PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boston Market and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boston Market
Panera Bread

Boston Market and Panera Bread Overview

Total reviews
660
2386
Company responses
0
0
Issues resolved
2
6

Boston Market and Panera Bread Consumer Ratings

Rank
171 out of 2594 in Cafes, Restaurants and Bars category
112 out of 2594 in Cafes, Restaurants and Bars category
Customer service
143 in category
No votes
Quality of Food
105 in category
No votes
Value for money
110 in category
No votes
Product or Service Quality
117 in category
No votes

Boston Market and Panera Bread Rating Details

Customer service
1.7 (281 reviews)
No votes
Reviewer's quote

...I only wanted to let someone know about the issue that day! That is pretty poor customer service..

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I appreciate the honest concern and professionalism I received from customer service. She actively listened to my concerns and I like that she had a fair and balanced approach for what the company goals are and the concern of the consumer..

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Quality of Food
2.4 (263 reviews)
No votes
Reviewer's quote

...Boston Market doesn't seem to care that I didn't receive my food either..

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I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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Value for money
2.4 (248 reviews)
No votes
Reviewer's quote

I have placed an online order at 845pm on June 25th for $66 and my money was immediately taken only to find when I arrived at the store at 9:00pm because my pickup time was 9:07pm no one was in the building and the lights were off. I want my money just as fast as it was taken. This is so dishonest...

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...I GIVE YOUR MONEY BACK, I SAY NO I WANT MY COFFEE, SHE CALL THE MANAGER AND HE SAY THE SAME. GIVE MY MONEY BACK..

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Product or Service Quality
1.9 (245 reviews)
No votes
Reviewer's quote

...Please advise what compensation can be done for me for this service..

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...Amazing stores and food, but I'm not sure about customer service beyond the stores if you have a question or comment..

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Boston Market and Panera Bread Pros and Cons

Pros
  • Good food
  • Food is good
  • Taste and freshness was really good
  • Soup
  • Helpful cashier
  • Food
Cons
  • Customer service
  • Staff lack of professionalism
  • Service
  • Bad customer service
  • Service
  • Amount of food or prices

Boston Market and Panera Bread Most Positive Reviews

Top rated reviews
5

Your staff in Brick N.J needs to be trained on customer service.
The older employees and the men are always pleasant.
I...

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5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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Boston Market and Panera Bread Most Critical Reviews

Lowest rated reviews
1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

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1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

I went into the Boston Market in Oceanside ,Ca . The Manager and a employee was talking about something. Never once did...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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Boston Market and Panera Bread Latest Reviews

Recent published reviews
4.2

I tried to order dinner for my family at 8:40 pm.i understand we are in a pandemic! But to close the store early...

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No votes

We came to store 601013 at 9:45 On 7/4.
Not another customer in the store.
The only booths that were clean were the ones m...

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1

I have placed an online order at 845pm on June 25th for $66 and my money was immediately taken only to find when I...

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2.8

Store 601802, Flint, MI, Miller Rd
6/29/20
11:00 am
This county, Genesee, has 2,221 covid cases and 263 covid deaths, as of...

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Boston Market and Panera Bread Products and Services

Most reviewed product and services
  • Boston Market Customer Care (116 reviews)
  • Boston Market Manager (87 reviews)
  • Boston Market Chicken (47 reviews)
  • Panera Bread Customer Care (301 reviews)
  • Panera Bread Sandwich (177 reviews)
  • Panera Bread Manager (162 reviews)