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Bright House Networks

Telecommunications
  • 1 ISSUES RESOLVED
  • 424 TOTAL REVIEWS
  • $77.9K CLAIMED LOSSES
  • $757 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • Service 3
  • Most of the customer service people are very nice 2
  • People on the phone 2
  • Third party installers were very nice 2
  • Zip 1

Customers don't like

  • Not doing there job9
  • Being ripped off and lied to8
  • Customer service7
  • Service7
  • Horrible service7
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Directv

Telecommunications
  • 24 ISSUES RESOLVED
  • 9091 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $846 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • Having tv when it does work 23
  • Picture quality 15
  • Nfl ticket 7
  • Service installer was courteous 6
  • Sound quality 6

Customers don't like

  • Poor customer service92
  • Customer service77
  • Lack of service38
  • Deceptive practices20
  • Small print and 24-month contract18
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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