PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Boost Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Boost Mobile

Southern Phone and Boost Mobile Overview

Total reviews
228
1127
Company responses
0
0
Issues resolved
4
3

Southern Phone and Boost Mobile Consumer Ratings

Rank
294 out of 1425 in Telecommunications category
155 out of 1425 in Telecommunications category
Customer service
243 in category
163 in category
Product or Service Quality
253 in category
141 in category
Reliability
250 in category
132 in category
Price Affordability
164 in category
144 in category

Southern Phone and Boost Mobile Rating Details

Customer service
1.2 (92 reviews)
1.4 (406 reviews)
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

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She tells me I have to call customer service and be taken off my moms so she can put me on my own plan with my kids so I do that I go and sit in the car with my four kids and do just that then I go back in side and when I finally get a chance to go back in and and tell her I did so she gets my kids...

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Product or Service Quality
1.4 (80 reviews)
1.8 (375 reviews)
Reviewer's quote

Tried to get a mobile service with SP. A week later nothing, no contact, no sim, no explanation. Tried to use their live chat but that just takes you to an email page...

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...The access through my phone didn't work, I couldn't find a customer service email , the webpage didn't work, I was repeatedly bounced off the calling tree. I finally connected with customer service after 2. 5 days...

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Reliability
1.2 (77 reviews)
1.7 (365 reviews)
Reviewer's quote

My service was migrated to this terrible company without any choice. I had almost a month of no internet and was not refunded for the lack of internet, despite my house hold not being able to use the internet and needing to hotspot off our mobiles. I then ended the service, but it was a few days...

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Needed help with my billing and other issues with my phone the support tech did a excellant job with assistance me.

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Price Affordability
2.3 (74 reviews)
2.4 (354 reviews)
Reviewer's quote

...wifi of my devices! It is forever dropping out, so I know that Southern Phone have put me on the slow plan but still have the audacity to charge me the full price!!! I just waited 30 minutes for a rude staff member named ANDREW who was rude, condescending, didn't show me any empathy, any intention on trying to retain me, nor was even polite! He rushed me through the conversation and refused to get me a supervisor when I told him I no longer wanted to speak to him, he wasn't even listening to me as kept saying he cant transfer to a supervisor - Firstly you work for a telephone company and your phone doesn't transfer? Secondly as I instructed him 5 times I wanted him to put me on hold and physically go grab his supervisor, his tone went up and he kept yelling over the top of me repeating himself! I want my service...

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...Honestly, if you're thinking about getting a great phone at a reasonable price the new iPhone SE is a fantastic device. However, I wanted to test out a new ringtone and I told my brother to give me a call. My phone didn't ring...

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Southern Phone and Boost Mobile Pros and Cons

Pros
  • Spoke english
  • Absolutely n othing i anm cancelling
  • Service when they first started
  • Cost of the plan
  • Reasonable priced service
  • Rate
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
  • Customer service
  • Poor customer support
  • Customer service & sales department

Southern Phone and Boost Mobile Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

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5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

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5

I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them...

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5

I lost my phone had insurance on their website it said my deductible was 50 go to file claim and I was being charged100

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Southern Phone and Boost Mobile Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

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1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

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1

So I moved back home finding out my parents are with southern phone, they said they got a "good deal" $115 a month, for...

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1

Same every month slowest service drop calls always wen making calls network not available very frustrate n at times u...

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Southern Phone and Boost Mobile Latest Reviews

Recent published reviews
No votes

I have wasted so many hours hoping to hear a voice to speak about the *** we are putting up with ,do you just ignore the...

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No votes

I want my acct number have been trying to get it for 24 hrs

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4.7

Reading so many negative comments, I thought I should give my latest experience.
My international calls were barred, not...

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4.1

Needed help with my billing and other issues with my phone the support tech did a excellant job with assistance me.

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Southern Phone and Boost Mobile Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (43 reviews)
  • Southern Phone Customer Care (34 reviews)
  • Southern Phone Internet Service (22 reviews)
  • Boost Mobile Phone Service (169 reviews)
  • Boost Mobile Customer Care (149 reviews)
  • Boost Mobile Mobile Phone Service (68 reviews)