PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Boost Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Boost Mobile

MetroPCS and Boost Mobile Overview

Total reviews
1423
812
Company responses
0
0
Issues resolved
3
2

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 611 reviews more than Boost Mobile received since Jan 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with MetroPCS customer support team and Boost Mobile customer service.

MetroPCS and Boost Mobile Consumer Ratings

Rank
127 out of 1945 in Telecommunications category
147 out of 1945 in Telecommunications category
Customer service
123 in category
158 in category
Website
127 in category
207 in category
Diversity of Products or Services
122 in category
125 in category

According to consumer ratings and reviews, MetroPCS ranks 20 points higher in the Telecommunications category than Boost Mobile. People gave MetroPCS 1.6 stars for Customer service criterion in Telecommunications category and it is 441 points higher than the worst rated brand in this category. At the same time, Boost Mobile was rated 1.5 stars for Customer service criterion in this category and it is 406 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that MetroPCS has a higher rating than Boost Mobile. Regarding Diversity of Products or Services criterion, consumers gave MetroPCS 2 stars and it is 78% greater than other in category. Boost Mobile however was rated 2 stars and it is 78% greater than other in category.

MetroPCS and Boost Mobile Rating Details

Customer service
1.6 (604 reviews)
1.5 (305 reviews)
Reviewer's quote

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G

...T THEY TOLD ME MY BUSINESS GOES HAND AND HAND WITH MY PHONE WHICH I DO NOT UNDERSTAND AFTER 8 YEARS AND OVER 30 REFERRALS,,WHICH SHOULD NOT MATTER EVEN JUST A CUSTOMER MY PHONE SHOULD HAVE BEEN ON THE DAY THE SAID IT WOULD TUESDAY ...

ANTHONY K
Website
2 (577 reviews)
1.8 (295 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

...I’m *** done with Boost Mobile and their *** I will be sending court papers to the address on website They now want to offer a freakin 3rd party called Smart Pay cause they *** up. Such ***..

Tawaina P
Diversity of Products or Services
2 (577 reviews)
2 (283 reviews)
Reviewer's quote

I have been lied to about service coverage areas. 9 out of 10 calls are dropped. I was sold a refurbished phone saying it was new.d data is slow never have 4g speed yet that is theplan i pay for. Customer Support never returns mt calls. How can they get asst with that? Frankiekurtz97@gmail.com...

Frankie K

Let me know that I could not use the IPhone 11 pro!

Shun

MetroPCS and Boost Mobile Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Cost of the plan
  • Rate
  • Call
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Very poor customer service
  • Service is bad

MetroPCS and Boost Mobile Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

MetroPCS and Boost Mobile Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

MetroPCS and Boost Mobile Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

I attempted to use my phone, and i realise something was not right, calls was not going through to boost mobile, i used...

Read all 812 reviews

MetroPCS and Boost Mobile Products and Services

Most reviewed product and services
  • Metropcs Phone Service (215 reviews)
  • Metropcs Customer Care (165 reviews)
  • Metropcs Phone Plan (79 reviews)
  • Boost Mobile Phone Service (148 reviews)
  • Boost Mobile Customer Care (127 reviews)
  • Boost Mobile Mobile Phone Service (62 reviews)