PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boost Mobile and Tmobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boost Mobile
Tmobile

Boost Mobile and Tmobile Overview

Total reviews 1183 1262
Company responses 0 0
Issues resolved 6 8

Boost Mobile and Tmobile Consumer Ratings

Rank
207 out of 1452 in Telecommunications category
251 out of 1452 in Telecommunications category
Customer service
183 in category
197 in category
Website
215 in category
131 in category
Reliability
153 in category
172 in category
Product or Service Quality
157 in category
165 in category

Boost Mobile and Tmobile Rating Details

Customer service
1.4 (451 reviews)
1.4 (356 reviews)
Reviewer's quote

...They have had the phone over a month and I have called 15 times and talked to the worst customer service I have ever encountered. They owe me $217. 00...

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Customer service representative at store # 9207 named Angelica W. was very helpful with an issues concerning adding two user to my existing account. Trying to transfer an account from Sprint to T-Mobile on two occasion, the representatives had difficult time...

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Website
1.8 (430 reviews)
2 (318 reviews)
Reviewer's quote

...I bring two people into the Boost Family and recommended a phone from their website. I will always go to the local store in the future if we stay with Boost. I called them, and they were horrified how I was treated and even tried to help me by calling Customer Support to no avail...

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Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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Reliability
1.6 (407 reviews)
1.6 (310 reviews)
Reviewer's quote

I have the problems in the store Apparently you guys took away my update on your ability when you try to activate a phone that did not work on your network and I have been without a phone for six months and I'm in.

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I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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Product or Service Quality
1.8 (408 reviews)
1.8 (304 reviews)
Reviewer's quote

... plan payment came out of my account, leaving a balance of over $350, that balance just vanished and when my October payment came do I got an email stating my service was discontinued until I reboosted. WHAT! Contacted Boost via chat through my online account on 10/10/2020 and was told the matter had to be escalated to higher authority and tha...

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...kids were on my plan and after moving to an area that did not have T-Mobile I was informed that my kids would be better off turning in their phones because service would not be available in their area for 5 more years! Today they took the phones back to the store, and I was informed that I have to now pay the 2...

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Boost Mobile and Tmobile Pros and Cons

Pros
  • Cost of the plan
  • Reasonable priced service
  • No pros all cons
  • Pricing of the plans
  • Plans
  • Price
Cons
  • Customer service
  • Poor customer support
  • Customer service & sales department
  • Customer service
  • Customer support
  • Service

Boost Mobile and Tmobile Most Positive Reviews

Top rated reviews
5

(This is an e-mail sent to boostmobilecustomerassistance@***.com)

Hello,

I'm writing a complaint in regards to your servi...

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5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I lost my phone had insurance on their website it said my deductible was 50 go to file claim and I was being charged100

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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Boost Mobile and Tmobile Most Critical Reviews

Lowest rated reviews
1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

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1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

Same every month slowest service drop calls always wen making calls network not available very frustrate n at times u...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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Boost Mobile and Tmobile Latest Reviews

Recent published reviews
2

I have the problems in the store Apparently you guys took away my update on your ability when you try to activate a...

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5

I was blessed with the kindest employee of tmobile ever he gave me a credit for something that happened to me was...

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No votes

It keep saying my phone is roaming and I cant get any service.

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1

The T mobile quit working. They can't fix it and it cannot be uninstalled. They are called "experts"but keep giving me...

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Boost Mobile and Tmobile Products and Services

Most reviewed product and services
  • Boost Mobile Phone Service (164 reviews)
  • Boost Mobile Mobile Phone Service (69 reviews)
  • Boost Mobile Phone Plan (43 reviews)
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (120 reviews)
  • Tmobile Mobile Phone Service (46 reviews)