PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Bose Corporation and Samsung Electronics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Samsung Electronics was first mentioned on PissedConsumer on Dec 1, 2007 and since then this brand received 831 reviews. It is 771 reviews more than Bose Corporation received since Dec 29, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Bose Corporation customer support team than with Samsung Electronics customer service.
Bose Corporation and Samsung Electronics Consumer Ratings
Rank
241
out of 2621 in Appliances and Electronics category
279
out of 2621 in Appliances and Electronics category
Customer service
253
in category
254
in category
Website
215
in category
230
in category
Staff
214
in category
226
in category
According to consumer ratings and reviews, Bose Corporation ranks 38 points higher in the Appliances and Electronics category than Samsung Electronics.
People gave Bose Corporation 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 401 points higher than the worst rated brand in this category.
At the same time, Samsung Electronics was rated 1.3 stars for Customer service criterion in this category and it is 400 points higher than the worst rated brand in this category.
If we look at Website criterion, than we see that Samsung Electronics has a higher rating than Samsung Electronics.
Regarding Staff criterion, consumers gave Bose Corporation 1.6 stars and it is 67% greater than other in category.
Samsung Electronics however was rated 1.5 stars and it is 65% greater than other in category.
Bose Corporation and Samsung Electronics Rating Details
Customer service
1.3 (32 reviews)
1.3 (169 reviews)
Reviewer's quote
...10 days after I sent the damaged headphones, I called Bose customer service. The agent told me they had just received the damaged set and that I should receive my new headphones in 2-5 days. I didn't argue about what the first agent told me so settled that I would be getting my new set soon...
Helen D
I am a technology fan, and for many years a big fan of #Samsung and over the last 7 months they have proven that their customer service values are so poor, that no matter the quality of any technology products that make may be, the nightmare of repair makes me never want to do business with them...
Jennifer E
Website
2.1 (27 reviews)
2.1 (145 reviews)
Reviewer's quote
...It clearly states on the website that there is free return shipping within 30 days of your purchase. I always like to look at the fine print on these policies because you never know if there is a catch. i...
Nancy C
On the 28th of December 2019, I have placed an order from Samsung on their website https://www. samsung. com/us/ with using Samsung Financing Program...
ALI Y
Staff
1.6 (27 reviews)
1.5 (134 reviews)
Reviewer's quote
Expedited shipping never got shipped out after 1 week
PissedConsumer1747754
...with Samsung on the 19 June 2016, asking why this TV would not receive HDR broadcasts with the Netflix app on the TV as explained to me by your retail staff when I purchased the TV on the 23 December 2015. When I first became aware of this issue I contacted Netflix who told me to contact Samsung, who told me it was fully HDR compatible (by email) and there could be a problem from Netflix's end (that is why I did not contact you as the retailer at first, because again I was...
Camden
Bose Corporation and Samsung Electronics Pros and Cons
Pros
Great sounding system
Good name
Quality
Overall product design and ease of use
Tv when it worked
Samsung
Cons
Poor quality and customer support
Poorest customer service ever
Customer service
Customer service
Poor quality poor customer service
Way they do business
Bose Corporation and Samsung Electronics Most Positive Reviews
Top rated reviews
4.5
I purchased a Bose SoundLink Bluetooth Speaker III about 18 months ago. This was my first Bose purchase, I have to say...
How would you compare Bose Corporation vs Samsung Electronics?