PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boston Market and Panera Bread as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boston Market
Panera Bread

Boston Market and Panera Bread Overview

Total reviews 672 2474
Company responses 0 0
Issues resolved 2 7

Boston Market and Panera Bread Consumer Ratings

Rank
172 out of 2634 in Cafes, Restaurants and Bars category
112 out of 2634 in Cafes, Restaurants and Bars category
Customer service
147 in category
72 in category
Quality of Food
111 in category
82 in category
Value for money
107 in category
135 in category
Price Affordability
134 in category
171 in category

Boston Market and Panera Bread Rating Details

Customer service
1.7 (287 reviews)
2.2 (1199 reviews)
Reviewer's quote

...Food as well as customer service. The line moved too slow to say only 2/3 people inside the restaurant..

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...Too expensive and no customer service. I ordered and drove directly to the window. How do you forget in that short of time...

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Quality of Food
2.4 (267 reviews)
2.6 (1052 reviews)
Reviewer's quote

...We saw the employee go in the back and bring food out without a mask on. She worked behind the counter filling orders without a mask. We would NOT allow her to fill our order without a mask...

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I loved Panera bread all the time weekend I with my family went there but recently the quality of food so bad ,recently the salad is not frash some times is not clean too, the sandwich with salad I got is so small sandwich and charge me $5. 88 the same price as before, the bread is not soft for...

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Value for money
2.4 (253 reviews)
2.2 (925 reviews)
Reviewer's quote

...and now you're yelling at me and your store and you're not interested in you can't give me my money back for the fourth food. I got very angry and I just left the food and I walked acid you keep your food and I walked out. 60 $62 for the meal...

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...Until management can get back to the standard I can no longer waste my money with your company . I'm 46 and this is my 1st complaint anywhere. Completely dissatisfied..

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Price Affordability
2.7 (249 reviews)
2.4 (1029 reviews)
Reviewer's quote

Re: chicken sizes much smaller , I've bought 1-2 per week from Boston Market for 15+ years ?! What is happening?? They are SO MUCH SMALLER AND THE SAME PRICE ??? Greenwich / Stamford Store ! CT..

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...I feel that the price was outrageous especially since chicken was removed. I had same salad one week before the manager didnt charge me that price. Im requesting reimbursed for the salad that I paid for this excuse of a salad..

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Boston Market and Panera Bread Pros and Cons

Pros
  • Good food
  • Food is good
  • Taste and freshness was really good
  • Food
  • Soup
  • Location
Cons
  • Customer service
  • Staff lack of professionalism
  • Service
  • Bad customer service
  • Service
  • Amount of food or prices

Boston Market and Panera Bread Most Positive Reviews

Top rated reviews
5

Your staff in Brick N.J needs to be trained on customer service.
The older employees and the men are always pleasant.
I...

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5

I go to the Cypress Texas location at least 3 to 4 times a week and love it. The cashier is always so helpful on...

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5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

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5

Your commercial for the new oriental menu on television is nauseating. ...

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Boston Market and Panera Bread Most Critical Reviews

Lowest rated reviews
1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

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1

Yesterday in Redmond Washington at 7:18 I have never seen a worse product slow delivered poor quality sandwich in all my...

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1

I went into the Boston Market in Oceanside ,Ca . The Manager and a employee was talking about something. Never once did...

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1

around 2:30PM 10/3/14 ,Miss. Alexis counter order service lady was real kind and polite food chain best service ever r...

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Boston Market and Panera Bread Latest Reviews

Recent published reviews
2.4

I never received my order and I never got a refund.

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3.6

Cannot get anyone to assist me to update my credit card information. Have tried numerous lines for help with no...

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1.3

COVID-19 MASK requirement: Employee was NOT WEARING HER MASK.
Store #1779
3295 Crain Highway
Waldorf, MD 20603
9/12/2020 @ 4...

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No votes

I have ordered from Monroeville, PA location many times (10-12). Everytime, and I mean every single time an item is...

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Boston Market and Panera Bread Products and Services

Most reviewed product and services
  • Boston Market Customer Care (114 reviews)
  • Boston Market Manager (87 reviews)
  • Boston Market Chicken (47 reviews)
  • Panera Bread Customer Care (302 reviews)
  • Panera Bread Sandwich (185 reviews)
  • Panera Bread Manager (161 reviews)