PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Brakes Plus and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Brakes Plus
Firestone Complete Auto Care

Brakes Plus and Firestone Complete Auto Care Overview

Total reviews 148 792
Company responses 22 0
Issues resolved 1 10

Brakes Plus and Firestone Complete Auto Care Consumer Ratings

Rank
165 out of 1743 in Service Centers and Repairs category
230 out of 1743 in Service Centers and Repairs category
Customer service
159 in category
171 in category
Product or Service Quality
154 in category
156 in category
Value for money
163 in category
202 in category
Price Affordability
168 in category
248 in category

Brakes Plus and Firestone Complete Auto Care Rating Details

Customer service
1.7 (39 reviews)
1.6 (309 reviews)
Reviewer's quote

...First the customer service is horrid, I mean never seen this bad for a service place. (Brad) should not be up front at all, no customer service skills at all. They tried to rip me off by going with the highest service without asking myself, lucky I told them not to before they started...

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...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..

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Product or Service Quality
1.6 (37 reviews)
1.6 (264 reviews)
Reviewer's quote

...Rich goes above and beyond to help you with parts and service :happy: :y:..

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...I also said, the “Service Engine Light” is on. I think it was the sensor that controls the headlights power when the sun goes down. It wasn’t working...

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Value for money
1.8 (34 reviews)
1.5 (257 reviews)
Reviewer's quote

... being the starter when that possibly never was the problem? I was told they didnt charge me any labor in which they should have? What why? If anyone lost any money it was me I bought the parts under Breaks plus directions telling me what was wrong with my truck! I would never ever advise anyone to go to any breaks plus, when they mess up they are so quick to blame you. What happen was when they replaced my starter they must have done something period ! They know what they did, if I brought it to them that way then why why why have me replace something that was never the problem they did this to my car and even the dealer suspected they did it !! This is so sad what they did to me leaving me with a $2300 bill not including the tow, the time I had to call off work and had to pay for a rental car ! I cant not believe they would do something like this and not take responsibility. I was told to contact an attorney because what happen was not right....

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I read every bodies review for firestone, seems like we all got taken by the mechanics and lost a lot of money in the process..

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Price Affordability
2 (34 reviews)
1.7 (252 reviews)
Reviewer's quote

...He then went back to the manager (as I was told) and he came with a 900 dollars price since it was Veterans Day and wanted to do the job right now. I told him I had to think about it and would let him know, he followed me to the door like he was going to lock it. I left knowing I would never return...

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I am a very understanding person so I was thinking they may be upset about the price or it is taking too long. I am going to be fine because I have had dealings with this group before and the work has been good. A few times I had to turn back around because something was loose, but it was caught...

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Brakes Plus and Firestone Complete Auto Care Pros and Cons

Pros
  • Fast service
  • Conveniet
  • That i was going to get new brakes at a fair price
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • High prices
  • Bad outcome
  • Unethical business practices
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge

Brakes Plus and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Brakes plus on havana and mississippi in aurora is definitely amazing.I took my car there expexting the worst...

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I have taken 3 autos to BP CherryCreek Den.Co. I have always had a great experience, Rich , Aj. Makes the wait as short...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Brakes Plus and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

went to Colorado tire for my 3K oil change and he gave me my usual look at ck list on it was that I needed a break...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

They have my car for two days. First day they told me I have to make an appointment which I did, so they said it will...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Brakes Plus and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1

I had my truck towed to breaks plus 75th lower buckeye. My truck died on me at a Walmart, would turn in but wouldnt...

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1

Store 015679
Invoice 176077
I paid $1303. on this invoice over $800. of that is for a quoted
ac repair. The ac was supposed...

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No votes

Asked about a part and was told we aren't a parts store go to a parts store the sign says full service ccx so we...

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2.5

You may have good experiences at first, but they'll fade away and become inconsistent. The company's values do not...

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Brakes Plus and Firestone Complete Auto Care Products and Services

Most reviewed product and services
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  • Firestone Complete Auto Care Customer Care (71 reviews)