PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boston Market and Cracker Barrel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boston Market
Cracker Barrel

Boston Market and Cracker Barrel Overview

Total reviews
580
936
Company responses
0
0
Issues resolved
2
2

Cracker Barrel was first mentioned on PissedConsumer on Sep 25, 2009 and since then this brand received 936 reviews. It is 356 reviews more than Boston Market received since Nov 12, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Boston Market customer support team and Cracker Barrel customer service.

Boston Market and Cracker Barrel Consumer Ratings

Rank
153 out of 5046 in Cafes, Restaurants and Bars category
89 out of 5046 in Cafes, Restaurants and Bars category
Customer service
126 in category
55 in category
Staff
137 in category
66 in category
Quality of Food
110 in category
92 in category

According to consumer ratings and reviews, Cracker Barrel ranks 64 points higher in the Cafes, Restaurants and Bars category than Boston Market. People gave Boston Market 1.7 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 239 points higher than the worst rated brand in this category. At the same time, Cracker Barrel was rated 2.3 stars for Customer service criterion in this category and it is 310 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Cracker Barrel has a higher rating than Boston Market. Regarding Quality of Food criterion, consumers gave Boston Market 2.4 stars and it is 70% greater than other in category. Cracker Barrel however was rated 2.5 stars and it is 75% greater than other in category.

Boston Market and Cracker Barrel Rating Details

Customer service
1.7 (243 reviews)
2.3 (375 reviews)
Reviewer's quote

...truck issues with food for the holiday no one called us back told us anything my whole 13 employees was mad that they played us like that this is bad customer service and I would like someone to contact me...

Jerilyn

...Retrain on Customer Service Skills..

PissedConsumer1707543
Staff
1.8 (234 reviews)
2.4 (337 reviews)
Reviewer's quote

...There were 4 staff members. We stood at the entrance line to order food for at least 7 solid minutes. Not one staff member acknowledged our presence or asked us to wait a few minutes...

Kym J

...I take notice that the manager is in the dining area the entire time we wait for our meals to be redone talking with the staff. Our "freshly" made meals come from the kitchen..

Robert J
Quality of Food
2.4 (230 reviews)
2.5 (325 reviews)
Reviewer's quote

One cashier One Cook,Food Was DRY!Seems like they were the only ones in Store!Got home,Very disappointed!!!Food just DRY!..

Teresa P

My wife and I are understand and forgiving people when it comes to waiting on food and/or service in a restaurant. However, after our 4th disappointing visit to the Cold Spring Cracker Barrel, we will not be returning. We seated and greeted promptly, drinks and order was taken in a very timely...

Lucas B

Boston Market and Cracker Barrel Pros and Cons

Pros
  • Good service
  • Good food
  • Taste and freshness was really good
  • Food
  • Waitress
  • Good food
Cons
  • Customer service
  • Staff lack of professionalism
  • That the food was not provided as described
  • Customer service
  • Service
  • Way i was treated

Boston Market and Cracker Barrel Most Positive Reviews

Top rated reviews
5

I visited Boston Market and i’ve been disappointed. I spent almost $40 and I looked at all my receipts and every...

5

We was a customer of cracker barrel today at store #63 in Ocala Fl. I found that Cracker Barrel have 10 to 15% discounts...

Boston Market and Cracker Barrel Most Critical Reviews

Lowest rated reviews
1

Hello i went to boston market in deer park and ordered some dinner steve was very rude and haji was rude there was...

1

Well my daughter ,were seated at a table .We sat there for 10 minutes. The dining room had maybe five tables,this was...

Boston Market and Cracker Barrel Latest Reviews

Recent published reviews

I fell in the entrance foyer of your restaurant cut my hand and hit my head the floor was wet

Read all 580 reviews
1

Barrel Kingman Arizona 6: pm Tuesday December 10th 2919
The most Awful food ever ordered at any restaurant
We asked the se...

Read all 936 reviews

Boston Market and Cracker Barrel Products and Services

Most reviewed product and services
  • Boston Market Customer Care (93 reviews)
  • Boston Market Manager (68 reviews)
  • Boston Market Chicken (43 reviews)
  • Cracker Barrel Manager (123 reviews)
  • Cracker Barrel Customer Care (70 reviews)
  • Cracker Barrel Waiter (64 reviews)