PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brakes Plus and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brakes Plus
Pep Boys

Brakes Plus and Pep Boys Overview

Total reviews 148 1409
Company responses 22 0
Issues resolved 1 5

Brakes Plus and Pep Boys Consumer Ratings

Rank
166 out of 1745 in Service Centers and Repairs category
209 out of 1745 in Service Centers and Repairs category
Customer service
159 in category
197 in category
Product or Service Quality
155 in category
160 in category
Value for money
163 in category
161 in category
Price Affordability
168 in category
214 in category

Brakes Plus and Pep Boys Rating Details

Customer service
1.7 (39 reviews)
1.5 (327 reviews)
Reviewer's quote

...First the customer service is horrid, I mean never seen this bad for a service place. (Brad) should not be up front at all, no customer service skills at all. They tried to rip me off by going with the highest service without asking myself, lucky I told them not to before they started...

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...August 12, 2020 I received an email telling me my rebate has been rejected as "All required products were not purchased" even though I was assured by their customer service that the number on the canopy box was good for the rebate. This is a total scam and I will be reporting it to the Consumer Fraud Division of...

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Product or Service Quality
1.6 (37 reviews)
1.6 (278 reviews)
Reviewer's quote

...Rich goes above and beyond to help you with parts and service :happy: :y:..

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...(9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my inspection done. They try to sell me 4 new tires and rear axle brake service for almost $700. 00 in order to get my inspection sticker...

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Value for money
1.8 (34 reviews)
1.8 (288 reviews)
Reviewer's quote

... being the starter when that possibly never was the problem? I was told they didnt charge me any labor in which they should have? What why? If anyone lost any money it was me I bought the parts under Breaks plus directions telling me what was wrong with my truck! I would never ever advise anyone to go to any breaks plus, when they mess up they are so quick to blame you. What happen was when they replaced my starter they must have done something period ! They know what they did, if I brought it to them that way then why why why have me replace something that was never the problem they did this to my car and even the dealer suspected they did it !! This is so sad what they did to me leaving me with a $2300 bill not including the tow, the time I had to call off work and had to pay for a rental car ! I cant not believe they would do something like this and not take responsibility. I was told to contact an attorney because what happen was not right....

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Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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Price Affordability
2 (34 reviews)
1.9 (272 reviews)
Reviewer's quote

...He then went back to the manager (as I was told) and he came with a 900 dollars price since it was Veterans Day and wanted to do the job right now. I told him I had to think about it and would let him know, he followed me to the door like he was going to lock it. I left knowing I would never return...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Brakes Plus and Pep Boys Pros and Cons

Pros
  • Fast service
  • Conveniet
  • That i was going to get new brakes at a fair price
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • High prices
  • Bad outcome
  • Unethical business practices
  • Customer service
  • Poor service provided
  • Poor service

Brakes Plus and Pep Boys Most Positive Reviews

Top rated reviews
5

Brakes plus on havana and mississippi in aurora is definitely amazing.I took my car there expexting the worst...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

I have taken 3 autos to BP CherryCreek Den.Co. I have always had a great experience, Rich , Aj. Makes the wait as short...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Brakes Plus and Pep Boys Most Critical Reviews

Lowest rated reviews
1

went to Colorado tire for my 3K oil change and he gave me my usual look at ck list on it was that I needed a break...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

They have my car for two days. First day they told me I have to make an appointment which I did, so they said it will...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Brakes Plus and Pep Boys Latest Reviews

Recent published reviews
1

I had my truck towed to breaks plus 75th lower buckeye. My truck died on me at a Walmart, would turn in but wouldnt...

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2

PEP BOYS store in Sunrise Highway, Baldwin, NY. (9-27-20) I took my 2016 Ford Fusion (dealer serviced) just to get my...

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No votes

Asked about a part and was told we aren't a parts store go to a parts store the sign says full service ccx so we...

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1

Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of...

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Brakes Plus and Pep Boys Products and Services

Most reviewed product and services
  • Brakes Plus Repair (29 reviews)
  • Brakes Plus Car Repair (10 reviews)
  • Brakes Plus Customer Care (7 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (74 reviews)
  • Pep Boys Rebate (59 reviews)