PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bridgecrest and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bridgecrest

Bridgecrest

Has Verified Representatives
3.0
Carmax

Carmax

1.9
Bridgecrest
Carmax

Bridgecrest and Carmax Overview

Total reviews 650 1188
Company responses 617 0
Issues resolved 8 2

Bridgecrest and Carmax Consumer Ratings

Rank
26 out of 900 in Loans and Mortgages category
716 out of 4445 in Dealers category
Customer service
94 in category
432 in category
Interest Rate
140 in category
447 in category
Product or Service Quality
71 in category
498 in category
Website
86 in category
517 in category

Bridgecrest and Carmax Rating Details

Customer service
1.6 (375 reviews)
1.7 (300 reviews)
Reviewer's quote

...Worst company ever worst customer service all they do is lie and say they never said things they said. So much for recorded calls..

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...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

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Interest Rate
1.5 (361 reviews)
1.8 (194 reviews)
Reviewer's quote

INTEREST RATE CROOKS! BY THE TIME YOU FINALLY FINISH PAYING OFF THE VEHICLE YOU WILL HAVE PAID WHAT THE VEHICLE IS ACTUALLY WORTH MORE THAN 5X'S!!! FACTS! ALSO, WEBSITE HAS VERY LIMITED INFO TO HELP YOU SEE THE BAMBOOZLEMENT AND TRICKERY THEY PERFORM..

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...Also, my credit is great but they gave me a horrible interest rate. Will never do business with them again. Horrible business practices..

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Product or Service Quality
1.8 (352 reviews)
1.6 (260 reviews)
Reviewer's quote

...Every time I get an auto reply saying call customer service. I want a reply in writing. Every time I call customer service, I get a different answer or a response that does not jive with my account details...

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The sales part is great, but the service department has always and still is the poorest excuse for a service department I have ever seen. I grew up in dealerships, so I know how good service is supposed to be. They have had my car for over 2 weeks, and I have had to deal with 4 different staff, but...

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Website
2 (351 reviews)
2.6 (239 reviews)
Reviewer's quote

So I go and look on the Bridgecrest website and there was a "PAYMENT REVERSAL" right above the payment I had made, and they gave no warning they had done this. Also because of this, they say from now on they won't give any warnings, they will just come get the car. Told my girlfriend on the...

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...AND when you look on their website, where it says contact us theres nothing listed!..

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Bridgecrest and Carmax Pros and Cons

Pros
  • Convenience of getting loan
  • Approved me with low credit score
  • Ease of access to credit
  • Variety of cars
  • Selection of cars
  • Nice showroom
Cons
  • Poor service
  • Customer service
  • Poor customer relations
  • Customer service
  • Car histories
  • Service manager

Bridgecrest and Carmax Most Positive Reviews

Top rated reviews
5

Made a payment over the phone she was nice and sweet very helpful

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5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

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5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

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5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

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Bridgecrest and Carmax Most Critical Reviews

Lowest rated reviews
1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

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1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

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1

Absolutely worst company ever. They dont give a *** about their customers. They are very rude. If you get just a little...

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1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

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Bridgecrest and Carmax Latest Reviews

Recent published reviews
No votes

I HAD a new loan with Bridgecrest and had defaulted on my second payment, have not had the car for 90 days.. made my...

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1.9

I have bought 2 cars from Carmax. The sales part is great, but the service department has always and still is the...

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5

Past due payment made
Discussed balance payoff

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1

I purchased a vehicle that I thought had undergone a 125 point inspection. However, I decided to bring it to a...

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Bridgecrest and Carmax Products and Services

Most reviewed product and services
  • Bridgecrest Auto Loan (211 reviews)
  • Bridgecrest Customer Care (137 reviews)
  • Bridgecrest Loan (33 reviews)
  • Carmax Repair (64 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)