PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Boxycharm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Boxycharm

Ipsy and Boxycharm Overview

Total reviews
343
711
Company responses
0
0
Issues resolved
4
6

Boxycharm was first mentioned on PissedConsumer on Jan 22, 2014 and since then this brand received 711 reviews. It is 368 reviews more than Ipsy received since Apr 16, 2015. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Ipsy customer support team and Boxycharm customer service.

Ipsy and Boxycharm Consumer Ratings

Rank
128 out of 1160 in Cosmetics and Personal Care category
129 out of 1160 in Cosmetics and Personal Care category
Customer service
123 in category
No votes
Exchange, Refund and Cancellation Policy
117 in category
No votes
Price Affordability
106 in category
No votes

According to consumer ratings and reviews, Ipsy ranks 1 points higher in the Cosmetics and Personal Care category than Boxycharm. People gave Ipsy 1.5 stars for Customer service criterion in Cosmetics and Personal Care category and it is 309 points higher than the worst rated brand in this category. Regarding Price Affordability criterion, consumers gave Ipsy 2.4 stars and it is 75% greater than other in category.

Ipsy and Boxycharm Rating Details

Customer service
1.5 (105 reviews)
No votes
Reviewer's quote

...No customer service number to speak to anyone ..

ginamarie

...They do not have a working customer service phone number, and often do not reply to emails, or do so over 5 days later..

Loretta B
Exchange, Refund and Cancellation Policy
1.4 (103 reviews)
No votes
Reviewer's quote

Want to unsubscribe and refund products are broke an no longer an ipsy. Very dissatisfied..

PissedConsumer1759215

I want a refund because I ordered my box and never received it and you guys sent me a replacement and I didnt receive that either so I want a refund..

Marquez
Price Affordability
2.4 (102 reviews)
No votes
Reviewer's quote

...You have gone up on price and products are not worth it..

Barbie

When I was subscribing online I was doing the prepaid method of $25 monthly but once I went ahead to pay I ended up with the full price of $297! NO PHONE NUMBER and Im screwed of $300 because they wont answer. I even switched my subscription to be taken out monthly and still havent received my...

Damani

Ipsy and Boxycharm Pros and Cons

Pros
  • Product and variety ok
  • Arrives regularly
  • Love all the bags - affordable products
  • When i receive the actual product
  • Love the products
  • Products
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Customer service
  • There is no working phone number
  • No working phone number

Ipsy and Boxycharm Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

5

I have been receiving Boxy Charm for 4 months at the suggestion of a CVS Employee who I discuss makeup and beauty...

Ipsy and Boxycharm Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

1

I have been subscribed to Boxycharm since October 2015, and never had any issues. This month I went to track my box and...

Ipsy and Boxycharm Latest Reviews

Recent published reviews

i need to cancel my account

Read all 343 reviews
1

IM STLL WAITING FOR DEC 2019 AND MY JAN 2020 BOX, ALLS I DO IS GET SOME BS EMAIL AND SOMETIMES NOT AT ALL. IM DISGUSTED...

Read all 711 reviews

Ipsy and Boxycharm Products and Services

Most reviewed product and services
  • Ipsy Subscription (65 reviews)
  • Ipsy Customer Care (30 reviews)
  • Ipsy Account (28 reviews)
  • Boxycharm Shipping Service (194 reviews)
  • Boxycharm Subscription (144 reviews)
  • Boxycharm Customer Care (72 reviews)