PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brandsmart Usa and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brandsmart Usa
Lowes

Brandsmart Usa and Lowes Overview

Total reviews
241
5546
Company responses
0
3
Issues resolved
1
56

Brandsmart Usa and Lowes Consumer Ratings

Rank
368 out of 1778 in Appliances and Electronics category
67 out of 321 in Supermarkets and Malls category
Customer service
313 in category
79 in category
Product or Service Quality
241 in category
72 in category
Price Affordability
253 in category
61 in category
Warranty
194 in category
45 in category

Brandsmart Usa and Lowes Rating Details

Customer service
1.2 (93 reviews)
1.4 (2069 reviews)
Reviewer's quote

...I called the corporate phone number spoke with a customer service person who told me to call back tomorrow and ask for the store manager. (Mr. Neil) but he would not speak to me until I spoke with Mr...

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...Now that is what I call customer service and not the lip service and passing the buck speech I received from Lowes. Rest assured I will never again purchase a big ticket item again from Lowes. Remember: Business goes where it is welcome but stays were it is wanted...

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Product or Service Quality
1.6 (74 reviews)
1.9 (1612 reviews)
Reviewer's quote

I bought and LG refrigerator on 2016 my refrigerator broke March 2020, I called the service and repair dept at Brandsmart it took them to send a repairman a week and just to come and check the refrigerator the repairman said it was a complete rebuild so it took over a week to get the parts this was...

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...If I knew it is impossible to get their service I would never have taken their protection plan..

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Price Affordability
2.5 (71 reviews)
2.6 (1523 reviews)
Reviewer's quote

...still under warranty and they are only willing to replace it for the cheapest 65in they can offer with out all the extras I had on the old or a third of the price I originally pay for mine. No manager has try to help me out and every time I talk to warrantech on the phone they are rude and just play me like a fool around. Worst...

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Purchased Samsung washer and dryer because of the price promised once 100. 00 rebate was received. Submitted rebate February 25, 2020...

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Warranty
1.7 (69 reviews)
2.1 (1343 reviews)
Reviewer's quote

...down to a issue I had with the dryer I purchased Im going through *** finding someone to help me and get me what I need even thought I'm under the 30-day warranty its bad business to know that they can schedule deliveries for items that are not in stock and having customers waiting all morning to inform them that nothing was ever coming even though i received a text saying the driving was 10 min away I hate writing bad reviews unless Im really inconvenienced...

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good afternoon I'm claiming a warranty on an air pistol and need a claim number for the lower store..

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Brandsmart Usa and Lowes Pros and Cons

Pros
  • Price
  • Good prices
  • Sales staff
  • Location
  • Product
  • Price
Cons
  • Repair service department
  • Worst customer service i have ever had
  • Non existent customer service and returns dept
  • Customer service
  • Customer service received
  • Service

Brandsmart Usa and Lowes Most Positive Reviews

Top rated reviews
5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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4.1

Very unprofessional. Only concerned about there commission not what customer wants. Also don't want to deal with you if...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Brandsmart Usa and Lowes Most Critical Reviews

Lowest rated reviews
1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

worst customer service, just bought a 40" tv, when taking out of the box with only slight pressure the screen shatter, v...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Brandsmart Usa and Lowes Latest Reviews

Recent published reviews
1

I bought a Samsung combo ovens for $3450, on June 4 I call because the screen does not work, they send a technician...

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3.8

I wanted to set up auto pay for my Lowes bills. No way to get there. Their options do not have that available. Can't...

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No votes

I am taking my business to another store
And telling my friends also. Word of mouth is the best PR in the world.

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3.6

Canton Ohio Store
Get employees who know what's going on. Had to special order a Husqvarna Mower model YTH24V48 and a Mul...

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Brandsmart Usa and Lowes Products and Services

Most reviewed product and services
  • Brandsmart Usa Customer Care (25 reviews)
  • Brandsmart Usa Manager (21 reviews)
  • Brandsmart Usa Shipping Service (4 reviews)
  • Lowes Customer Care (521 reviews)
  • Lowes Delivery Service (360 reviews)
  • Lowes Manager (304 reviews)