PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Botach Tactical and Opticsplanet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Botach Tactical
Opticsplanet

Botach Tactical and Opticsplanet Overview

Total reviews
329
138
Company responses
0
53
Issues resolved
1
3

Botach Tactical and Opticsplanet Consumer Ratings

Rank
43 out of 159 in Weapons category
15 out of 174 in Hunting, Fishing and Camping category
Customer service
26 in category
23 in category
Exchange, Refund and Cancellation Policy
29 in category
18 in category
Website
35 in category
13 in category
Product or Service Quality
36 in category
27 in category

Botach Tactical and Opticsplanet Rating Details

Customer service
1.3 (80 reviews)
1.1 (50 reviews)
Reviewer's quote

...The recorded message though does refer you to email their customer service..

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...I am hoping this review will save you from my experience of the worst customer service on the Plant. Buyer beware, you have been warned..

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Exchange, Refund and Cancellation Policy
1.2 (71 reviews)
1.2 (35 reviews)
Reviewer's quote

...frustrated, I sent 2 or 3 emails about a refund on the expedited shipping cost since my order was, at the time, almost 3 weeks late and finally got a response from a real person asking if I just wanted to downgrade to standard shipping..

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Never got the refund, then she asked about the other Romeo 1 I ordered and already recieved. Confused I pulled my order up and there was a second Romeo 1 on my order showing that it had billed to me, shipped and been recieved To me. This second item was never placed and I have no idea how that...

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Website
1.7 (67 reviews)
2.6 (38 reviews)
Reviewer's quote

...My order still shows waiting processing on their website. They wont answer emails or phone messages. This company is pure ***..

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My opinion is strictly not to purchase from this website. I placed a 400$ order for a build over a month ago, it has been in processing status since. I have called countless times and emailed to try to get any update on the status of my order...

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Product or Service Quality
1.3 (63 reviews)
1.3 (34 reviews)
Reviewer's quote

The product I ordered was advertised as "ships free" and they charge me $70+ for shipping. They said to submit my tax documents and my business would not be charged sales tax. Again, they lied...

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...Optic Planet will not answer phone or customer service emails or messages. Ive called, emailed, messaged customer service but nothing happens except getting a automated response. I ordered in late April...

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Botach Tactical and Opticsplanet Pros and Cons

Pros
  • Website and the price were fine
  • Prices seemed fair
  • Okay deals
  • Usually have a huge selection of products
  • Them 2 years ago
  • Have good prices and list the items as in stock
Cons
  • Customer service
  • Absolute horrible customer service
  • Wait for my order and non-existant customer service
  • Customer service
  • Item never delivered
  • Very bad customer service

Botach Tactical and Opticsplanet Most Positive Reviews

Top rated reviews
5

I have never had a bad experience with Botach. When i have ordered something that was out of stock they have ALWAYS...

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5

I ordered a Knoxx Axiom Rifle Stock which was expressly advertised as "in stock and available to ship within 1-2 days"....

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5

I bought a parka from Botach Tactical and the zipper failed on the first use. I contacted Botach and they passed the...

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4

I purchases an $1,100 optics from this company because they offered free shipping and free return if there was ANY probl...

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Botach Tactical and Opticsplanet Most Critical Reviews

Lowest rated reviews
1

BUYERS BEWARE! DO NOT PURCHASE FROM BOTACH.COM!CUSTOMER SERVICE IS THE WORST!
Item received was completely wrong color,...

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1

"Had ordered sunglasses from them on numerous prior occasions and this is the second time they did not deliver a product...

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1

Do not order from these clowns. Try and get a hold of a live person somehow. I guarantee you can't. If you can I would...

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1

Purchased a Coast HL8 Headlamp thru them. It is supposed to have a life time warranty. Lasted exactly 2 months to th...

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Botach Tactical and Opticsplanet Latest Reviews

Recent published reviews
1

All my orders got canceled with NO explanation after several unanswered emails....

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No votes

Im trying to use two gift cards for my order because the value of the order is more than the value of one card and the...

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1

My order of ballistic plates and tactical helmets were cancelled. No reason. Still selling exact plates on their web...

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1

no one has returned messages or e'mails

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Botach Tactical and Opticsplanet Products and Services

Most reviewed product and services
  • Botach Tactical Shipping Service (44 reviews)
  • Botach Tactical Customer Care (36 reviews)
  • Botach Tactical Website (5 reviews)
  • Opticsplanet Shipping Service (35 reviews)
  • Opticsplanet Customer Care (8 reviews)
  • Opticsplanet Website (2 reviews)