PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NordicTrack and Bowflex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NordicTrack
Bowflex

NordicTrack and Bowflex Overview

Total reviews 487 42
Company responses 0 0
Issues resolved 6 0

NordicTrack and Bowflex Consumer Ratings

Rank
56 out of 251 in Sport Equipment and Accessories category
62 out of 251 in Sport Equipment and Accessories category
Customer service
47 in category
44 in category
Website
43 in category
53 in category
Exchange, Refund and Cancellation Policy
40 in category
44 in category
Product or Service Quality
39 in category
47 in category

NordicTrack and Bowflex Rating Details

Customer service
1.1 (211 reviews)
1.1 (22 reviews)
Reviewer's quote

After 25 days of use, the Treadmill belt stopped working and I could not get hold of anyone on customer service to assist me with the issue, it was long wait time over the phone until finally on Monday, after over one hour of being on hold on the phone with customer service, they told me that the...

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...Calling Customer Service wait time is very very long. Sometimes after wait phone is disconnected. Unable to reach customer service...

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Website
1.9 (161 reviews)
1.5 (18 reviews)
Reviewer's quote

...They're website says they close at 6pm MST. I now see all these reviews I wish I would've seen before placing the order! I completely understand the delays due to Covid and have been more than patient but for them not to take care of a MISSING PACKAGE is unacceptable!..

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The bike was obviously not in stock when sold to me and not an ounce of customer service to explain this bait and switch or update order status on your website. Ive had enough. I believe you are intentionally using the pandemic to take advantage of consumers by taking their money, not shipping...

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Exchange, Refund and Cancellation Policy
1.2 (155 reviews)
1.1 (15 reviews)
Reviewer's quote

...Cant reach anyone to come pick this up and refund my money. Very disappointed in this company and their customer service..

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...They went on and on how got free shipping and full refund if didn’t like it. The machine broke within first 2 weeks they acted shocked that it wasn’t working properly. We decided wanted return it and they hit us with we have pay to ship it...

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Product or Service Quality
1.4 (150 reviews)
1.1 (19 reviews)
Reviewer's quote

I informed me that she was quite disgusted with the lack of support from customer service and she patched me through to someone that she believed could help. She even stayed on the line with me until I was connected. Once I was connected I explained the situation and I was told it's most likely the...

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am disgusted and disappointed in Bowflex!!! I have emailed your customer service 3 times due to never receiving my product. I cannot believe you treat your customers like this and to top it off you stole from me because my product was never delivered! Contact me ASAP 916-521-7233 damon....

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NordicTrack and Bowflex Pros and Cons

Pros
  • Easy ordering
  • Originally it worked great and we had no complaints
  • Life before buying this treadmill
  • Aesthetically pleasing
  • Like their equipment
  • Hopeful about machine
Cons
  • Customer service
  • Icon poor customer service
  • Customer service response time
  • Machine does not work
  • Highly dislike their customer service
  • Shady

NordicTrack and Bowflex Most Positive Reviews

Top rated reviews
4.9

Very responsive company. Responded to all my questions which resulted in me making a purchase! Also, NordicTrack gives...

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3.4

No one ever answers the phone anyway. So why the f#*k call.great products. Worst service ever

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4

a few days back I have read NordicTrack C 1650 review at...

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3.1

I purchased a Max Trainer 8 on 11.26.18 and purchased a 3 yr service plan, 100756-PS3. I have tried about a dozen times...

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NordicTrack and Bowflex Most Critical Reviews

Lowest rated reviews
1

Nordictrack treadmill company promising free delivery. What they do not tell you is that they can only deliver on...

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1

Do not buy anything from Bowflex if you want to return it it is going to cost you an arm and a leg to return it back to...

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1

Here is the letter/email I sent to Nordic Track

Dear Nordic Track / ICON Health and Fitness

I thought I would give you...

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1

Boflex Free shipping bull. I go to buy the 4.1 ajustable bench its the same as the 3.1 but cost 75 bucks more , just as...

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NordicTrack and Bowflex Latest Reviews

Recent published reviews
1

I purchased the Treadmill on 10/July/2020, and I was told it will take up to 14 days to deliver since it was delivering...

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No votes

Unable to reach customer serviceno

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No votes

Spent $3500 on the commercial X22i treadmill for my wife for her birthday. Sent with the wrong parts and the belt...

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1.3

I bought a Tread Climber, since I bought it, has not been working properly. Calling Customer Service wait time is very v...

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NordicTrack and Bowflex Products and Services

Most reviewed product and services
  • Nordictrack Treadmill (124 reviews)
  • Nordictrack Customer Care (42 reviews)
  • Nordictrack Elliptical (37 reviews)
  • Bowflex M7 Treadmill (2 reviews)
  • Bowflex Treadmill (2 reviews)