PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brides By Demetrios and ViviDress as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brides By Demetrios
ViviDress

Brides By Demetrios and ViviDress Overview

Total reviews 20 16
Company responses 0 0
Issues resolved 0 0

Brides By Demetrios and ViviDress Consumer Ratings

Rank
31 out of 209 in Events category
23 out of 209 in Events category
Customer service
24 in category
15 in category
Exchange, Refund and Cancellation Policy
22 in category
20 in category
Price Affordability
17 in category
18 in category
Value for money
8 in category
17 in category

Brides By Demetrios and ViviDress Rating Details

Customer service
1.2 (6 reviews)
2.3 (6 reviews)
Reviewer's quote

...true, imagine DEMETRIOS is one of the prestigious leader in Bridal fashions, and therefore, it is known that it is a very well recognized company in which customer service should be excellent, so i didn't hesitate for a second to buy my dress here....

Read full review

Their complete lack of customer service has been extremely upsetting and stressful as what should be an exciting and happy time for me as a bride. WHAT EVER YOU DO DONT BUY FROM THEM!!! Once again I formally request a full refund as per my legal rights and expect this to be confirmed and process...

Read full review
Exchange, Refund and Cancellation Policy
1.6 (5 reviews)
1.7 (6 reviews)
Reviewer's quote

...The original veil that I bought with the dress, was sold to other person and they only call to apologize and refund my money...

Read full review

When I sent the dress back (paid £20!) they did not contact me about the refund, so when I emailed them asking how long it would take for my refund, they replied saying it didn't meet their returns policy. I asked what their returns policy was but didn't get any reply after that, meaning that they...

Read full review
Price Affordability
2.7 (3 reviews)
2.3 (6 reviews)
Reviewer's quote

DO NOT USE BRIDES BY DEMETRIOS. First, let me start by saying my dress is beautiful but the customer service is TERRIBLE. And this is why: 1) I went to the Scottsdale location and found my dress rather quickly, which was great. However, I was told that the store did not have space in the back to...

Read full review

At such a great price, they blessed me with such a brilliantly sequenced stunning dress, which fits me so well. I was wondering I would be a bit worried about the alteration part; they customized it as per my size perfectly. They made sure to keep the communication going and the customer care...

Read full review
Value for money
3 (3 reviews)
1 (2 reviews)
Reviewer's quote

...I refuse to spend the kind of money the alterations would require. I will make a complaint to Macys, remove Demetrios from your store. ..

Read full review

...June where is my order give me my money back or my order. Now you won't take my email. You stolen my money...

Read full review

Brides By Demetrios and ViviDress Pros and Cons

Pros
  • Initial sales person
  • Window display
  • Wedding dress
Cons
  • Trouble of trying to get refund
  • Terrible customer service
  • Manager attitude
No votes

Brides By Demetrios and ViviDress Most Positive Reviews

Top rated reviews
4.2

I can't say that i had a bad experience with BRIDES BY DEMETRIOS yet and hope i wont became one of the Demetrios pissed...

Read full review
5

I always feel a bit fat, when wearing a wedding dress does not look good. So I search on Google, and found the store's l...

Read full review
No votes
5

ViViDresses is an awesome online dress store, as I simply love my wedding dress. At such a great price, they blessed me...

Read full review

Brides By Demetrios and ViviDress Most Critical Reviews

Lowest rated reviews
1

My Daughters wedding is 4 weeks away and I still don't have my dress or even an eta! No responses for management t...

Read full review
1

ordered a bridesmaid dress for a wedding it turned up cheap quality and it dident do up so I emailed them straight away...

Read full review
1

We buoght bridmaids dresses in Oct. 2015 we have yet to receive them. Horrible customer service this reflects on the...

Read full review
1

These are scammers! The dress I received looked nothing like the photo and the quality was worse than Primark and was to...

Read full review

Brides By Demetrios and ViviDress Latest Reviews

Recent published reviews
2.4

DO NOT USE BRIDES BY DEMETRIOS. First, let me start by saying my dress is beautiful but the customer service is...

Read full review
1

Ordered February 8 th and nothing. I emailed you and it's still processing. June where is my order give me my money...

Read full review
1

I purchased a dress for my daughter's wedding. The measurements were taken when I ordered. They measured me as a size...

Read full review
1

I ordered and paid for a dress for my wedding. I recieved an email few days after saying they couldnt make the dress as...

Read full review

Brides By Demetrios and ViviDress Products and Services

Most reviewed product and services
  • Brides By Demetrios Dress (16 reviews)
  • Brides By Demetrios Wedding Dress (1 review)
  • Vividress Dress (9 reviews)
  • Vividress Bridesmaid Dress (1 review)