PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brandsmart Usa and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brandsmart Usa
Sears

Brandsmart Usa and Sears Overview

Total reviews
214
6185
Company responses
0
894
Issues resolved
0
39

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6185 reviews. It is 5971 reviews more than Brandsmart Usa received since Feb 19, 2008.

Brandsmart Usa and Sears Consumer Ratings

Rank
324 out of 2620 in Appliances and Electronics category
66 out of 482 in Supermarkets and Malls category
Customer service
300 in category
75 in category
Product or Service Quality
253 in category
71 in category
Staff
233 in category
67 in category

Brandsmart Usa and Sears Rating Details

Customer service
1.1 (76 reviews)
1.2 (1789 reviews)
Reviewer's quote

The salesman Daniel Gomes apparently was more concerned about selling a TV than providing good customer service. I tried calling the store and spoke to a manager by the name of Kevin and explained to him everything that happened. He said the best he could do was to sell me a cable at 50% off at the...

Daniel C

We received great customer service from the salesperson Henry and he provided us the delivery date for our order. Once we left the store to wait on our refrigerator delivery for that Monday the great customer service ended. I received a text letting me know Sears will deliver our order within a 2...

L C
Product or Service Quality
1.4 (64 reviews)
1.6 (1426 reviews)
Reviewer's quote

...Takes weeks for service and month to replace. 1st washer lasted 14 mos...

Michael S

I had service appointment on 1/20 for my dryer ETA 1-5 Never showed up neither called. I called twice to find out what was going on and the first time I was told that the time frame was moved back. two hours went by I called again I was advised the tech was not coming...

Kimberly P
Staff
1.5 (62 reviews)
1.5 (1410 reviews)
Reviewer's quote

Thus, it is very saddening to see how the quality of your staff has decreased. There is a couple of employees that particularly seem to not enjoy their job at all to the point that it affects the way they service their customers because it seems like they just do not care about what they do. One...

Renee

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

Brandsmart Usa and Sears Pros and Cons

Pros
  • Sales staff
  • Price
  • Good prices
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Repair service department
  • Worst customer service i have ever had
  • Non existent customer service and returns dept
  • Poor customer service
  • Delivery experience
  • Customer service

Brandsmart Usa and Sears Most Positive Reviews

Top rated reviews
5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Brandsmart Usa and Sears Most Critical Reviews

Lowest rated reviews
1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Brandsmart Usa and Sears Latest Reviews

Recent published reviews
1

Hello am Mr Vicent from Tanzania i had a business with Ibrahim Jaman April 2019 my business with him was Camera Nikon...

Read all 214 reviews

I bought a washer and want to know if my washer that I bought has to locked when washing .
My model number is 11022242511

Read all 6185 reviews

Brandsmart Usa and Sears Products and Services

Most reviewed product and services
  • Brandsmart Usa Customer Care (24 reviews)
  • Brandsmart Usa Manager (21 reviews)
  • Brandsmart Usa Shipping Service (4 reviews)
  • Sears Repair (507 reviews)
  • Sears Delivery Service (478 reviews)
  • Sears Customer Care (462 reviews)