PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bridgecrest and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bridgecrest

Bridgecrest

Has Verified Representatives
3.0
Ocwen

Ocwen

1.3
Bridgecrest
Ocwen

Bridgecrest and Ocwen Overview

Total reviews 650 1499
Company responses 617 0
Issues resolved 8 5

Bridgecrest and Ocwen Consumer Ratings

Rank
26 out of 900 in Loans and Mortgages category
192 out of 900 in Loans and Mortgages category
Customer service
94 in category
173 in category
Reliability
87 in category
156 in category
Interest Rate
140 in category
136 in category
Product or Service Quality
71 in category
189 in category

Bridgecrest and Ocwen Rating Details

Customer service
1.6 (375 reviews)
1.2 (300 reviews)
Reviewer's quote

...Worst company ever worst customer service all they do is lie and say they never said things they said. So much for recorded calls..

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...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

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Reliability
1.6 (366 reviews)
1.2 (231 reviews)
Reviewer's quote

Ive been with this company since 2015 and they text about 3 times about my bi weekly payment that wasnt DUE until Thursday and I voluntarily send more than the amount due

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I have been trying to get a hold of your research department. I previously had a loan with you and I am being told that it is now in default due to me selling the property in a short sale. I need to speak to someone who can explain a short sale to me. I was told the sale would be sufficient to pay...

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Interest Rate
1.5 (361 reviews)
1.6 (264 reviews)
Reviewer's quote

INTEREST RATE CROOKS! BY THE TIME YOU FINALLY FINISH PAYING OFF THE VEHICLE YOU WILL HAVE PAID WHAT THE VEHICLE IS ACTUALLY WORTH MORE THAN 5X'S!!! FACTS! ALSO, WEBSITE HAS VERY LIMITED INFO TO HELP YOU SEE THE BAMBOOZLEMENT AND TRICKERY THEY PERFORM..

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Trying to refinance and get a better interest rate and get away from ocwin , they will not send a payoff statement , i have been calling them every day for about three weeks different person and different conflicting awnseres every day it seemes we are being held hostage is there any help out there...

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Product or Service Quality
1.8 (352 reviews)
1.1 (281 reviews)
Reviewer's quote

...Every time I get an auto reply saying call customer service. I want a reply in writing. Every time I call customer service, I get a different answer or a response that does not jive with my account details...

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...Poor communication, poor customer service and they really , really don't care about the customer , their most concern seems to be what extra fees they can get from you or how they can force you into foreclosure..

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Bridgecrest and Ocwen Pros and Cons

Pros
  • Convenience of getting loan
  • Approved me with low credit score
  • Ease of access to credit
  • One person that tried to help me
  • Didnt
  • Loan modification staff is competent and fair
Cons
  • Poor service
  • Customer service
  • Poor customer relations
  • Absolutely no customer service
  • No clear answers
  • Customer service

Bridgecrest and Ocwen Most Positive Reviews

Top rated reviews
5

Made a payment over the phone she was nice and sweet very helpful

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5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

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5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

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5

In 2005 I borrowed $23,000 from them as a Home Equity Home and I paid them every month. I asked them to let me know...

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Bridgecrest and Ocwen Most Critical Reviews

Lowest rated reviews
1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

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1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

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1

Absolutely worst company ever. They dont give a *** about their customers. They are very rude. If you get just a little...

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1

My gmac mortgage was sold to ocwen in the middle of a loan modification gmac tried to foreclose on me after they sold...

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Bridgecrest and Ocwen Latest Reviews

Recent published reviews
No votes

I HAD a new loan with Bridgecrest and had defaulted on my second payment, have not had the car for 90 days.. made my...

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1

please contsnt me about any hope on getting some compensation somehow. they stole my house from me in 2016 they sold it...

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5

Past due payment made
Discussed balance payoff

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4

I have been trying to get a hold of your research department. I previously had a loan with you and I am being told that...

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Bridgecrest and Ocwen Products and Services

Most reviewed product and services
  • Bridgecrest Auto Loan (211 reviews)
  • Bridgecrest Customer Care (137 reviews)
  • Bridgecrest Loan (33 reviews)
  • Ocwen Mortgage (528 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)