PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Chrysler Capital and Bridgecrest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bridgecrest

Bridgecrest

Has Verified Representatives
3.0
Chrysler Capital
Bridgecrest

Chrysler Capital and Bridgecrest Overview

Total reviews
244
649
Company responses
0
616
Issues resolved
1
8

Chrysler Capital and Bridgecrest Consumer Ratings

Rank
345 out of 1862 in Financial Services category
26 out of 892 in Loans and Mortgages category
Customer service
235 in category
96 in category
Product or Service Quality
206 in category
71 in category
Website
281 in category
88 in category
Interest Rate
164 in category
141 in category

Chrysler Capital and Bridgecrest Rating Details

Customer service
1.3 (121 reviews)
1.6 (372 reviews)
Reviewer's quote

...This is the worst customer service for every business I have ever tried to contact..

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I was given an non - existent email address, by a customer service person when I called, and hung up on "accidentally" by another. I was told to send my demand to have this fixed immediately, so that my credit is not damaged any further. I would like to make it clear, that Drive Time Cars are...

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Product or Service Quality
1.4 (103 reviews)
1.7 (350 reviews)
Reviewer's quote

...possibly a voluntarily surrender and go to a company that is empathetic and will do the footwork to ensure their loyal customers are safe with their products purchased!! I am beyond upset! I pay way to much money for a van that malfunction issues could in the long term hurt me! I was blessed by the grace of god, I was spared two accidents. It is like a game of Russian Roulette getting behind the wheel of this 2018 Chrysler Pacifica LX!! I am not a gambler, I am honest and reliable. I have in the past recommended this company, but not with service like this!!...

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After talking with customer service cant believe they Bridgecrest just offer to pay off the loan or wait until the car is repossessed. We wanted to resolve the problem, but they wont give any option. What a Shame they can't help...

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Website
1.5 (99 reviews)
2 (349 reviews)
Reviewer's quote

...This information only appears in the paper statement and is incongruous with the information posted on the website. When they issue their statement with the correct amount, it is already nine days past the due date. I am at my wits end with this company...

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So I go and look on the Bridgecrest website and there was a "PAYMENT REVERSAL" right above the payment I had made, and they gave no warning they had done this. Also because of this, they say from now on they won't give any warnings, they will just come get the car. Told my girlfriend on the...

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Interest Rate
1.4 (97 reviews)
1.5 (359 reviews)
Reviewer's quote

...a 740 credit score the shady car salesman came back from “talking to his manager” to negotiate the initial $700/mo payments, he offered $555 with an 8% interest rate through their lender. Which unfortunately was chrstyler capital, I signed a 5 year contract & recently ended up refinancing with Capital One due to finding out Chrystler...

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INTEREST RATE CROOKS! BY THE TIME YOU FINALLY FINISH PAYING OFF THE VEHICLE YOU WILL HAVE PAID WHAT THE VEHICLE IS ACTUALLY WORTH MORE THAN 5X'S!!! FACTS! ALSO, WEBSITE HAS VERY LIMITED INFO TO HELP YOU SEE THE BAMBOOZLEMENT AND TRICKERY THEY PERFORM..

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Chrysler Capital and Bridgecrest Pros and Cons

Pros
  • No pros
  • Need to be put of business
  • Dealership associated with them
  • Convenience of getting loan
  • Approved me with low credit score
  • Ease of access to credit
Cons
  • Customer service
  • Repeated phone calls
  • There resolution department
  • Poor service
  • Customer service
  • Poor customer relations

Chrysler Capital and Bridgecrest Most Positive Reviews

Top rated reviews
5

I purchased new and 2 years later traded it for s newer vehicle. I recived a letter stating I had over paid on the...

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5

Made a payment over the phone she was nice and sweet very helpful

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4

Im actually just curious on something. I have made 2 years of payments on a 4 year loan. I owe less than $5,000 on the...

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5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

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Chrysler Capital and Bridgecrest Most Critical Reviews

Lowest rated reviews
1

I have had an issue with having very unforeseen expense and I needed one car payment deferred. They tell me that can't...

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1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

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1

Bought a car from my local dodge dealership. Financed it through chrysler capital, FLAT OUT SCREWED! Sent an extra $50...

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1

Absolutely worst company ever. They dont give a *** about their customers. They are very rude. If you get just a little...

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Chrysler Capital and Bridgecrest Latest Reviews

Recent published reviews
1

I understand there is a class action lawsuit against them is this true ???????

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No votes

First I would like to say that I've never had a issue with Bridgecrest until now. I bought a truck with them 2 yrs ago...

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No votes

My husband called your company today to surrender his vehicle, as his employer is not back up and running at full hours...

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3.1

Voluntarily surrendering of a my vehicle .

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Chrysler Capital and Bridgecrest Products and Services

Most reviewed product and services
  • Chrysler Capital Auto Loan (37 reviews)
  • Chrysler Capital Loan (33 reviews)
  • Chrysler Capital Auto Leasing (30 reviews)
  • Bridgecrest Auto Loan (210 reviews)
  • Bridgecrest Customer Care (132 reviews)
  • Bridgecrest Loan (32 reviews)