PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brakes Plus and Sears Auto Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brakes Plus

Brakes Plus

Has Verified Representatives
2.0
Brakes Plus
Sears Auto Center

Brakes Plus and Sears Auto Center Overview

Total reviews
148
579
Company responses
22
0
Issues resolved
1
2

Brakes Plus and Sears Auto Center Consumer Ratings

Rank
163 out of 1717 in Service Centers and Repairs category
209 out of 1717 in Service Centers and Repairs category
Customer service
158 in category
216 in category
Product or Service Quality
156 in category
155 in category
Price Affordability
167 in category
150 in category
Value for money
162 in category
152 in category

Brakes Plus and Sears Auto Center Rating Details

Customer service
1.7 (39 reviews)
1.4 (255 reviews)
Reviewer's quote

...First the customer service is horrid, I mean never seen this bad for a service place. (Brad) should not be up front at all, no customer service skills at all. They tried to rip me off by going with the highest service without asking myself, lucky I told them not to before they started...

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...I wasnt feeling confident in the customer service I was receiving at the store so I wanted to reach out and involve as many people as possible to come to a resolution. I have video and pictures, as you should note from Tiffany, but the site wont upload them. Thank you..

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Product or Service Quality
1.6 (37 reviews)
1.6 (200 reviews)
Reviewer's quote

...Rich goes above and beyond to help you with parts and service :happy: :y:..

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...says "oh hi, I'm sorry here are your keys have a good day!" ARE YOU KIDDING ME! I HAVE BEEN WAITING FOR 1HR AND 45MIN FOR MY KEYS SO I COULD LEAVE AND ON A SERVICE THEIR COMPANY AND EMPLOYEES DID NOTHING ABOUT!! Fast forward to me driving off in my...

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Price Affordability
2 (34 reviews)
2.2 (199 reviews)
Reviewer's quote

I was told that the starter was bad and needed to be replaced along with gasket that I may want to replace they gave me a price to do the job of about $850 I think. Was mentioned to me that the labor would be $250/$260 if I supply the part they gave me a few location names that I can get the...

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I leased tires yesterday and they choose the tires figured they new what they were doing I get to my car when done and some tire I never heard of I’m paying 1100 for this in the end I wanted good tires and they charge me full price for synthetic oi..

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Value for money
1.8 (34 reviews)
1.9 (195 reviews)
Reviewer's quote

...My suggestion is to stay away from the Brakes Plus at 35th Ave & Union Hills unless you are interested in spending more money on faulty diagnoses!!!..

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...WORST SERVICE EVER! At this point I don’t think Sears will ever see another cent of my money..

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Brakes Plus and Sears Auto Center Pros and Cons

Pros
  • Fast service
  • Conveniet
  • That i was going to get new brakes at a fair price
  • Taking my car to one place only
  • Stay away
  • Pricing
Cons
  • High prices
  • Bad outcome
  • Unethical business practices
  • Bad customer service
  • Unprofessionalism
  • Waiting time

Brakes Plus and Sears Auto Center Most Positive Reviews

Top rated reviews
5

Brakes plus on havana and mississippi in aurora is definitely amazing.I took my car there expexting the worst...

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5

Purchased 4 new tires over the weekend. The service guys were very friendly and helpful; I really appreciated that!

Unf...

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5

I have taken 3 autos to BP CherryCreek Den.Co. I have always had a great experience, Rich , Aj. Makes the wait as short...

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5

Still have same problem - mechanic & service writer suggested i do the work over but i paid them 100.00 for 45 min

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Brakes Plus and Sears Auto Center Most Critical Reviews

Lowest rated reviews
1

went to Colorado tire for my 3K oil change and he gave me my usual look at ck list on it was that I needed a break...

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1

Sears auto tech make thier own rules for state inspection. This retard Tyler at sears auto in exton pa tried so hard to...

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1

They have my car for two days. First day they told me I have to make an appointment which I did, so they said it will...

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1

I had purchased a 3 year wheel alignment for my car when i purchased a tire and paid for both the service and shop fees...

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Brakes Plus and Sears Auto Center Latest Reviews

Recent published reviews
1

I had my truck towed to breaks plus 75th lower buckeye. My truck died on me at a Walmart, would turn in but wouldnt...

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4.3

I bought 4 tires last November and I payed around 800 dollars And I receive a discount of 75 dollars in credt card that...

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No votes

Asked about a part and was told we aren't a parts store go to a parts store the sign says full service ccx so we...

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No votes

Just to update from my previous review in March regarding the oil change on my Hyundai Elantra, come to find out now I...

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Brakes Plus and Sears Auto Center Products and Services

Most reviewed product and services
  • Brakes Plus Repair (28 reviews)
  • Brakes Plus Car Repair (10 reviews)
  • Brakes Plus Car Part Replacement (7 reviews)
  • Sears Auto Center Oil Change (113 reviews)
  • Sears Auto Center Customer Care (53 reviews)
  • Sears Auto Center Car Repair (46 reviews)