PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boost Mobile and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boost Mobile
MetroPCS

Boost Mobile and MetroPCS Overview

Total reviews 1157 1423
Company responses 0 0
Issues resolved 4 3

Boost Mobile and MetroPCS Consumer Ratings

Rank
169 out of 1436 in Telecommunications category
145 out of 1436 in Telecommunications category
Customer service
191 in category
141 in category
Website
230 in category
131 in category
Product or Service Quality
160 in category
133 in category
Reliability
150 in category
112 in category

Boost Mobile and MetroPCS Rating Details

Customer service
1.4 (435 reviews)
1.6 (604 reviews)
Reviewer's quote

In august 31st the agent at customer service answer the refund will be in between 7/14 days. Yesterday the last time tried to get information about my refund i spent the day from 9 am to 7 pm trying to have an answer speak with a supervisor or any information right but it was impossible. Is not...

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...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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Website
1.8 (418 reviews)
2 (577 reviews)
Reviewer's quote

...I bought it from the Boost Mobile website to assure it would work with my plan. I got it 8 days ago. I left it on my porch for a few days due to covid concerns...

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I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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Product or Service Quality
1.8 (396 reviews)
2 (505 reviews)
Reviewer's quote

...now last month i paid them (undeserving) on the 30th of july and our service cut OFF that day and we have yet to regain service when we are anywhere in our community. we have to travel 15/20 miles to get any kind of signal. it has been over 30 days and each line used less than 0...

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Metro pcs terminated my service. State excessive data use . what does that mean...

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Reliability
1.7 (391 reviews)
1.8 (540 reviews)
Reviewer's quote

Office closed when I called emails are answered with standard templet message

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IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T KNOW HOW MANY RESETS THEY MENTUON A TICKET BUT THEY NOT MENTIONING ME PAYINGY BILL ON TIME FAITHFULLY FOR YEARS AN YET MY ACCOUNT CANT BE ACCREDITED IF IM PAYING $60

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Boost Mobile and MetroPCS Pros and Cons

Pros
  • Cost of the plan
  • Reasonable priced service
  • Customer service
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Poor customer support
  • Customer service & sales department
  • Customer service
  • Service
  • Unprofessional service

Boost Mobile and MetroPCS Most Positive Reviews

Top rated reviews
5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

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5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

I lost my phone had insurance on their website it said my deductible was 50 go to file claim and I was being charged100

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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Boost Mobile and MetroPCS Most Critical Reviews

Lowest rated reviews
1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

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1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

Same every month slowest service drop calls always wen making calls network not available very frustrate n at times u...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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Boost Mobile and MetroPCS Latest Reviews

Recent published reviews
No votes

Waited for almost an hour and a half in Boost parking lot in Brunswick, Ohio. The sign (an envelope taped to the door)...

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1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

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No votes

I needed to get a new phone. Mine broke and wouldn't charge most of the time. So I went to buy a new phone. I wanted to...

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1

metro is doing everything to get rid of millions of customers.
i have been with metro for 10 years and now they do not le...

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Boost Mobile and MetroPCS Products and Services

Most reviewed product and services
  • Boost Mobile Phone Service (164 reviews)
  • Boost Mobile Customer Care (148 reviews)
  • Boost Mobile Mobile Phone Service (69 reviews)
  • Metropcs Phone Service (217 reviews)
  • Metropcs Customer Care (167 reviews)
  • Metropcs Phone Plan (79 reviews)