PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boxycharm and Sephora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boxycharm
Sephora

Boxycharm and Sephora Overview

Total reviews 2698 176
Company responses 0 0
Issues resolved 17 0

Boxycharm and Sephora Consumer Ratings

Rank
126 out of 947 in Cosmetics and Personal Care category
155 out of 947 in Cosmetics and Personal Care category
Customer service
151 in category
157 in category
Reliability
98 in category
102 in category
Price Affordability
88 in category
120 in category
Website
124 in category
113 in category

Boxycharm and Sephora Rating Details

Customer service
1.5 (849 reviews)
1.4 (92 reviews)
Reviewer's quote

...pathetic customer service..

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...Trying to teach customer service but given nothing but run around for two days now this is highly frustrating..

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Reliability
1.9 (777 reviews)
1.8 (67 reviews)
Reviewer's quote

it said it was delivered the 14th and still nothing.

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I visited the Sephora store at Pacific City in Huntington Beach on 10/21/2020 at 11:15 AM to make a return and was told I am not allowed into their store without a mask. The staff was accommodating but that does not make up for the fact that Sephora's "store policy" is in violation of federal and...

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Price Affordability
2.9 (771 reviews)
2.4 (62 reviews)
Reviewer's quote

When I was subscribing online I was doing the prepaid method of $25 monthly but once I went ahead to pay I ended up with the full price of $297! NO PHONE NUMBER and Im screwed of $300 because they wont answer. I even switched my subscription to be taken out monthly and still havent received my...

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Yes, this incident did take place quite some time ago, yet at the same time. What this employee said to another employee while I was IN THE STORE AND COULD HEAR EVERYTHING THE PERSON SAID THAT WORKS THERE YOU NEVER DO...here is what this person said to the other person working there when I was...

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Website
2.2 (766 reviews)
2.3 (77 reviews)
Reviewer's quote

...Dont forget getting in touch with someone that made it harder and harder in the past probably eight months to be able to get any kind of customer service representative response or even to be able to navigate how to find contacting customer service on the website..

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Even though they are shown as in stock, and even still on the website today, my package mysteriously is missing all the samples and or promos. I've contacted Sephora about this issue every time it happens (and it's often, every single order I've ever placed has been incomplete. ) I receive the same...

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Boxycharm and Sephora Pros and Cons

Pros
  • Full size products
  • Love the products
  • When i receive the actual product
  • Variety of products
  • Range of products
  • I cant think of one thing
Cons
  • Customer service
  • Impossible to contact a live person
  • No working phone number
  • Poor customer service
  • Service
  • False advertising

Boxycharm and Sephora Most Positive Reviews

Top rated reviews
5

I have been receiving Boxy Charm for 4 months at the suggestion of a CVS Employee who I discuss makeup and beauty...

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5

I hv used sephora almost 5/6yrs.its very good except eyes products. But really eye products also good but now its...

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5

I had Ipsy before BoxyCharm and just wasn’t getting the quality and make up that worked for me like I used to. I...

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4.9

I love my Sephora in Minot! They're great!!

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Boxycharm and Sephora Most Critical Reviews

Lowest rated reviews
1

I have been subscribed to Boxycharm since October 2015, and never had any issues. This month I went to track my box and...

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1

I placed an order back in August which included an one year Cosmopolitan magazine subscription. I have never received...

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1

I have cancelled and cancelled my account and they keep charging me over and over. I will never order from them again....

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1

Sephora, Great World City, Singapore.
I am very very disappointed with your staff who served my fiance and I on Sunday...

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Boxycharm and Sephora Latest Reviews

Recent published reviews
No votes

I purchased add ons I never received

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1

Purchased an E-Gift Card worth $200 last November 11, 2020 - Order #CNDUB9XGCR. There was an error but my bank account...

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5

it said it was delivered the 14th and still nothing.

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1

Purchased an E-Gift Card
worth $200 last November 11, 2020 - order #CNDUB9XGCR. There was an error but my bank account ha...

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Boxycharm and Sephora Products and Services

Most reviewed product and services
  • Boxycharm Subscription (406 reviews)
  • Boxycharm Shipping Service (379 reviews)
  • Boxycharm Boxyluxe Subscription (51 reviews)
  • Sephora Shipping Service (13 reviews)
  • Sephora Sales Representative (8 reviews)
  • Sephora Manager (8 reviews)