PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bridgecrest and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bridgecrest
Has Verified Representatives
3.7
Ocwen
1.3
Bridgecrest
Ocwen

Bridgecrest and Ocwen Overview

Total reviews 821 1524
Company responses 781 0
Issues resolved 10 5

Bridgecrest and Ocwen Consumer Ratings

Rank
30 out of 1015 in Loans and Mortgages category
285 out of 1015 in Loans and Mortgages category
Customer service
152 in category
253 in category
Reliability
147 in category
248 in category
Interest Rate
210 in category
215 in category
Billing Practices
148 in category
245 in category

Bridgecrest and Ocwen Rating Details

Customer service
1.7
(466 reviews)
1.2
(309 reviews)
Reviewer's quote

...I have talked to customer service several times. They will not fax the information. They will keep collecting their payments while offering literally nothing in return, not even a simple fax needed so I can drive the car I pay them for every month..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Reliability
1.7
(444 reviews)
1.2
(241 reviews)
Reviewer's quote

Bridgecrest reported to the credit agencies that I was 60 days delinquent on a loan that was paid off, therefore my credit score plummeted drastically!! Please correct this discrepancy as soon as possible.

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They lied about helping, refused to take a payment when it was the full amount to catchup the back-pay, then sent people out to threaten my family

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Interest Rate
1.6
(441 reviews)
1.5
(274 reviews)
Reviewer's quote

...The interest interest rate is over 20% if you get sick or lose your job or anything theres no contingency they are crooks. I dont know how they still exist. Im from Pennsylvania..

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Billing Practices
1.6
(438 reviews)
1.2
(234 reviews)
Reviewer's quote

...Their office and billing hours are not accurate on their website. Constantly hanging up without allowing consumer to get any type of resolution to their problem. Once going in a hundred circles and finally speaking with someone still wasnt able to help...

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I want ALL THOSE PAYMENTS BACK WITH PENALTIES AND INTEREST ASAP!! Contact will be considered as acknowledgment of your fraudulent practices OCWEN/PHH AND I WILL EXPECT RESTITUTION IN VALUE OF HOUSE PLUS LOST PAYMENTS AND INTEREST WITHIN 30 DAYS with restitution of credit rating. ($300,000). It is...

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Bridgecrest and Ocwen Pros and Cons

Pros
  • Convenience of getting loan
  • Approved me with low credit score
  • Ease of access to credit
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Poor service
  • Customer service
  • Poor customer relations
  • Absolutely no customer service
  • No clear answers
  • Customer service

Bridgecrest and Ocwen Most Positive Reviews

Top rated reviews
5

My name is Augusto Vasquez 067-76-**** is my social. My payment was due yesterday but Im gonna need an extension until...

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5

Im very Happy because l tried to make a modification for my loan mortgage! And Finally I was Accepted!! Thank you!!...

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5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Bridgecrest and Ocwen Most Critical Reviews

Lowest rated reviews
1

Bridgecrest reported to the credit agencies that I was 60 days delinquent on a loan that was paid off, therefore my...

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1

We pay our mortgage through draft every two weeks. Ocwen does not apply the two week payment. Instead, they place the...

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1

I bought a car at drive time and they were awesome other than providing me with my contract. I didn't receive what...

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1

They lied about helping, refused to take a payment when it was the full amount to catchup the back-pay, then sent...

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Bridgecrest and Ocwen Latest Reviews

Recent published reviews
1

My sisters vehicle had been towed and within that vehicle are the company I work for property which are needed in order...

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1

Nobody at no number would help me find correct dept to address this issue. No one could care less. everytime you call a...

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No votes

I was in an accident and my car was taken from the repair shop and I was not late on any payments and customer service...

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3

How to transfer loan to other persons name,house title was change to another name,Im no longer in title

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