PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Culvers and Braums as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Culvers
Braums

Culvers and Braums Overview

Total reviews
306
378
Company responses
0
0
Issues resolved
3
0

Braums was first mentioned on PissedConsumer on Dec 30, 2010 and since then this brand received 378 reviews. It is 72 reviews more than Culvers received since Sep 9, 2013.

Culvers and Braums Consumer Ratings

Rank
35 out of 1073 in Fast Food category
38 out of 1073 in Fast Food category
Staff
21 in category
33 in category
Location
21 in category
27 in category
Customer service
22 in category
29 in category

According to consumer ratings and reviews, Culvers ranks 3 points higher in the Fast Food category than Braums. People gave Culvers 2.3 stars for Staff criterion in Fast Food category and it is 107 points higher than the worst rated brand in this category. At the same time, Braums was rated 1.9 stars for Staff criterion in this category and it is 95 points higher than the worst rated brand in this category. If we look at Location criterion, than we see that Culvers has a higher rating than Braums. Regarding Customer service criterion, consumers gave Culvers 2.1 stars and it is 83% greater than other in category. Braums however was rated 1.9 stars and it is 77% greater than other in category.

Culvers and Braums Rating Details

Staff
2.3 (167 reviews)
1.9 (172 reviews)
Reviewer's quote

The staff just looked around at each other and then finally after other customers said something I received help and the lid was placed on properly. I was in pain filled out an incident report and I remember the young manager on duty asked me if I wanted an ice cream. The incident report states...

Lorraine A

They refused the gift card and dug in the trash for the receipt! -Money/Bills $20, $50, $100 Don't count on the staff knowing good customer service is COUNTING BACK your change. They just dump it in your hands. Most the two me not even telling you what amount of money you should be getting back!...

Lee Ann S
Location
3.3 (163 reviews)
3 (149 reviews)
Reviewer's quote

The last 3 times I have been in the Casselberry Culvers location there has been a nasty sour smell at the drink station. I was with at least 1 other person upon each visit and the other people always smelled it as well. This is IMO pure neglect as I once was a bar manager and I understand what...

Rosemary L

We visit your location on Illinois st in Dallas Texas manager by name Desiree she was very unprofessional they had a long line we waited and waited meanwhile the staff is attending other customers before us we ordered and we still waited when we complained about the wait to Desiree she didn’t do...

Makenzie
Customer service
2.1 (160 reviews)
1.9 (187 reviews)
Reviewer's quote

I was very unsatisfied with the customer service, food quality and staff of the Culver’s I visited. I ordered cheese curds and when I received them they were soggy and cold. So I went inside and told the staff of the cheese curds they made me new ones...

Dorise

...I thought about that afterward and have decided I will never go back to Braum's again that is the worst customer service and a shame that they don't recognize that the elderly aren't always able to walk inside their store and buy what they used to..

PissedConsumer1712128

Culvers and Braums Pros and Cons

Pros
  • When order is accurate
  • Good food
  • Staff is very helpful and courteous
  • Shakes
  • Good ice cream
  • Location
Cons
  • Workers at the cash registers
  • Service at that culvers on that day
  • Handling of my complaint by owner
  • Bad managment
  • Attitude of employees
  • Poor customer service

Culvers and Braums Most Positive Reviews

Top rated reviews
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

5

Braums store# 53 Dallas forest lb and Plano rd. Shift manager ms Vanessa looked overwhelmed and was rude... She gave me...

Culvers and Braums Most Critical Reviews

Lowest rated reviews
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

1

Ive worked for Braums in Springdale, AR. And only been there for a week I was in the fresh market area... No one trained...

Culvers and Braums Latest Reviews

Recent published reviews
1.5

I visited your store in pinellas park Florida park ave 33782,as I normally do all the people are usually very personal v...

Read all 306 reviews
1.4

Not the first time to have issues with NOT fresh orders that were microwaved to warm up because it's past the time to to...

Read all 378 reviews

Culvers and Braums Products and Services

Most reviewed product and services
  • Culvers Manager (42 reviews)
  • Culvers Customer Care (28 reviews)
  • Culvers Drive-through (27 reviews)
  • Braums Manager (41 reviews)
  • Braums Customer Care (36 reviews)
  • Braums Ice Cream (34 reviews)