PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Botach Tactical and Opticsplanet as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Botach Tactical
Opticsplanet

Botach Tactical and Opticsplanet Overview

Total reviews 346 176
Company responses 0 53
Issues resolved 2 4

Botach Tactical and Opticsplanet Consumer Ratings

Rank
59 out of 188 in Weapons category
25 out of 204 in Hunting, Fishing and Camping category
Customer service
43 in category
32 in category
Exchange, Refund and Cancellation Policy
37 in category
22 in category
Website
51 in category
17 in category
Product or Service Quality
46 in category
28 in category

Botach Tactical and Opticsplanet Rating Details

Customer service
1.2 (93 reviews)
1.1 (76 reviews)
Reviewer's quote

Contacted customer service, and they have no ETA they can give me, they claim it's because of Covid. I deal with small family owned businesses all the time and have never had this problem. The issue now is the item is no longer available from the other businesses and I don't believe Botach is going...

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Their website states two weeks for processing exchanges and when I called after 3weeks the customer service rep says its now six weeks lag time. I ordered a $500+ optic and I am trying to exchange it for a similar priced red dot pistol optic. I have been a customer for several years and never had...

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Exchange, Refund and Cancellation Policy
1.2 (81 reviews)
1.4 (54 reviews)
Reviewer's quote

...sits on the money and item until you raise *** The 6-10 business days they claim shipping, IS AFTER YOU RAISE *** then ONE HOUR after you contact them for a refund, the shipper gets the item. DO NOT believe the tracking number you receive, check with the carrier, and I GUARANTEE YOU they never received the item within ten...

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...PLUS it took like 5 days to refund my sales tax. I feel like I'm getting poor treatment as I too am a gun dealer..

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Website
1.8 (77 reviews)
2.5 (56 reviews)
Reviewer's quote

...later I received a email that out of the boxes I ordered they only had 2 in stock I was very disappointed but that was better then nothing I looked on their website it still showed they had them in stock they advised they had not adjusted their website so I told them to send the 2 boxes then after several weeks they sent another email stating that they didnt have any left and my order was cancelled and it would be 3-7 days before I received a refund I would never advise anyone to ever order...

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...The website says will ship in 1-7 days. There is also a disclaimer on the home page of the website claiming that Covid is causing them to be behind along with a holiday surge. I cannot believe any of their lies...

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Product or Service Quality
1.4 (74 reviews)
1.4 (50 reviews)
Reviewer's quote

Oh, I sent an email to their customer service address several days ago and I have heard nothing. I also tried to call but I get a recorded message saying to send an email to the customer service address. This whole transaction to this point has been very shady which is why I am filing this...

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...I've ordered products from them in the past but this one was beyond bad customer service. I will not be using them in the future and highly recommend others avoid them as well. I don't know what happened to them but they have really gone downhill...

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Botach Tactical and Opticsplanet Pros and Cons

Pros
  • Prices seemed fair
  • Website and the price were fine
  • No pros
  • Have good prices and list the items as in stock
  • Usually have a huge selection of products
  • At first they were helpfull until order was made
Cons
  • Customer service
  • Absolute horrible customer service
  • Unbelievably bad service and communication
  • Customer service
  • Did not hold up to what they said
  • Very bad customer service

Botach Tactical and Opticsplanet Most Positive Reviews

Top rated reviews
5

I have never had a bad experience with Botach. When i have ordered something that was out of stock they have ALWAYS...

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5

I ordered a Knoxx Axiom Rifle Stock which was expressly advertised as "in stock and available to ship within 1-2 days"....

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5

I bought a parka from Botach Tactical and the zipper failed on the first use. I contacted Botach and they passed the...

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4

I purchases an $1,100 optics from this company because they offered free shipping and free return if there was ANY probl...

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Botach Tactical and Opticsplanet Most Critical Reviews

Lowest rated reviews
1

BUYERS BEWARE! DO NOT PURCHASE FROM BOTACH.COM!CUSTOMER SERVICE IS THE WORST!
Item received was completely wrong color,...

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1

"Had ordered sunglasses from them on numerous prior occasions and this is the second time they did not deliver a product...

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1

Do not order from these clowns. Try and get a hold of a live person somehow. I guarantee you can't. If you can I would...

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1

Purchased a Coast HL8 Headlamp thru them. It is supposed to have a life time warranty. Lasted exactly 2 months to th...

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Botach Tactical and Opticsplanet Latest Reviews

Recent published reviews
2.8

Be advised, I am a repeat customer of this company and the same follow suit each time. You buy, pay and two days later t...

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2.5

Their website states two weeks for processing exchanges and when I called after 3weeks the customer service rep says its...

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1

I ordered several boxes of ammo they had listed in stock after not hearing from them for several weeks I contacted them...

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4

Made an agreement with one of your sales agent with the go ahead of her supervisor to issue $132 in OpticsPlanet $ she...

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