PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PacSun and Brandy Melville as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PacSun
Brandy Melville

PacSun and Brandy Melville Overview

Total reviews
116
315
Company responses
0
0
Issues resolved
3
2

PacSun and Brandy Melville Consumer Ratings

Rank
287 out of 1994 in Footwear and Clothing category
596 out of 1994 in Footwear and Clothing category
Customer service
231 in category
358 in category
Price Affordability
316 in category
476 in category
Delivery Service
393 in category
423 in category
Discounts and Special Offers
166 in category
518 in category

PacSun and Brandy Melville Rating Details

Customer service
1.7 (42 reviews)
1.3 (150 reviews)
Reviewer's quote

I received the wrong size for an item I spoke to customer service and they said they had it all fixed for me they’re going to refund me and send me a new size so you sent me the wrong item not even the same thing and charged me again for it. Awful costumer service team and set up you have going on....

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After reading the confirmation email &;;;;;;;;;; customer service part of Brandy's site, I learned that on top of 5-7 day shipping, it can also take 3-5 days to process the initial order. Basically, it all takes a while because they're shipping out of very few locations. I also learned that...

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Price Affordability
2.7 (36 reviews)
2.1 (111 reviews)
Reviewer's quote

...97 with some other hoodie and after I finished purchasing my things, I noticed that I was charged FULL price of the jacket, $33. 96? If you could please refund my money that would be great. Thanks..

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The shirt came with no price tags, looked used, and smelt like some kind of weird perfume..

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Delivery Service
1.5 (36 reviews)
1.4 (116 reviews)
Reviewer's quote

...I have tried to contact customer service every day for the past 4 days and have heard nothing more than an automated voice message. This is extremely frustrating, it is ridiculous that my package is missing and I can't even contact the COMPANY to try to figure things out!!!..

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...It was out for delivery Tuesday (June 16) and still has never arrived. I call and they have NO IDEA where it is or when I can get it. I needed for my daughter's birthday today and nothing...

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Discounts and Special Offers
2.9 (37 reviews)
1.3 (114 reviews)
Reviewer's quote

If you leave on the east coast you cant contact by phone until late morning which for me is inconvenient.I bought some pants for my daughter and had them shipped. We are 1000 mi (ca. 1,609 km) apart in this pandemic! Can she just return them to a store near her? No! I had to go through their red...

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I ordered the prince purple rain tee and I ordered the rosa light blue sweats but when my package came I got jeans and a crop top.

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PacSun and Brandy Melville Pros and Cons

Pros
  • I enjoy the clothing
  • Good clothes and sales
  • Good quality products
  • Clothes
  • Clothing
  • Style of clothing
Cons
  • Terrible customer service
  • Slow shipping
  • Customer service not responding
  • Customer service
  • Customer service is awful
  • Worst online store

PacSun and Brandy Melville Most Positive Reviews

Top rated reviews
5

Hello! I sent a return to y’all on June 13th 2020. It has been almost a week and i was wondering how long it should...

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5

You guys need to understand. This is a great store. I have been shopping from them for a long time,online. Sadly out...

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4.9

Happy with the service. Waiting to get my last pair of shorts.

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5

I love brandy Melville, my friends and I have shopped in their stores many times, along with ordering a ton online. I...

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PacSun and Brandy Melville Most Critical Reviews

Lowest rated reviews
1

Not satisfied . Pacsun did not honor jeans promotion

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1

I don't even want to put my effort writing review for such an awful company so I will make it short.
Basically, people w...

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1

DO NOT EVER ORDER FROM PACSUN WORST CUSTOMER SERVICE FROM PEOPLE IN PHILLAPINS WHO BARELY SPEAK ENGLISH. THEY LOST MY...

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1

this place is a joke and yes i would go as far as to call this company thieves. i ordered 3 items, one of which was out...

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PacSun and Brandy Melville Latest Reviews

Recent published reviews
No votes

Unable to speak with a customer representative, I placed my order on 6/19/20 and have yet to receive my merchandise or...

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1

Hello...I would like a refund. UPS is unable to deliver my package. It was out for delivery Tuesday (June 16) and still...

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1

I’m so beyond pissed with your company. I received the wrong size for an item I spoke to customer service and they said...

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1

They are mean dumb girls

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PacSun and Brandy Melville Products and Services

Most reviewed product and services
  • Pacsun Shipping Service (23 reviews)
  • Pacsun Customer Care (11 reviews)
  • Brandy Melville Shipping Service (92 reviews)
  • Brandy Melville Customer Care (47 reviews)
  • Brandy Melville Clothing (34 reviews)