PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Boost Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Boost Mobile

MetroPCS and Boost Mobile Overview

Total reviews 1434 1210
Company responses 0 0
Issues resolved 3 6

MetroPCS and Boost Mobile Consumer Ratings

Rank
146 out of 1460 in Telecommunications category
213 out of 1460 in Telecommunications category
Customer service
No votes
189 in category
Diversity of Products or Services
No votes
189 in category
Website
No votes
224 in category
Billing Practices
No votes
116 in category

MetroPCS and Boost Mobile Rating Details

Customer service
No votes
1.4 (457 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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I reported a customer service reported a customer service person for foul language and and since that point in time I have not been able to purchase data packs except when I try all avenues. But now all those Avenues online are blocked to me. I just want to purchase data packs and I have plenty of...

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Diversity of Products or Services
No votes
2 (406 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

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...I was only credited 30 for 5 months worth of services I didnt get or was unable to use properly..

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Website
No votes
1.8 (440 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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Bought a phone from the website. Returned the phone after a week because the battery didn't work longer than half a day without using them phone. Received confirmation of delivery from UPS to Inram micro/ Boost mobile return center in Plainsfield IN the 16th of Sept...

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Billing Practices
No votes
2 (397 reviews)
Reviewer's quote

I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

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2 weeks into my billing cycle I get a text saying you have used up all your monthly data and you may experience reduced data speeds, I was skeptical that I had used enough data for boost to cut me off, I thought surely there had been a mistake or misunderstanding, I logged into my boost app to...

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MetroPCS and Boost Mobile Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Cost of the plan
  • Reasonable priced service
  • Customer service
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Poor customer support
  • Customer service & sales department

MetroPCS and Boost Mobile Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

(This is an e-mail sent to boostmobilecustomerassistance@***.com)

Hello,

I'm writing a complaint in regards to your servi...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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5

I lost my phone had insurance on their website it said my deductible was 50 go to file claim and I was being charged100

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MetroPCS and Boost Mobile Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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1

Same every month slowest service drop calls always wen making calls network not available very frustrate n at times u...

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MetroPCS and Boost Mobile Latest Reviews

Recent published reviews
No votes

when will it be connected again? Just paid for it.

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1

They do not want to help you without charging you so I am thinking of changing phone companies there service is the...

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No votes

Im still on hold, after quoted a 31 second wait time. Its been 12 minutes and counting

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No votes

I purchased a prepaid internet service. I have tried I have been trying for 2 days to connect the service. I called...

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MetroPCS and Boost Mobile Products and Services

Most reviewed product and services
  • Metropcs Phone Service (220 reviews)
  • Metropcs Phone Plan (81 reviews)
  • Metropcs Mobile Phone Service (66 reviews)
  • Boost Mobile Phone Service (164 reviews)
  • Boost Mobile Mobile Phone Service (69 reviews)
  • Boost Mobile Phone Plan (43 reviews)