PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Culvers and Braums as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Culvers
Braums

Culvers and Braums Overview

Total reviews 400 485
Company responses 0 0
Issues resolved 3 1

Culvers and Braums Consumer Ratings

Rank
32 out of 670 in Fast Food category
31 out of 670 in Fast Food category
Customer service
22 in category
29 in category
Location
22 in category
35 in category
Product or Service Quality
28 in category
25 in category
Value for money
35 in category
28 in category

Culvers and Braums Rating Details

Customer service
2 (219 reviews)
1.9 (234 reviews)
Reviewer's quote

...This is horrible customer service over $8. I eat at Culvers at least 3 times a week for lunch. This location will never get my business again...

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Spoke to customer service, and she said that someone from the District office would contact me..

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Location
3.2 (200 reviews)
3 (186 reviews)
Reviewer's quote

No one at this location was wearying PPE. My son just went to a store in Madison Heights Mi and everyone was in PPE. I am a serve safe certified customer and was shocked at the Mt Pleasant store...

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...ttle wilted from the drive over but I explain to him it's a little wilted but the brown was there he then accused me of bringing it from another Brahms to his location and I'll top of that he called me a liar or should I say he accused me of line and then when I confronted him on it, he said he's only following corporate policy. So it's your policy to call your customers liars? I am not buying food from a fine dining establishment this is a quickie drive-through food place who sells food within their location prepared food and store type food. With cutting a salad if its showing signs of brownies ...

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Product or Service Quality
2 (199 reviews)
2.1 (200 reviews)
Reviewer's quote

...and it said they gave me a chicken sandwich with a bun a chicken patty and cheese which is ridiculous I spent 60 bucks at your restaurant and this is the service I get horse crap want to call and talk to Justin Justin she knew all about...

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...Very unhappy with this product. Was a rip off..

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Value for money
2.5 (198 reviews)
2.6 (181 reviews)
Reviewer's quote

Are you sure you even have money on this card? I told her I always have money on my cards and handed her my regular bank card. And informed my family I would call the number on the receipt the following day to take care of what was said because I dont like confrontation. After she ran my debit...

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... the manager, who, when I told him I was going to make a complaint to the corporate office, offered to "get something for me, get a fresh burger, or refund my money. I did not, nor do I want, a refund, a burger, or anything else from this store. Because I am elderly and live so close to the store, it has been my primary shopping place for groceries for years, however, I will not be entering the store ...

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Culvers and Braums Pros and Cons

Pros
  • Good food
  • When order is accurate
  • Food is good when your staff gets the order right
  • Good ice cream
  • Shakes
  • Location
Cons
  • Service at that culvers on that day
  • Workers at the cash registers
  • Wait and the service
  • Customer service
  • Attitude of employees
  • Bad managment

Culvers and Braums Most Positive Reviews

Top rated reviews
5

Sorry, but I don't believe ANY of these complaints. Never had a bad experience and im there slot!

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5

Braums store# 53 Dallas forest lb and Plano rd. Shift manager ms Vanessa looked overwhelmed and was rude... She gave me...

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5

Wednesday evening Dereck Richardson was given a duty to go out in extreme humid weather. Prior to employment Culvers...

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5

If you've had an Bad experience with any Braum's in the OKC area maybe you need to come to the one Located on 13925...

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Culvers and Braums Most Critical Reviews

Lowest rated reviews
1

Wrong orders. 3 out of 4 incorrect. Waited a long time to receive wrong order. Manager has no customer service skills....

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1

Ive worked for Braums in Springdale, AR. And only been there for a week I was in the fresh market area... No one trained...

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1

Pulledup to the restaurant gave them my card to pay for it. They did bot give me a number until 15 miutes later. Then...

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1

Pick up sister.... Supposed to get off at 11pm!!!! 12:30 still waiting! Guess this place don't take other people's...

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Culvers and Braums Latest Reviews

Recent published reviews
1

Had to leave a message...I also waited on hold for to talk to a different manager at the local store, and no one ever...

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1

A lady standing in line ask for a chicken sandwich .they got it wrong five times . The person cooking got pissed at the...

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2.8

Manager Rebeka was extremely rude so rude that i want to take tho situation as far as possible in no way did she...

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3

I am not a pissed customer, but I am unhappy about paying for something I didn't get. Plus, no one answering when I call...

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Culvers and Braums Products and Services

Most reviewed product and services
  • Culvers Manager (48 reviews)
  • Culvers Customer Care (33 reviews)
  • Culvers Drive-through (28 reviews)
  • Braums Manager (46 reviews)
  • Braums Customer Care (43 reviews)
  • Braums Ice Cream (36 reviews)