PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CarMax and Bridgecrest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CarMax
1.9
Bridgecrest
Has Verified Representatives
3.7
CarMax
Bridgecrest

CarMax and Bridgecrest Overview

Total reviews 1435 824
Company responses 0 784
Issues resolved 4 11

CarMax and Bridgecrest Consumer Ratings

Rank
619 out of 3234 in Dealers category
31 out of 1016 in Loans and Mortgages category
Customer service
435 in category
154 in category
Product or Service Quality
479 in category
127 in category
Website
498 in category
135 in category
Location
485 in category
110 in category

CarMax and Bridgecrest Rating Details

Customer service
1.6
(434 reviews)
1.7
(469 reviews)
Reviewer's quote

...Not happy at all with the customer service i received at the car max locations either times andwith this kind of service i dont see how you are able to sale a car at all and you do so just imagine how much better you can do..

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I am called, emailed and texted multiple times every day and threatened for payment even though Ive talked to customer service explaining temporary hardship, including unemployment and the recent loss of my husband. If I could pay right now, I would. I have had it with the constant harassment, the...

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Product or Service Quality
1.6
(381 reviews)
1.8
(439 reviews)
Reviewer's quote

...My wife especially is very dissatisfied with the service & vehicle received. This is our third vehicle purchased from CarMax and will be our last if this is the only option that the company provides to us, due to policy..

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...I have talked to customer service several times. They will not fax the information. They will keep collecting their payments while offering literally nothing in return, not even a simple fax needed so I can drive the car I pay them for every month..

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Website
2.4
(355 reviews)
2.1
(433 reviews)
Reviewer's quote

...of my social security card that I did not have with me and he told me that he was not able to receive a copy so then I had to create an account on the ssa website. Ok so that was done and everything that they needed proof of was there. Now keep in mind they never told me why they needed all of this...

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...Their office and billing hours are not accurate on their website. Constantly hanging up without allowing consumer to get any type of resolution to their problem. Once going in a hundred circles and finally speaking with someone still wasnt able to help...

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Location
2.6
(343 reviews)
2
(99 reviews)
Reviewer's quote

I recently purchased a used vehicle from your location in Austin Texas. I had the vehicle transferred (6/1/23 was shipped per email) from Houston Texas and did not receive a call for almost two weeks (6/14/23) even though it had arrived a couple days after 6/1/23 and per my sales rep they totally...

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I have been trying to reach a manager or supervisor. Or anyone that is in charge. But I keep getting people who I can hardly understand that cannot help my situation. My loan is a rip off and I want to pay off my loan asap, but I cannot get in touch with anyone that can help me. This is literally...

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CarMax and Bridgecrest Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Convenience of getting loan
  • Approved me with low credit score
  • Ease of access to credit
Cons
  • Customer service
  • Service manager
  • Very deceptive
  • Poor service
  • Customer service
  • Poor customer relations

CarMax and Bridgecrest Most Positive Reviews

Top rated reviews
5

I recently bought an 09 Infiniti G37 and must say that I am extremely pleased with Carmax. The sales staff was most...

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5

My name is Augusto Vasquez 067-76-**** is my social. My payment was due yesterday but Im gonna need an extension until...

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5

I have bought 2 cars from CarMax both times I walked in and told them what I was looking for they directed me to correct...

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5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

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CarMax and Bridgecrest Most Critical Reviews

Lowest rated reviews
1

I bought a 2008 certified Lexus LS460 in 2/13. I paid extra for an extended warranty for 48 months and up to 125K miles....

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1

I have been trying to reach a manager or supervisor. Or anyone that is in charge. But I keep getting people who I can...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

I bought a car at drive time and they were awesome other than providing me with my contract. I didn't receive what...

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CarMax and Bridgecrest Latest Reviews

Recent published reviews
No votes

I have been unable to reach anyone on the phone in regards to my car. Theyve had the car for 5 days now and no one...

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1

I have a car loan through bridgecrest and after 5 years of never missing a payment, including the highest interest...

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2.4

Items said to be covered were not before you leave the store or when you talk to anyone about anything.

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No votes

Im not at USA and there is no way to pay the credit. I have been trying to contact to get an agreement but there is no...

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