PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boston Market and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boston Market
Panera Bread

Boston Market and Panera Bread Overview

Total reviews 706 2554
Company responses 0 0
Issues resolved 2 7

Boston Market and Panera Bread Consumer Ratings

Rank
178 out of 2672 in Cafes, Restaurants and Bars category
112 out of 2672 in Cafes, Restaurants and Bars category
Customer service
154 in category
79 in category
Quality of Food
121 in category
82 in category
Product or Service Quality
125 in category
84 in category
Value for money
114 in category
140 in category

Boston Market and Panera Bread Rating Details

Customer service
1.7 (299 reviews)
2.2 (1237 reviews)
Reviewer's quote

...Food as well as customer service. The line moved too slow to say only 2/3 people inside the restaurant..

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...Worse customer service, and refuse to refund over the phone, even though they took the payment online, they cant refund we have to drive back to the store, which is very inconvenient. then to make it worse the flatbread pizza was cold!!!!!..

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Quality of Food
2.4 (278 reviews)
2.6 (1087 reviews)
Reviewer's quote

Never been to Boston market before so I assumed it was a grocery store yet it is An fast food establishment. was unaware of what the actual job descriptions were as far as what type of work I would be doing because I worked Under a staffing agency called people ready at a branch in Inglewood. The...

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I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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Product or Service Quality
1.9 (267 reviews)
2.1 (1023 reviews)
Reviewer's quote

...who was screaming at the customers I am very disappointed that I did not get my two free desserts I am someone that works as a bartender in customer service and continue to make my clientele happy I was very upset that I did not get these desserts once I brought it to his attention and still no resolution. We will see if I ever get a coupon in my email for my two free desserts. Im not sure the constituents that go with these offers but I think it should be specified for the customers that it is not available Right...

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...After seeing so many other bad reviews from all different locations , especially this location it is obvious Panera bread no longer cares about their store quality anywhere. Will put Panera bread on my not go to list..

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Value for money
2.4 (265 reviews)
2.2 (957 reviews)
Reviewer's quote

...When I got out of work I went back to the restaurant with the receipt AND the gravy and asked for the money back. The manager told me that because I didn't purchase it that she wouldn't give the money back to ME. Also told me that she sold it to another FEMALE, NOT my husband...

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... like they don't care! The whole place needs to just fall in! I will make sure the world knows this place is a waste of time!!! You will not get anymore of my money or time!....

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Boston Market and Panera Bread Pros and Cons

Pros
  • Good food
  • Food is good
  • Taste and freshness was really good
  • Food
  • Soup
  • Location
Cons
  • Customer service
  • Staff lack of professionalism
  • That the food was not provided as described
  • Bad customer service
  • Service
  • Amount of food or prices

Boston Market and Panera Bread Most Positive Reviews

Top rated reviews
5

Your staff in Brick N.J needs to be trained on customer service.
The older employees and the men are always pleasant.
I...

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5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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Boston Market and Panera Bread Most Critical Reviews

Lowest rated reviews
1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

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1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

I went into the Boston Market in Oceanside ,Ca . The Manager and a employee was talking about something. Never once did...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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Boston Market and Panera Bread Latest Reviews

Recent published reviews
1.3

Well when I first looked this up I was soooo mad. I dont know after reading what some of you went through... I feel like...

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1

I like Panera food and bought a $200 gift card for $160.
Clerk made a mistake and I lost $70.
2 attempts by phone and prom...

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1

Worked an 61/2 hr shift Tuesday Nov 24th in bellflower ca from 3pm to 9:15pm with no breaks. Never been to Boston...

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1.8

Bad expert in Panerai bread.
I asked for a receipt and had ask again, finally Rachel gave me one.
Ordered chocolate croiss...

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Boston Market and Panera Bread Products and Services

Most reviewed product and services
  • Boston Market Manager (88 reviews)
  • Boston Market Chicken (47 reviews)
  • Boston Market Sanitary Conditions (29 reviews)
  • Panera Bread Sandwich (190 reviews)
  • Panera Bread Manager (159 reviews)
  • Panera Bread Soup (123 reviews)