PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boxycharm and Ulta as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boxycharm
Ulta

Boxycharm and Ulta Overview

Total reviews
1526
850
Company responses
0
0
Issues resolved
13
6

Boxycharm and Ulta Consumer Ratings

Rank
128 out of 901 in Cosmetics and Personal Care category
168 out of 901 in Cosmetics and Personal Care category
Customer service
146 in category
145 in category
Reliability
103 in category
125 in category
Price Affordability
85 in category
114 in category
Value for money
64 in category
139 in category

Boxycharm and Ulta Rating Details

Customer service
1.4 (496 reviews)
1.4 (316 reviews)
Reviewer's quote

...I have sent over 11 e-mails to customer service...

Read full review

...The worst customer service ever. I better get my claims filed ASAP , because Im not going away..

Read full review
Reliability
1.7 (452 reviews)
1.6 (188 reviews)
Reviewer's quote

My membership is $ 25.00 dollars with the fee paid $ 26.75 and I was charged to my visa card that ends 6891 the amount of $ 53.49 so I was charged twice in a single month

Read full review

I submitted an online order over $35.00 which was supposed to be free shipping. I was charged! I also ordered an item that was supposed to entitle me to a free gift. Was not listed on my order shipping info. I tried to send email impossible!!!!!

Read full review
Price Affordability
2.9 (451 reviews)
2.3 (259 reviews)
Reviewer's quote

When I was subscribing online I was doing the prepaid method of $25 monthly but once I went ahead to pay I ended up with the full price of $297! NO PHONE NUMBER and Im screwed of $300 because they wont answer. I even switched my subscription to be taken out monthly and still havent received my...

Read full review

...00 to have my makeup done, which was fine & I knew the price. I asked if a stylist could just "fluff up" my hair a bit. I was willing to pay some for that...

Read full review
Value for money
2.9 (447 reviews)
1.9 (206 reviews)
Reviewer's quote

Ive been charged twice & still havent received one box!! I want to cancel my services since this company is going to charge me for something i havent even received!! I was really excited about this company but now Im very disappointed & dont want to continue if I dont get my money back..

Read full review

I felt very disrespected I spend a lot of money there and this is the only location that sells Mac makeup the next one is a few towns over but it looks like I will be making the drive there because I will never spend a dollar there again and Im still contemplating if I should switch to sephora or...

Read full review

Boxycharm and Ulta Pros and Cons

Pros
  • Love the products
  • Products
  • When i receive the actual product
  • Points program
  • In-store shopping
  • Products
Cons
  • Customer service
  • No working phone number
  • Impossible to contact a live person
  • Customer service
  • Ordering online
  • Rude customer service

Boxycharm and Ulta Most Positive Reviews

Top rated reviews
5

I have been receiving Boxy Charm for 4 months at the suggestion of a CVS Employee who I discuss makeup and beauty...

Read full review
5

What has pushed me to write this is an incident that happened maybe 3 weeks ago.
A customer came in and wandered...

Read full review
5

I had Ipsy before BoxyCharm and just wasn’t getting the quality and make up that worked for me like I used to. I...

Read full review
5

The in store customer service could be a little better...so i said forget it and started to shop online...their...

Read full review

Boxycharm and Ulta Most Critical Reviews

Lowest rated reviews
1

I have been subscribed to Boxycharm since October 2015, and never had any issues. This month I went to track my box and...

Read full review
1

my granddaughter worked for you and was very mistreated while working for you. she was bullied and all the girls would...

Read full review
1

I have cancelled and cancelled my account and they keep charging me over and over. I will never order from them again....

Read full review
1

Bought over $500. of hair/beauty products @ Fashion Island store (Orange County, CA.), the sales girl was very rude and...

Read full review

Boxycharm and Ulta Latest Reviews

Recent published reviews
No votes

Charged twice for the month of June

Read full review
1.8

I submitted an online order over $35.00 which was supposed to be free shipping. I was charged! I also ordered an item...

Read full review
2.2

My membership is $ 25.00 dollars with the fee paid $ 26.75 and I was charged to my visa card that ends 6891 the amount...

Read full review
1.4

I had done an online order and the gifts that i was supposed to get with the order werent at the store so they had me...

Read full review

Boxycharm and Ulta Products and Services

Most reviewed product and services
  • Boxycharm Shipping Service (353 reviews)
  • Boxycharm Subscription (296 reviews)
  • Boxycharm Customer Care (123 reviews)
  • Ulta Customer Care (97 reviews)
  • Ulta Manager (54 reviews)
  • Ulta Makeup (37 reviews)