PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Boxycharm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Boxycharm

Sephora and Boxycharm Overview

Total reviews 172 2424
Company responses 0 0
Issues resolved 0 16

Sephora and Boxycharm Consumer Ratings

Rank
152 out of 933 in Cosmetics and Personal Care category
123 out of 933 in Cosmetics and Personal Care category
Customer service
138 in category
137 in category
Website
94 in category
113 in category
Diversity of Products or Services
88 in category
109 in category
Product or Service Quality
92 in category
84 in category

Sephora and Boxycharm Rating Details

Customer service
1.4 (91 reviews)
1.4 (763 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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...find online, & have not received any response or help at all! None of the phone numbers listed even work so I can talk to a customer service agent with boxy charm! This is such a huge disappointment and has been since the very beginning, when I originally joined just to collect decent nice things for my fellow hospital and nurses that are frontline during this...

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Website
2.3 (76 reviews)
2.2 (690 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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...Also find it wrong that I had to google their email address as its not located on there website. But on a happy note, thats how I found this great website! I am not going to attach any pictures or documentation YET. I am choosing to wait to see how BoxyCharm handles everything first...

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Diversity of Products or Services
2.7 (70 reviews)
2.4 (667 reviews)
Reviewer's quote

I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even have a point system that is not readily available to use? I will also post this to consumer affairs comments along...

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...Plus many of my previous boxes come with damaged products and liquid items half opened and spilled..

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Product or Service Quality
2.3 (70 reviews)
2.4 (684 reviews)
Reviewer's quote

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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I have a lost box and boxycharm doesnt have customer service..

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Sephora and Boxycharm Pros and Cons

Pros
  • Variety of products
  • Range of products
  • I cant think of one thing
  • Full size products
  • When i receive the actual product
  • Love the products
Cons
  • Poor customer service
  • Service
  • False advertising
  • Customer service
  • No working phone number
  • Impossible to contact a live person

Sephora and Boxycharm Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

I have been receiving Boxy Charm for 4 months at the suggestion of a CVS Employee who I discuss makeup and beauty...

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4.9

I love my Sephora in Minot! They're great!!

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5

I had Ipsy before BoxyCharm and just wasn’t getting the quality and make up that worked for me like I used to. I...

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Sephora and Boxycharm Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

I have been subscribed to Boxycharm since October 2015, and never had any issues. This month I went to track my box and...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

I have cancelled and cancelled my account and they keep charging me over and over. I will never order from them again....

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Sephora and Boxycharm Latest Reviews

Recent published reviews
1.8

Yes, this incident did take place quite some time ago, yet at the same time. What this employee said to another employee...

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No votes

I did not receive my October box. I always get it in the beginning of the month. I want to cancel my membership

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No votes

The sales person was so rude to me

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2

I paid for my boxy charm boxes and I never received them fed ex delivered them to wrong address I have been waiting for...

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Sephora and Boxycharm Products and Services

Most reviewed product and services
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)
  • Sephora Manager (8 reviews)
  • Boxycharm Subscription (379 reviews)
  • Boxycharm Shipping Service (363 reviews)
  • Boxycharm Boxyluxe Subscription (45 reviews)