PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brandsmart Usa and Hhgregg as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brandsmart Usa
Hhgregg

Brandsmart Usa and Hhgregg Overview

Total reviews
214
1113
Company responses
0
0
Issues resolved
0
3

Hhgregg was first mentioned on PissedConsumer on Feb 16, 2008 and since then this brand received 1113 reviews. It is 899 reviews more than Brandsmart Usa received since Feb 19, 2008.

Brandsmart Usa and Hhgregg Consumer Ratings

Rank
323 out of 2620 in Appliances and Electronics category
280 out of 2620 in Appliances and Electronics category
Customer service
300 in category
263 in category
Product or Service Quality
253 in category
168 in category
Staff
233 in category
183 in category

According to consumer ratings and reviews, Hhgregg ranks 43 points higher in the Appliances and Electronics category than Brandsmart Usa. People gave Brandsmart Usa 1.1 stars for Customer service criterion in Appliances and Electronics category and it is 354 points higher than the worst rated brand in this category. At the same time, Hhgregg was rated 1.3 stars for Customer service criterion in this category and it is 391 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hhgregg has a higher rating than Brandsmart Usa. Regarding Staff criterion, consumers gave Brandsmart Usa 1.5 stars and it is 64% greater than other in category. Hhgregg however was rated 1.7 stars and it is 72% greater than other in category.

Brandsmart Usa and Hhgregg Rating Details

Customer service
1.1 (76 reviews)
1.3 (271 reviews)
Reviewer's quote

The salesman Daniel Gomes apparently was more concerned about selling a TV than providing good customer service. I tried calling the store and spoke to a manager by the name of Kevin and explained to him everything that happened. He said the best he could do was to sell me a cable at 50% off at the...

Daniel C

I called HHgreg customer service and they sent me out the paperwork to cancel and get a refund so i filled it out and sent it in and its been months and I'm still waiting for my refund. I've tried calling customer service but the phone numbers are either busy all the time or it hangs up after afew...

Ranada
Product or Service Quality
1.4 (64 reviews)
1.8 (225 reviews)
Reviewer's quote

...Takes weeks for service and month to replace. 1st washer lasted 14 mos...

Michael S

I went to the web site and filed a claim for a LG refrigerator (we bought last Jan with an extended warranty) I got a confirmation that a service person would be in 3 days, but they never showed up. I finally got a hold of the service person and he said he was wanting for the parts. That was 3...

Art T
Staff
1.5 (62 reviews)
1.7 (182 reviews)
Reviewer's quote

Thus, it is very saddening to see how the quality of your staff has decreased. There is a couple of employees that particularly seem to not enjoy their job at all to the point that it affects the way they service their customers because it seems like they just do not care about what they do. One...

Renee

My wife and O were set to be out of town and had to reschedule our trip twice because of the poor service and incompetence of the HH Gregg staff. It is now nine days later, and we still do not have a working refrigerator, nor are we sure that the order will actually arrive on Monday, as we were...

PissedConsumer954413

Brandsmart Usa and Hhgregg Pros and Cons

Pros
  • Sales staff
  • Price
  • Good prices
  • Nice salesman
  • Good product
  • Refrigerator
Cons
  • Repair service department
  • Worst customer service i have ever had
  • Non existent customer service and returns dept
  • Customer service
  • Do not care about problem
  • Warranty

Brandsmart Usa and Hhgregg Most Positive Reviews

Top rated reviews
5

I bought a TV and it is the best TV I have ever had. It is a Sony HDR TV and the colors {{Redacted}}

5

I complained for months about my service experience with my new refrigerator. I used regular and extended warranty...

Brandsmart Usa and Hhgregg Most Critical Reviews

Lowest rated reviews
1

I purchased a washer from BrandSmart in 11/13. The washer stopped working on 10/11, I called the warranty number (that...

1

I got this Sharp TV 60" it has never worked since I got it when I called hhgregg this grunt was so rude and then told...

Brandsmart Usa and Hhgregg Latest Reviews

Recent published reviews
1

Hello am Mr Vicent from Tanzania i had a business with Ibrahim Jaman April 2019 my business with him was Camera Nikon...

Read all 214 reviews
1

Bought a dishwasher and 5 year premium warranty. Have tried to get service on it. NO ONE answers. It is total BS that...

Read all 1113 reviews

Brandsmart Usa and Hhgregg Products and Services

Most reviewed product and services
  • Brandsmart Usa Customer Care (24 reviews)
  • Brandsmart Usa Manager (21 reviews)
  • Brandsmart Usa Shipping Service (4 reviews)
  • Hhgregg Manager (110 reviews)
  • Hhgregg Warranty (100 reviews)
  • Hhgregg Delivery Service (79 reviews)