PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Bridgecrest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
1.9
Bridgecrest
Has Verified Representatives
3.0
Carmax
Bridgecrest

Carmax and Bridgecrest Overview

Total reviews 1198 652
Company responses 0 621
Issues resolved 2 8

Carmax and Bridgecrest Consumer Ratings

Rank
735 out of 4539 in Dealers category
28 out of 917 in Loans and Mortgages category
Customer service
441 in category
97 in category
Product or Service Quality
506 in category
73 in category
Website
529 in category
88 in category
Location
543 in category
32 in category

Carmax and Bridgecrest Rating Details

Customer service
1.7 (304 reviews)
1.6 (379 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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I cannot give enough compliments to Bridgecrest for the cordial, timely informative, overall excellent customer service I have received throughout my entire loan, which will be paid off next month. Mainly this past year, after losing my entire career due to the COVID-19 pandemic every conversation...

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Product or Service Quality
1.6 (265 reviews)
1.8 (356 reviews)
Reviewer's quote

...in of a 2012 Hyundai Elantra my wife and I believe that upon it arrival our van was not sent though the shop to be looked at as to us having to have the van serviced in July if this year for a broken axle on the driver side and rotors to have to be replaced as well as the seat heater on the driver side that was broken when we purchased the van. Rental car provided for this for one week and then loaner for the rest of the time it took them to fit our van. Flash forward to September 28-29 of this year my wife and I took...

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...Worst company ever worst customer service all they do is lie and say they never said things they said. So much for recorded calls..

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Website
2.6 (244 reviews)
2.1 (357 reviews)
Reviewer's quote

...AND when you look on their website, where it says contact us theres nothing listed!..

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So I go and look on the Bridgecrest website and there was a "PAYMENT REVERSAL" right above the payment I had made, and they gave no warning they had done this. Also because of this, they say from now on they won't give any warnings, they will just come get the car. Told my girlfriend on the...

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Location
2.7 (242 reviews)
2.2 (32 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

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This company is incredibly inconsistent, I was in an accident my car was deemed a total loss. My insurance and gap paid fortunately, however Bridgecrest explained (3 separate times over the phone) I needed to continue making payments once gap and insurance pay, They would refund me what I over...

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Carmax and Bridgecrest Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Convenience of getting loan
  • Approved me with low credit score
  • Ease of access to credit
Cons
  • Customer service
  • Car histories
  • Service manager
  • Poor service
  • Customer service
  • Poor customer relations

Carmax and Bridgecrest Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

Made a payment over the phone she was nice and sweet very helpful

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

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Carmax and Bridgecrest Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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1

Absolutely worst company ever. They dont give a *** about their customers. They are very rude. If you get just a little...

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Carmax and Bridgecrest Latest Reviews

Recent published reviews
No votes

My grandson purchased a 2009 Nissan Frontier from CARMAX in February 2019. The price including the 48 month Extended Ser...

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1.3

This company is incredibly inconsistent, I was in an accident my car was deemed a total loss. My insurance and gap paid...

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No votes

I sold my used Honda at this Kearny Mesa CarMax in June.
I signed the Mileage/Odometer statement they said they needed to...

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4.8

I cannot give enough compliments to Bridgecrest for the cordial, timely informative, overall excellent customer service...

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Carmax and Bridgecrest Products and Services

Most reviewed product and services
  • Carmax Repair (64 reviews)
  • Carmax Oil Change (38 reviews)
  • Carmax Trade-in (37 reviews)
  • Bridgecrest Auto Loan (211 reviews)
  • Bridgecrest Loan (33 reviews)
  • Bridgecrest Loan Modification (14 reviews)