PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boost Mobile and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boost Mobile
MetroPCS

Boost Mobile and MetroPCS Overview

Total reviews
815
1423
Company responses
0
0
Issues resolved
2
3

MetroPCS was first mentioned on PissedConsumer on Feb 10, 2008 and since then this brand received 1423 reviews. It is 608 reviews more than Boost Mobile received since Jan 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Boost Mobile customer support team and MetroPCS customer service.

Boost Mobile and MetroPCS Consumer Ratings

Rank
148 out of 1945 in Telecommunications category
128 out of 1945 in Telecommunications category
Customer service
159 in category
122 in category
Website
207 in category
126 in category
Product or Service Quality
130 in category
116 in category

According to consumer ratings and reviews, MetroPCS ranks 20 points higher in the Telecommunications category than Boost Mobile. People gave Boost Mobile 1.5 stars for Customer service criterion in Telecommunications category and it is 404 points higher than the worst rated brand in this category. At the same time, MetroPCS was rated 1.6 stars for Customer service criterion in this category and it is 441 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that MetroPCS has a higher rating than Boost Mobile. Regarding Product or Service Quality criterion, consumers gave Boost Mobile 1.9 stars and it is 77% greater than other in category. MetroPCS however was rated 2 stars and it is 79% greater than other in category.

Boost Mobile and MetroPCS Rating Details

Customer service
1.5 (306 reviews)
1.6 (604 reviews)
Reviewer's quote

...T THEY TOLD ME MY BUSINESS GOES HAND AND HAND WITH MY PHONE WHICH I DO NOT UNDERSTAND AFTER 8 YEARS AND OVER 30 REFERRALS,,WHICH SHOULD NOT MATTER EVEN JUST A CUSTOMER MY PHONE SHOULD HAVE BEEN ON THE DAY THE SAID IT WOULD TUESDAY ...

ANTHONY K

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G
Website
1.8 (295 reviews)
2 (577 reviews)
Reviewer's quote

...I’m *** done with Boost Mobile and their *** I will be sending court papers to the address on website They now want to offer a freakin 3rd party called Smart Pay cause they *** up. Such ***..

Tawaina P

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie
Product or Service Quality
1.9 (286 reviews)
2 (505 reviews)
Reviewer's quote

My phone was stolen I tried to have the cut off but they said it would take 3 months that is crazy

Cornelius

...I was coming here to switch service from Sprint to Metro. Not today. Maybe you should hire people who can actually do the job & be helpful...

Colleen S

Boost Mobile and MetroPCS Pros and Cons

Pros
  • Cost of the plan
  • Rate
  • Call
  • I used to like your company
  • Price
  • No contract
Cons
  • Customer service
  • Very poor customer service
  • Service is bad
  • Customer service
  • Service
  • Unprofessional service

Boost Mobile and MetroPCS Most Positive Reviews

Top rated reviews
5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

Boost Mobile and MetroPCS Most Critical Reviews

Lowest rated reviews
1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

Boost Mobile and MetroPCS Latest Reviews

Recent published reviews
4

Nearing 2 months ago, I purchased 2 new phones. 1 for me, 1 for my girl. Boost cannot seem to correct my account so...

Read all 815 reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

Boost Mobile and MetroPCS Products and Services

Most reviewed product and services
  • Boost Mobile Phone Service (149 reviews)
  • Boost Mobile Customer Care (129 reviews)
  • Boost Mobile Mobile Phone Service (62 reviews)
  • Metropcs Phone Service (215 reviews)
  • Metropcs Customer Care (165 reviews)
  • Metropcs Phone Plan (79 reviews)