PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boston Market and Cracker Barrel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boston Market
Cracker Barrel

Boston Market and Cracker Barrel Overview

Total reviews
670
1026
Company responses
0
0
Issues resolved
2
2

Boston Market and Cracker Barrel Consumer Ratings

Rank
170 out of 2614 in Cafes, Restaurants and Bars category
98 out of 2614 in Cafes, Restaurants and Bars category
Customer service
143 in category
70 in category
Quality of Food
109 in category
95 in category
Value for money
107 in category
94 in category
Product or Service Quality
116 in category
73 in category

Boston Market and Cracker Barrel Rating Details

Customer service
1.7 (286 reviews)
2.2 (420 reviews)
Reviewer's quote

...Food as well as customer service. The line moved too slow to say only 2/3 people inside the restaurant..

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...Once we finished our meal and went to pay there was no customer service attitude. I had to wait until the cashier was done on her phone and finally she just stuck out her hand to take my card..

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Quality of Food
2.4 (267 reviews)
2.5 (360 reviews)
Reviewer's quote

...Thank you NOEL, you were great! The food was almost as good as your customer service. Keep up the good work!!!!! Thank you!!! It..

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What has happened to the quality of food at Cracker Barrel? Four of us went for breakfast on Mother's Day-we actually had to cut the eggs with a knife. The prices were off the chart and few entrees offered sausage, ham or bacon. The coffee was not even acceptable...

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Value for money
2.4 (252 reviews)
2.6 (296 reviews)
Reviewer's quote

...and now you're yelling at me and your store and you're not interested in you can't give me my money back for the fourth food. I got very angry and I just left the food and I walked acid you keep your food and I walked out. 60 $62 for the meal...

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...Many got money back. I waited over 2 hours for my food. Also online said 10 dollar gift card to be sent to me...

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Product or Service Quality
1.9 (249 reviews)
2.2 (334 reviews)
Reviewer's quote

...Please advise what compensation can be done for me for this service..

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...I think you need to know and to improve service!..

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Boston Market and Cracker Barrel Pros and Cons

Pros
  • Good food
  • Food is good
  • Taste and freshness was really good
  • Food
  • Good food
  • Waitress
Cons
  • Customer service
  • Staff lack of professionalism
  • Service
  • Customer service
  • Service
  • Poor service

Boston Market and Cracker Barrel Most Positive Reviews

Top rated reviews
5

Your staff in Brick N.J needs to be trained on customer service.
The older employees and the men are always pleasant.
I...

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5

We was a customer of cracker barrel today at store #63 in Ocala Fl. I found that Cracker Barrel have 10 to 15% discounts...

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5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

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5

Absolutely the worst service ever. A gentleman named James was the worst waiter of all time.. he took 20 minutes...

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Boston Market and Cracker Barrel Most Critical Reviews

Lowest rated reviews
1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

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1

Well my daughter ,were seated at a table .We sat there for 10 minutes. The dining room had maybe five tables,this was...

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1

I went into the Boston Market in Oceanside ,Ca . The Manager and a employee was talking about something. Never once did...

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1

I had bought items in the retail store. My purchase was about $51.00. I had a $7.00 gift card and $44.00 I put on my...

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Boston Market and Cracker Barrel Latest Reviews

Recent published reviews
1.6

Went thru Boston Market drive thru in Mesquite TX. Only a few cars were in front of me, but it took over 30 mins to plac...

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2.5

We have always enjoyed eating at Cracker Barrel. However, the experience we had yesterday, Aug. 7, at your Sherman, TX r...

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3.6

ordered online for delivery at BM in Fair Oaks Ca. Only rec. 1 of 2 Meatloaf's ordered. After several calls to BM...

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3

My wife and me were at the Cracker Barrel in austintown Ohio on august 1 2020, we were waiting to be seated there was a...

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Boston Market and Cracker Barrel Products and Services

Most reviewed product and services
  • Boston Market Customer Care (116 reviews)
  • Boston Market Manager (87 reviews)
  • Boston Market Chicken (48 reviews)
  • Cracker Barrel Manager (125 reviews)
  • Cracker Barrel Customer Care (72 reviews)
  • Cracker Barrel Waiter (64 reviews)