PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sephora and Boxycharm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sephora
Boxycharm

Sephora and Boxycharm Overview

Total reviews
171
1707
Company responses
0
0
Issues resolved
0
13

Sephora and Boxycharm Consumer Ratings

Rank
146 out of 896 in Cosmetics and Personal Care category
130 out of 896 in Cosmetics and Personal Care category
Customer service
144 in category
151 in category
Website
106 in category
127 in category
Diversity of Products or Services
97 in category
122 in category
Product or Service Quality
95 in category
87 in category

Sephora and Boxycharm Rating Details

Customer service
1.4 (90 reviews)
1.4 (544 reviews)
Reviewer's quote

...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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...Was still fine but now its been well over the 15 day limit, still no tracking numbers, and customer service is nonexistent. Theres no one to call and emailing is a JOKE..

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Website
2.3 (75 reviews)
2.1 (476 reviews)
Reviewer's quote

Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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... an item to be delivered that was ordered over a month ago! Plus their sales are BS! They don't have a posted start time, you just have to sit and watch their website for hours! When their sale finally does go live, it's Only available to VIP members for the first 24 hours! So by the time it opens to everyone else, only crap is left available. Even if you are a VIP member, your chances of being able to get anything good are slim. I signed up to be a VIP member to get the early access...

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Diversity of Products or Services
2.7 (69 reviews)
2.4 (469 reviews)
Reviewer's quote

I feel that perhaps maybe its your own employees that grab all the good stuff because as an outside buying customer, the products I always want to try out are always out. So why even have a point system that is not readily available to use? I will also post this to consumer affairs comments along...

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I subscribe boxi luxe and only 6 products came to me and without a gift they offered me..

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Product or Service Quality
2.3 (69 reviews)
2.4 (470 reviews)
Reviewer's quote

...Oh and FYI, I mailed it back the day after I received it and the product was unopened!..

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...Your customer service sucks. One email says ok canceled and then another email says sorry for the miscommunication for nothing resolved...

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Sephora and Boxycharm Pros and Cons

Pros
  • Variety of products
  • I cant think of one thing
  • Range of products
  • Full size products
  • Love the products
  • When i receive the actual product
Cons
  • Poor customer service
  • Service
  • False advertising
  • Customer service
  • No working phone number
  • Impossible to contact a live person

Sephora and Boxycharm Most Positive Reviews

Top rated reviews
5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

I have been receiving Boxy Charm for 4 months at the suggestion of a CVS Employee who I discuss makeup and beauty...

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4.9

I love my Sephora in Minot! They're great!!

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5

I had Ipsy before BoxyCharm and just wasn’t getting the quality and make up that worked for me like I used to. I...

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Sephora and Boxycharm Most Critical Reviews

Lowest rated reviews
1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

I have been subscribed to Boxycharm since October 2015, and never had any issues. This month I went to track my box and...

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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1

I have cancelled and cancelled my account and they keep charging me over and over. I will never order from them again....

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Sephora and Boxycharm Latest Reviews

Recent published reviews
No votes

I was a victim of discrimination at the Sephora in Richmond Virginia at 1408 North Parham Road.It is the Sephora inside...

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No votes

I have not received my box for June

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1.8

I payed 240 on this reload able sephora card brand new from 7 11 station near home (82 nd drive Clackamas) and only to...

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No votes

I need to have another box sent out to new address or please just Reimbursed me my cousin havent received my Boxee...

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Sephora and Boxycharm Products and Services

Most reviewed product and services
  • Sephora Customer Care (33 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)
  • Boxycharm Shipping Service (362 reviews)
  • Boxycharm Subscription (307 reviews)
  • Boxycharm Customer Care (131 reviews)