PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bridgecrest and OneMain Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bridgecrest

Bridgecrest

Has verified representatives
3.0
Bridgecrest
OneMain Financial

Bridgecrest and OneMain Financial Overview

Total reviews
586
1157
Company responses
555
0
Issues resolved
6
2

OneMain Financial was first mentioned on PissedConsumer on Aug 3, 2011 and since then this brand received 1157 reviews. It is 571 reviews more than Bridgecrest received since May 8, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bridgecrest customer support team than with OneMain Financial customer service.

Bridgecrest and OneMain Financial Consumer Ratings

Rank
28 out of 1293 in Loans and Mortgages category
123 out of 1293 in Loans and Mortgages category
Staff
101 in category
98 in category
Customer service
101 in category
103 in category
Reliability
83 in category
81 in category

According to consumer ratings and reviews, Bridgecrest ranks 95 points higher in the Loans and Mortgages category than OneMain Financial. People gave Bridgecrest 1.6 stars for Staff criterion in Loans and Mortgages category and it is 239 points higher than the worst rated brand in this category. At the same time, OneMain Financial was rated 1.6 stars for Staff criterion in this category and it is 242 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Bridgecrest has a higher rating than OneMain Financial. Regarding Reliability criterion, consumers gave Bridgecrest 1.6 stars and it is 76% greater than other in category. OneMain Financial however was rated 1.6 stars and it is 76% greater than other in category.

Bridgecrest and OneMain Financial Rating Details

Staff
1.6 (338 reviews)
1.6 (358 reviews)
Reviewer's quote

...The staff tells you different things everytime you call. I follow up a lot and they tell me its gonna take 4-6 weeks. Dont trust them...

Peterson

They said I was harassing their staff after they threatened my car. I called to find out what was going on. They said they will call the police if I enter a branch or call them...

PissedConsumer1454968
Customer service
1.6 (333 reviews)
1.5 (401 reviews)
Reviewer's quote

...They would rather repo car, car sell at a loss in auction then sue the customer for balance plus repo fees etc..

PissedConsumer1700691

...They got the same explanation I did when I confronted Jessica about her horrible customer service. They said they are "short staffed" and "doing their best to get to everyone as soon as they can". Customer don't want to hear this...

Sandra Y
Reliability
1.6 (332 reviews)
1.6 (300 reviews)
Reviewer's quote

This is a NEW LOAN for us.. we just got the car less than a month ago and our first payment did NOT go through due to it being a new bank account - - so I went online and paid it again and this time it went through on NOV 26th .... woke up this morning on the 30th and my CAR WAS GONE!!!! I PAID...

Karen C

Even if you setup a payment arrangement your account will get charged leaving you with overdraft fees and no one will respond to you. They will transfer you to a new branch.

kelvis a

Bridgecrest and OneMain Financial Pros and Cons

Pros
  • Convenience of getting loan
  • Ease of access to credit
  • Approved me with low credit score
  • Friendly local office
  • Availability of funds
  • Local customer service
Cons
  • Poor service
  • Poor customer relations
  • Miscommunication
  • Poor customer service
  • Rude staff
  • Rude debt collector

Bridgecrest and OneMain Financial Most Positive Reviews

Top rated reviews
5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

5

I have been a customer for years Bastrop branch know me everytime they see me. I recently had to retire due to...

Bridgecrest and OneMain Financial Most Critical Reviews

Lowest rated reviews
1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

1

Last month I had fraud hit my checking account. As soon as I realized the bogus charges, I closed out the account. Since...

Bridgecrest and OneMain Financial Latest Reviews

Recent published reviews

I am a tag agency trying to provide a service for my customer been waiting over a month for a tittle and very very poor...

Read all 555 reviews
1

I DON'T KNOW WHAT THE *** A PERSON HAS TO DO TO 'STOP' GETTING THESE MAILERS. I HAVE SENT BACK ADVISING NO SUCH PERSON...

Read all 1157 reviews

Bridgecrest and OneMain Financial Products and Services

Most reviewed product and services
  • Bridgecrest Auto Loan (208 reviews)
  • Bridgecrest Customer Care (129 reviews)
  • Bridgecrest Loan (28 reviews)
  • Onemain Financial Loan (545 reviews)
  • Onemain Financial Customer Care (141 reviews)
  • Onemain Financial Account (35 reviews)