PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bridgecrest and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bridgecrest

Bridgecrest

Has verified representatives
2.9
Ocwen

Ocwen

1.3
Bridgecrest
Ocwen

Bridgecrest and Ocwen Overview

Total reviews
587
1484
Company responses
556
0
Issues resolved
6
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 897 reviews more than Bridgecrest received since May 8, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bridgecrest customer support team than with Ocwen customer service.

Bridgecrest and Ocwen Consumer Ratings

Rank
31 out of 1293 in Loans and Mortgages category
179 out of 1293 in Loans and Mortgages category
Staff
No votes
161 in category
Customer service
No votes
168 in category
Reliability
No votes
156 in category

According to consumer ratings and reviews, Bridgecrest ranks 148 points higher in the Loans and Mortgages category than Ocwen.

Bridgecrest and Ocwen Rating Details

Staff
No votes
1.2 (228 reviews)
Reviewer's quote

...The staff tells you different things everytime you call. I follow up a lot and they tell me its gonna take 4-6 weeks. Dont trust them...

Peterson

...First, if you care at all, it seems most of their telephone staff is outsourced to another country. Needless to say, if you're talking to someone in India, they don't have a clue about what's going on in the states. One department has no idea what the next department is doing...

PissedConsumer959761
Customer service
No votes
1.2 (295 reviews)
Reviewer's quote

...customer service horrible. its my fault they stole my number. I let there customer use my phone, should call a lawyer..

Daphene

...just another knife in the back of a good customer like me and why is congress not checking on these sort of violators and in particular why not good ole boy Don Trump himself?..

Kenneth Q
Reliability
No votes
1.2 (225 reviews)
Reviewer's quote

This is a NEW LOAN for us.. we just got the car less than a month ago and our first payment did NOT go through due to it being a new bank account - - so I went online and paid it again and this time it went through on NOV 26th .... woke up this morning on the 30th and my CAR WAS GONE!!!! I PAID...

Karen C

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send it is 37. I argued with them and they refused to take my house off sheriff sale, so I told them they were not in the business of helping ppl, they’re in the business of throwing a...

PissedConsumer1689272

Bridgecrest and Ocwen Pros and Cons

Pros
  • Convenience of getting loan
  • Ease of access to credit
  • Customer service rep who tried to work with me
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Poor service
  • Poor customer relations
  • Miscommunication
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

Bridgecrest and Ocwen Most Positive Reviews

Top rated reviews
5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

Bridgecrest and Ocwen Most Critical Reviews

Lowest rated reviews
1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

Bridgecrest and Ocwen Latest Reviews

Recent published reviews
1

I let someone use my phone and without my permission this company attached my number to there account. and when they...

Read all 556 reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews

Bridgecrest and Ocwen Products and Services

Most reviewed product and services
  • Bridgecrest Auto Loan (208 reviews)
  • Bridgecrest Customer Care (129 reviews)
  • Bridgecrest Loan (28 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)