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Bright House Networks

Telecommunications
  • 2 ISSUES RESOLVED
  • 439 TOTAL REVIEWS
  • $80.3K CLAIMED LOSSES
  • $757 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • Service 3
  • Third party installers were very nice 2
  • People on the phone 2
  • Most of the customer service people are very nice 2
  • Zip 1

Customers don't like

  • Placing blaim on others4
  • Not doing there job4
  • Customer service4
  • Service3
  • Customer contact3
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Directv

Telecommunications
  • 28 ISSUES RESOLVED
  • 9797 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
  • Picture quality 29
  • Having tv when it does work 24
  • Service installer was courteous 20
  • Great choice of channels 17
  • Good programming 14

Customers don't like

  • Poor customer service313
  • Evasive billing practices41
  • Broken promises32
  • Not getting issues resolved27
  • Deceptive practices25
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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