Bosch vs Kenmore: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bosch and Kenmore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Bosch

1.8

Kenmore

1.5

Bosch

Kenmore

Bosch and Kenmore Overview

Total reviews

409

163

Company responses

Issues resolved

Bosch was first mentioned on PissedConsumer on Jan 17, 2008 and since then this brand received 409 reviews. It is 246 reviews more than Kenmore received since Apr 14, 2008.

Bosch and Kenmore Consumer Ratings

Rank

266 out of 2894 in Appliances and Electronics category

406 out of 2894 in Appliances and Electronics category

Product or Service Quality

240 in category

326 in category

Customer service

184 in category

280 in category

Price Affordability

353 in category

368 in category

According to consumer ratings and reviews, Bosch ranks 140 points higher in the Appliances and Electronics category than Kenmore. People gave Bosch 1.5 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 330 points higher than the worst rated brand in this category. At the same time, Kenmore was rated 1.1 stars for Product or Service Quality criterion in this category and it is 244 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Bosch has a higher rating than Kenmore. Regarding Price Affordability criterion, consumers gave Bosch 1.9 stars and it is 62% worse than other in category. Kenmore however was rated 1.8 stars and it is 64% worse than other in category.

Bosch and Kenmore Rating Details

Product or Service Quality

1.5 (73 reviews)

1.1 (68 reviews)

Reviewer's quote

...Bosch customer service asked me to send receipt of purchase and repair invoice which I did. They called to tell me they were not going to reimburse any of the cost. No explanation...

Darla S

If I'd known that this "American" company would not honor its warranty or service I would have NEVER done business there with my 3K. I know now, to stick with the local appliance store that will work on their stuff. After 6+ hours of pure frustration on the phone, they tell me that the compressor...

Michelle S

Customer service

1.5 (64 reviews)

1.2 (71 reviews)

Reviewer's quote

...Unfortunately, we are not trained technicians in customer service, and we do not have a tech support line. We can only do basic trouble shooting. With your specific scenario we wouldn’t have any trouble shooting there for recommend an authorized servicer...

Elizabeth A

I called the customer care and I don't understand who owns Kenmore because Sears customer care answered and after I told her my problem she tranferred me to some guy I couldn't understand and this agent was in India!! So I hung up called back the number and it is still Sears?? I am on hold trying...

Kris

Price Affordability

1.9 (61 reviews)

1.8 (57 reviews)

Reviewer's quote

Was charged 50% of selling price to replace a $160. 00 Bosch auto battery that only lasted 12 months..

Jemar

I phoned Sears and found out that it was no longer under warranty and I will have to pay full price I went on line and looked at the Consumer Report - out of 54 reviews - 38 are 1 Star Sears - out of 55 reviews - 37 are 1 Star Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2....

Wanda B

Bosch and Kenmore Pros and Cons

Pros

Dishwasher quietness
Quietness
Nice exterior is about all

If i could give them a zero i would
Service technician
Roomy design

Cons

Poor quality customer service and repairs service
Dont stand behind their product
Poor quality

Do not value customers
Cheap quality
Poor customer service

Bosch and Kenmore Most Positive Reviews

Top rated reviews

If you are thinking about buying a Bosch dishwasher, think again and buy an U.S. made dishwasher because the foreign one...

4.9

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

Bosch and Kenmore Most Critical Reviews

Lowest rated reviews

Bosch company sent us to an "authorized repair service" for loss of refrigeration. Despite $400 repair and new computer...

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

Bosch and Kenmore Latest Reviews

Recent published reviews

1.5

We purchased 2 Bosch dishwashers in February of 2018 for $950 each. The detergent dispensers of both units stopped...

Read all 409 reviews

In August I purchased a Kenmore vacuum. Last week it began making an awful noise when the filter was in it. I contacted...

Read all 163 reviews

Bosch and Kenmore Products and Services

Most reviewed product and services

Bosch Dishwasher (188 reviews)
Bosch Customer Care (10 reviews)
Bosch Refrigerator (3 reviews)

Kenmore Refrigerator (115 reviews)
Kenmore Washing Machine (65 reviews)
Kenmore Dishwasher (30 reviews)

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