PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Bridgecrest as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax

Carmax

1.9
Bridgecrest

Bridgecrest

Has verified representatives
2.9
Carmax
Bridgecrest

Carmax and Bridgecrest Overview

Total reviews
1168
598
Company responses
0
567
Issues resolved
2
6

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 570 reviews more than Bridgecrest received since May 8, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bridgecrest customer support team than with Carmax customer service.

Carmax and Bridgecrest Consumer Ratings

Rank
618 out of 5288 in Dealers category
32 out of 1190 in Loans and Mortgages category
Customer service
387 in category
101 in category
Staff
476 in category
102 in category
Product or Service Quality
434 in category
71 in category

Carmax and Bridgecrest Rating Details

Customer service
1.7 (289 reviews)
1.6 (340 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine

...customer service horrible. its my fault they stole my number. I let there customer use my phone, should call a lawyer..

Daphene
Staff
1.9 (253 reviews)
1.6 (343 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

...The staff tells you different things everytime you call. I follow up a lot and they tell me its gonna take 4-6 weeks. Dont trust them...

Peterson
Product or Service Quality
1.7 (247 reviews)
1.7 (324 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

They emailed me back and said they couldn't do anything because I was current on payments at the time and to call customer service. I missed my payment from last Friday (5 days ago) I called customer service to let them know my situation that I will be late with payment but I can pay by next...

Richard G

Carmax and Bridgecrest Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Convenience of getting loan
  • Approved me with low credit score
  • Ease of access to credit
Cons
  • Customer service
  • Car histories
  • Service manager
  • Poor service
  • Customer service
  • Poor customer relations

Carmax and Bridgecrest Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

Carmax and Bridgecrest Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

Carmax and Bridgecrest Latest Reviews

Recent published reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews
1

I hadnt made my 1st payment and later I found out I had a garnishment on my checking account that was blocking any...

Read all 567 reviews

Carmax and Bridgecrest Products and Services

Most reviewed product and services
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Bridgecrest Auto Loan (210 reviews)
  • Bridgecrest Customer Care (129 reviews)
  • Bridgecrest Loan (31 reviews)