PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bridgecrest and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bridgecrest

Bridgecrest

Has verified representatives
2.9
Carmax

Carmax

1.9
Bridgecrest
Carmax

Bridgecrest and Carmax Overview

Total reviews
587
1165
Company responses
556
0
Issues resolved
6
2

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1165 reviews. It is 578 reviews more than Bridgecrest received since May 8, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bridgecrest customer support team than with Carmax customer service.

Bridgecrest and Carmax Consumer Ratings

Rank
31 out of 1293 in Loans and Mortgages category
614 out of 5349 in Dealers category
Staff
No votes
469 in category
Customer service
No votes
380 in category
Interest Rate
No votes
400 in category

Bridgecrest and Carmax Rating Details

Staff
No votes
1.9 (252 reviews)
Reviewer's quote

...The staff tells you different things everytime you call. I follow up a lot and they tell me its gonna take 4-6 weeks. Dont trust them...

Peterson

...retired staff sargent shunnarah U. S army..

suheil s
Customer service
No votes
1.7 (287 reviews)
Reviewer's quote

...customer service horrible. its my fault they stole my number. I let there customer use my phone, should call a lawyer..

Daphene

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J
Interest Rate
No votes
1.8 (183 reviews)
Reviewer's quote

...Be prepared to pay ridiculous interest 3. Expect questionable customer service 4. Expect non existent updates between thier accounting department and main office...

MAXIMILLIAN A

...00 after six years of consistent payments with 21% interest. 21% is three thousand dollars and some change. which would equal $18,998...

PissedConsumer1595106

Bridgecrest and Carmax Pros and Cons

Pros
  • Convenience of getting loan
  • Ease of access to credit
  • Customer service rep who tried to work with me
  • Friendly
  • Ease of the process
  • Variety of cars
Cons
  • Poor service
  • Poor customer relations
  • Miscommunication
  • Customer service
  • Car histories
  • Service manager

Bridgecrest and Carmax Most Positive Reviews

Top rated reviews
5

I was waiting on a backpay from my employer and bridgecrest understood and the key thing is keeping them posted on your...

5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

Bridgecrest and Carmax Most Critical Reviews

Lowest rated reviews
1

My car is paid for and I call to ask when I would get my title and they say, it takes a month and a half. A bunch of...

1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

Bridgecrest and Carmax Latest Reviews

Recent published reviews
1

I let someone use my phone and without my permission this company attached my number to there account. and when they...

Read all 556 reviews
1

They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!

Read all 1165 reviews

Bridgecrest and Carmax Products and Services

Most reviewed product and services
  • Bridgecrest Auto Loan (208 reviews)
  • Bridgecrest Customer Care (129 reviews)
  • Bridgecrest Loan (28 reviews)
  • Carmax Repair (62 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)