PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boston Market and Cracker Barrel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boston Market
Cracker Barrel

Boston Market and Cracker Barrel Overview

Total reviews 672 1056
Company responses 0 0
Issues resolved 2 2

Boston Market and Cracker Barrel Consumer Ratings

Rank
178 out of 2659 in Cafes, Restaurants and Bars category
100 out of 2659 in Cafes, Restaurants and Bars category
Customer service
137 in category
72 in category
Quality of Food
101 in category
94 in category
Value for money
104 in category
95 in category
Price Affordability
133 in category
116 in category

Boston Market and Cracker Barrel Rating Details

Customer service
1.7 (286 reviews)
2.2 (428 reviews)
Reviewer's quote

...Food as well as customer service. The line moved too slow to say only 2/3 people inside the restaurant..

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...Once we finished our meal and went to pay there was no customer service attitude. I had to wait until the cashier was done on her phone and finally she just stuck out her hand to take my card..

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Quality of Food
2.4 (270 reviews)
2.5 (369 reviews)
Reviewer's quote

I got charged for no *** food!! And waisted time driving to the *** restaurant!!!

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Poor quality of food and portions were very skimpy. It was like they were trying to make the pan of food stretch..

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Value for money
2.4 (257 reviews)
2.6 (308 reviews)
Reviewer's quote

...When I got out of work I went back to the restaurant with the receipt AND the gravy and asked for the money back. The manager told me that because I didn't purchase it that she wouldn't give the money back to ME. Also told me that she sold it to another FEMALE, NOT my husband...

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...Many got money back. I waited over 2 hours for my food. Also online said 10 dollar gift card to be sent to me...

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Price Affordability
2.7 (253 reviews)
3 (391 reviews)
Reviewer's quote

Re: chicken sizes much smaller , I've bought 1-2 per week from Boston Market for 15+ years ?! What is happening?? They are SO MUCH SMALLER AND THE SAME PRICE ??? Greenwich / Stamford Store ! CT..

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...I would rather eat much better stake at T-Bonz, Logan’s, OutBack, Long Horn and many more that gives bigger portions, cooked right and very tasty and juicy stakes than *** Craker Barrel (“CB”) for similar price. My wife’s favorite is Outback, while mine is Long Horn and Texas Road House. 3...

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Boston Market and Cracker Barrel Pros and Cons

Pros
  • Good food
  • Food is good
  • Taste and freshness was really good
  • Food
  • Good food
  • Waitress
Cons
  • Customer service
  • Staff lack of professionalism
  • Service
  • Customer service
  • Service
  • Poor service

Boston Market and Cracker Barrel Most Positive Reviews

Top rated reviews
5

Your staff in Brick N.J needs to be trained on customer service.
The older employees and the men are always pleasant.
I...

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5

We was a customer of cracker barrel today at store #63 in Ocala Fl. I found that Cracker Barrel have 10 to 15% discounts...

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5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

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5

Absolutely the worst service ever. A gentleman named James was the worst waiter of all time.. he took 20 minutes...

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Boston Market and Cracker Barrel Most Critical Reviews

Lowest rated reviews
1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

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1

Well my daughter ,were seated at a table .We sat there for 10 minutes. The dining room had maybe five tables,this was...

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1

I went into the Boston Market in Oceanside ,Ca . The Manager and a employee was talking about something. Never once did...

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1

I had bought items in the retail store. My purchase was about $51.00. I had a $7.00 gift card and $44.00 I put on my...

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Boston Market and Cracker Barrel Latest Reviews

Recent published reviews
3.4

I order 2 separate chicken orders and they gave me all together in one box like crazy, I want my refund back ASAP

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No votes

Just a statement to say how disappointed that Carrel Barrel is going to serve alcoholic drinks.

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No votes

My drink spills e everywhere in the car they need to take lid this happens all the time but yesterday was the worse plea...

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2.4

The WORST restaurant meal we've had in a long time. On 10/17/2020 we ordered one of our (previous to this experience) fa...

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Boston Market and Cracker Barrel Products and Services

Most reviewed product and services
  • Boston Market Manager (86 reviews)
  • Boston Market Chicken (47 reviews)
  • Boston Market Sanitary Conditions (29 reviews)
  • Cracker Barrel Manager (127 reviews)
  • Cracker Barrel Waiter (64 reviews)
  • Cracker Barrel Sanitary Conditions (25 reviews)