Bosch vs Kenmore: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bosch and Kenmore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Bosch

1.8

Kenmore

1.5

Bosch

Kenmore

Bosch and Kenmore Overview

Total reviews

415

171

Company responses

Issues resolved

Bosch was first mentioned on PissedConsumer on Jan 17, 2008 and since then this brand received 415 reviews. It is 244 reviews more than Kenmore received since Apr 14, 2008.

Bosch and Kenmore Consumer Ratings

Rank

272 out of 2624 in Appliances and Electronics category

414 out of 2624 in Appliances and Electronics category

Product or Service Quality

250 in category

329 in category

Customer service

176 in category

289 in category

Price Affordability

361 in category

381 in category

According to consumer ratings and reviews, Bosch ranks 142 points higher in the Appliances and Electronics category than Kenmore. People gave Bosch 1.4 stars for Product or Service Quality criterion in Appliances and Electronics category and it is 330 points higher than the worst rated brand in this category. At the same time, Kenmore was rated 1.1 stars for Product or Service Quality criterion in this category and it is 251 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Bosch has a higher rating than Kenmore. Regarding Price Affordability criterion, consumers gave Bosch 1.9 stars and it is 62% worse than other in category. Kenmore however was rated 1.8 stars and it is 66% worse than other in category.

Bosch and Kenmore Rating Details

Product or Service Quality

1.4 (79 reviews)

1.1 (69 reviews)

Reviewer's quote

...I call Bosch customer service and they say get repair company x to come and make a diagnosis. Repair company x gets parts from Bosch and I pay $180 for labor and diagnosis. 6 months later same problem call Bosch customer service, motherboard fried again...

Arna

If I'd known that this "American" company would not honor its warranty or service I would have NEVER done business there with my 3K. I know now, to stick with the local appliance store that will work on their stuff. After 6+ hours of pure frustration on the phone, they tell me that the compressor...

Michelle S

Customer service

1.5 (69 reviews)

1.2 (72 reviews)

Reviewer's quote

...Bosch customer service asked me to send receipt of purchase and repair invoice which I did. They called to tell me they were not going to reimburse any of the cost. No explanation...

Darla S

...Customer service, supervisors no one calls back no help at all..

Judy O

Price Affordability

1.9 (67 reviews)

1.8 (58 reviews)

Reviewer's quote

Was charged 50% of selling price to replace a $160. 00 Bosch auto battery that only lasted 12 months..

Jemar

I phoned Sears and found out that it was no longer under warranty and I will have to pay full price I went on line and looked at the Consumer Report - out of 54 reviews - 38 are 1 Star Sears - out of 55 reviews - 37 are 1 Star Amazon has 2 reviews- 1st is out of 3 - 3 are 1 star / 2nd review is 2....

Wanda B

Bosch and Kenmore Pros and Cons

Pros

Dishwasher quietness
Quietness
Nice exterior is about all

If i could give them a zero i would
Service technician
Roomy design

Cons

Dont stand behind their product
Poor quality customer service and repairs service
Poor quality

Do not value customers
Cheap quality
Poor customer service

Bosch and Kenmore Most Positive Reviews

Top rated reviews

If you are thinking about buying a Bosch dishwasher, think again and buy an U.S. made dishwasher because the foreign one...

4.9

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

Bosch and Kenmore Most Critical Reviews

Lowest rated reviews

Bosch company sent us to an "authorized repair service" for loss of refrigeration. Despite $400 repair and new computer...

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

Bosch and Kenmore Latest Reviews

Recent published reviews

1.5

Too many to name.
We have three Bosch products and have had problems with two of them and currently our microwave does no...

Read all 415 reviews

Well, back on 9/3/18 we went to the Sears store in Bowie Md. ( which I might add is now Closed! We bought a new top...

Read all 171 reviews

Bosch and Kenmore Products and Services

Most reviewed product and services

Bosch Dishwasher (187 reviews)
Bosch Customer Care (10 reviews)
Bosch Refrigerator (3 reviews)

Kenmore Refrigerator (118 reviews)
Kenmore Washing Machine (66 reviews)
Kenmore Dishwasher (29 reviews)

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