PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipsy and Boxycharm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipsy
Boxycharm

Ipsy and Boxycharm Overview

Total reviews 917 2712
Company responses 0 0
Issues resolved 8 17

Ipsy and Boxycharm Consumer Ratings

Rank
164 out of 947 in Cosmetics and Personal Care category
127 out of 947 in Cosmetics and Personal Care category
Exchange, Refund and Cancellation Policy
150 in category
115 in category
Value for money
94 in category
72 in category
Customer service
167 in category
158 in category
Price Affordability
113 in category
91 in category

Ipsy and Boxycharm Rating Details

Exchange, Refund and Cancellation Policy
1.4 (279 reviews)
1.7 (732 reviews)
Reviewer's quote

My name is Ashley Martinez I never received my September or October bag and was charged I would like that refund into my account please cuz I never received it and it can show you guys that it got returned to Sender on the mail so please contact me back at Macie. martinez30@***. com..

Read full review

...I want a refund or another package thats not damaged..

Read full review
Value for money
2.4 (271 reviews)
2.8 (765 reviews)
Reviewer's quote

...I havent even gotten my money back or received my Ipsy bag, since I was charged for it. Theres no number to call and talk to someone about it. Im very upset about it and want answers..

Read full review

Great VALUE FOR MONEY compared to buying from Sephora or Saks, etc, but they dont give a DAMN about what you LIKE or WANT, they just put expensive *** in there to mezmerize stupid people and distract them enough so they dont See theyre being ripped off horribly and cancel their subscriptions. I...

Read full review
Customer service
1.4 (267 reviews)
1.5 (852 reviews)
Reviewer's quote

...This company is horrible for customer service, is in there is NO CUSTOMER SERVICE..

Read full review

...pathetic customer service..

Read full review
Price Affordability
2.6 (264 reviews)
2.9 (774 reviews)
Reviewer's quote

...So I get charged a full month before I'm supposed to be charged the subscription price. This is just too much. Ipsy is such a shady, scammy company...

Read full review

When I was subscribing online I was doing the prepaid method of $25 monthly but once I went ahead to pay I ended up with the full price of $297! NO PHONE NUMBER and Im screwed of $300 because they wont answer. I even switched my subscription to be taken out monthly and still havent received my...

Read full review

Ipsy and Boxycharm Pros and Cons

Pros
  • Product and variety ok
  • Good product but hard to reach
  • Good products
  • Full size products
  • Love the products
  • When i receive the actual product
Cons
  • Cannot talk to anyone
  • Not being able to contact ipsy
  • Product never arrived
  • Customer service
  • Impossible to contact a live person
  • No working phone number

Ipsy and Boxycharm Most Positive Reviews

Top rated reviews
5

I received lip stick in my bag and it doesn’t work- I would like a replacement.

Read full review
5

I have been receiving Boxy Charm for 4 months at the suggestion of a CVS Employee who I discuss makeup and beauty...

Read full review
5

Anything more stopped sending ipsy.
Makeup September only it's that orders for . Y'all sent October one . If
Rebirsum mone...

Read full review
5

I had Ipsy before BoxyCharm and just wasn’t getting the quality and make up that worked for me like I used to. I...

Read full review

Ipsy and Boxycharm Most Critical Reviews

Lowest rated reviews
1

As someone who grew up a tomboy and who spends a large percentage of my time working in the forest, my make-up familiari...

Read full review
1

I have been subscribed to Boxycharm since October 2015, and never had any issues. This month I went to track my box and...

Read full review
1

I AM SO SICK OF COMPANIES THAT YOU CAN'T GET TO A LIVE PERSON, NOR CAN YOU EMAIL THEM. WHAT'S UP WITH THAT? THIS IS...

Read full review
1

I have cancelled and cancelled my account and they keep charging me over and over. I will never order from them again....

Read full review

Ipsy and Boxycharm Latest Reviews

Recent published reviews
No votes

She will not be available for a projected 5 years to receive the products and the answers to my previous questions are...

Read full review
No votes

I did not subscribe this transaction and would like my money back please

Read full review
No votes

I recently added my grand-daughter to my Ispy account she has a different shipping address than mine, Billing will be...

Read full review
No votes

Ive been checking the mail everyday and nothing still there is 3 more days to this month

Read full review

Ipsy and Boxycharm Products and Services

Most reviewed product and services
  • Ipsy Subscription (162 reviews)
  • Ipsy Shipping Service (71 reviews)
  • Boxycharm Subscription (407 reviews)
  • Boxycharm Shipping Service (381 reviews)
  • Boxycharm Boxyluxe Subscription (51 reviews)