PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and Boost Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
Boost Mobile

MetroPCS and Boost Mobile Overview

Total reviews
1423
846
Company responses
0
0
Issues resolved
3
2

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 577 reviews more than Boost Mobile received since Jan 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with MetroPCS customer support team and Boost Mobile customer service.

MetroPCS and Boost Mobile Consumer Ratings

Rank
129 out of 1908 in Telecommunications category
147 out of 1908 in Telecommunications category
Customer service
122 in category
159 in category
Website
125 in category
205 in category
Diversity of Products or Services
119 in category
122 in category

According to consumer ratings and reviews, MetroPCS ranks 18 points higher in the Telecommunications category than Boost Mobile. People gave MetroPCS 1.6 stars for Customer service criterion in Telecommunications category and it is 443 points higher than the worst rated brand in this category. At the same time, Boost Mobile was rated 1.5 stars for Customer service criterion in this category and it is 406 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that MetroPCS has a higher rating than Boost Mobile. Regarding Diversity of Products or Services criterion, consumers gave MetroPCS 2 stars and it is 79% greater than other in category. Boost Mobile however was rated 2 stars and it is 78% greater than other in category.

MetroPCS and Boost Mobile Rating Details

Customer service
1.6 (604 reviews)
1.5 (310 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Saliha

I wasn't able to ta talk to a customer service representative so nothing was done my problem did not get fixed terrible service actually I'm probably just going to cut the phone off..

PissedConsumer1703759
Website
2 (577 reviews)
1.8 (297 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

...I’m *** done with Boost Mobile and their *** I will be sending court papers to the address on website They now want to offer a freakin 3rd party called Smart Pay cause they *** up. Such ***..

Tawaina P
Diversity of Products or Services
2 (577 reviews)
2 (285 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

PissedConsumer1153325

...But nothing, no customer services, its as if they have a book and they have to read from it. They can go out of the box to try to fix the issue. HATE BOOST!!!!!..

Kathy D

MetroPCS and Boost Mobile Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Cost of the plan
  • Reasonable priced service
  • Rate
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Customer service
  • Poor customer support
  • Very poor customer service

MetroPCS and Boost Mobile Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

MetroPCS and Boost Mobile Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

MetroPCS and Boost Mobile Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews
5

I lost my phone device and sim +601157662324
got new device and new sim +601158558864
so cannot access to my Boost e Walle...

Read all 846 reviews

MetroPCS and Boost Mobile Products and Services

Most reviewed product and services
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (167 reviews)
  • Metropcs Phone Plan (79 reviews)
  • Boost Mobile Phone Service (153 reviews)
  • Boost Mobile Customer Care (136 reviews)
  • Boost Mobile Mobile Phone Service (63 reviews)