PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and Boost Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
Boost Mobile

Southern Phone and Boost Mobile Overview

Total reviews
218
853
Company responses
0
0
Issues resolved
3
2

Boost Mobile was first mentioned on PissedConsumer on Jan 15, 2009 and since then this brand received 853 reviews. It is 635 reviews more than Southern Phone received since Apr 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Southern Phone customer support team than with Boost Mobile customer service.

Southern Phone and Boost Mobile Consumer Ratings

Rank
326 out of 1909 in Telecommunications category
147 out of 1909 in Telecommunications category
Customer service
248 in category
161 in category
Product or Service Quality
247 in category
129 in category
Reliability
248 in category
118 in category

According to consumer ratings and reviews, Boost Mobile ranks 179 points higher in the Telecommunications category than Southern Phone. People gave Southern Phone 1.2 stars for Customer service criterion in Telecommunications category and it is 321 points higher than the worst rated brand in this category. At the same time, Boost Mobile was rated 1.5 stars for Customer service criterion in this category and it is 408 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Boost Mobile has a higher rating than Southern Phone. Regarding Reliability criterion, consumers gave Southern Phone 1.2 stars and it is 56% greater than other in category. Boost Mobile however was rated 1.7 stars and it is 79% greater than other in category.

Southern Phone and Boost Mobile Rating Details

Customer service
1.2 (88 reviews)
1.5 (313 reviews)
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Mike S

Horrible customer service will be leaving..

Tiffany H
Product or Service Quality
1.4 (77 reviews)
1.9 (290 reviews)
Reviewer's quote

The customer service is disgraceful! The staff seem to try and help, but someone higher up at Southern Phone need to be held responsible to ensure this issues are resolved a lot quicker. When you have problems such as these you shouldn't have to wait on the phone for over an hour each time. They...

Peter O

...I get call drops and no service signals. It's a waste of money because I can't use my phone when needed. My map app...

Erika C
Reliability
1.2 (74 reviews)
1.7 (287 reviews)
Reviewer's quote

Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing has changed. Don't bother trying to ring as you will be put on hold for an eternity. I am going to cancel and if they try to charge me for break of contract I will take them to...

garry

I bought my daughter an iPhone 6s from boost in June of 2019 she's been able to use the phone maybe 30% of the time due to lack of coverage in our hometown where the phone was bought at a Boost Mobile store. I need my daughter to have reliable cell phone service a Boost Mobile was not offering...

PissedConsumer1771173

Southern Phone and Boost Mobile Pros and Cons

Pros
  • Absolutely n othing i anm cancelling
  • Spoke english
  • Service when they first started
  • Cost of the plan
  • Reasonable priced service
  • Rate
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
  • Customer service
  • Poor customer support
  • Very poor customer service

Southern Phone and Boost Mobile Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

Southern Phone and Boost Mobile Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

Southern Phone and Boost Mobile Latest Reviews

Recent published reviews
1

Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing...

Read all 218 reviews

I have been with them 4 years. I have a phone that has to be paid by the 16th and I got a hotspot addon that has to be...

Read all 853 reviews

Southern Phone and Boost Mobile Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (43 reviews)
  • Southern Phone Customer Care (32 reviews)
  • Southern Phone Internet Service (20 reviews)
  • Boost Mobile Phone Service (155 reviews)
  • Boost Mobile Customer Care (138 reviews)
  • Boost Mobile Mobile Phone Service (63 reviews)