications Consumer Ratings

Rank
284 out of 1424 in Telecommunications category
229 out of 1424 in Telecommunications category
Customer service
141 in category
No votes
Product or Service Quality
183 in category
No votes
Price Affordability
301 in category
No votes
Website
182 in category
No votes

Bright House Networks and Frontier Communications Rating Details

Customer service
1.5 (138 reviews)
No votes
Reviewer's quote

...After three hours and countless calls to customer service by myself and the tech, nothing was fixed. I decided enough since the company didnt care enough to make it right. Do not go with brighthouse..

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) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off for a week!! Move from one apt to another in the same building complex, phone service both apts...

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Product or Service Quality
1.7 (135 reviews)
No votes
Reviewer's quote

...will not send you a paper Bill and then it's like pulling teeth from a rattlesnake to get a bill online to review bill they told me a lie when I started the service that I would only have to use a card for the initial purchase and they will send you a paper bit that was a lot they have the most unfriendly staff website is...

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Frontier could not continue to provide service during Covid 19 and refused to enter home to fix. However, they have charged me and put my account into collection for the remaining period of contract that they cannot honor. I have made many calls to speak to incompetent customer reps who do NOT want...

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Price Affordability
1.5 (126 reviews)
No votes
Reviewer's quote

...It is impossible to discuss their price guide, they either don't know or don't want to give out that info. When they called to have their representative rated I gave them a low score for their representative. When I did that they said that they were having problems and hung-up...

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We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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Website
1.9 (115 reviews)
No votes
Reviewer's quote

They charge you to pay your bill over the phone and their pay service is never working through the website. They will take more money than they are supposed to from your bank if you link your account to them, then make you jump through hoops to get it back. The workers are all complicit in the...

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...If you want to contact us you access our website through this link : https://bit. ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say...

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Bright House Networks and Frontier Communications Pros and Cons

Pros
  • Service
  • Third party installers were very nice
  • People on the phone
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Placing blaim on others
  • Not doing there job
  • Customer service
  • Very bad customer service
  • Poor service

Bright House Networks and Frontier Communications Most Positive Reviews

Top rated reviews
5

I called brighthouse 4 months ago and two months ago about a past due amount and each time it was settled and I kept...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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4.5

I got behind on my bill and was not able to keep up. I assumed my service would be turned off today. I finally called 88...

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5

I need my internet restored and it didn't come on yet

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Bright House Networks and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

Service from BH SUCKS!!! I went into the Palm Bay, FL office on Palm Bay Rd. requesting a record of my incoming calls...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

I have had Brighthouse for several years, and have had over a dozen 'specialists' and 'supervisors' come to my home to...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Bright House Networks and Frontier Communications Latest Reviews

Recent published reviews
1

this company will not send you a paper Bill and then it's like pulling teeth from a rattlesnake to get a bill online to...

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2.8

I spoke with 4 reps today just to change a phone number. 3 did not help me at all and they gave me 3 different numbers...

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1.1

All our internet service is down since yesterday. We contacted bright house and they said they it till the next day...

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1.2

For 20 YEARS, I've been forced to deal with these incompetent thieves!!! (They have a monopoly on the market. No other c...

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Bright House Networks and Frontier Communications Products and Services

Most reviewed product and services
  • Bright House Networks Internet Service (104 reviews)
  • Bright House Networks Bundle (35 reviews)
  • Bright House Networks Customer Care (30 reviews)
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)