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Boost Mobile
MetroPCS

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Boost Mobile

Boost Mobile

1.9
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 744 TOTAL REVIEWS
Rank
142 out of 1923
in Telecommunications category
Rating Details
Customer service
Website
Reliability
Diversity of Products or Services
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    1503
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    03:44
  • ISSUES RESOLVED
    10%
Top Products and Services
2.2
140 reviews
2
111 reviews
2
61 reviews
MetroPCS

MetroPCS

2.0
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1423 TOTAL REVIEWS
Rank
121 out of 1923
in Telecommunications category
Rating Details
Customer service
Website
Reliability
Diversity of Products or Services
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    1250
  • SUCCESSFUL
    60%
  • AVG CALL DURATION
    04:31
  • ISSUES RESOLVED
    21%
Top Products and Services
2
213 reviews
2.3
165 reviews
2.2
79 reviews

How would you compare Boost Mobile vs MetroPCS?

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TenderMandrill
#1684977

Dont stop here: Tell the world about your issues with the company. Thats where you will get the most satisfaction.

Remember the addage "Dont get mad, get even". Get them in their pocketbook. Tell everyone you see. It doesn't matter if you know the person or not.

I will walk up to a stranger in a grocery store and engage that person in conversation about, say......, phone reception inside the store. Within 2 minutes I will have told them my story...and have that person tell me that they are going to share my story with others. You see, Boost will not ignore me....amd get away with it.

All they had to do was the right thing. Refund my money or fire that thieving manager and replace the used and defective phone he sold me with a working NEW phone.

TenderMandrill
#1684973

They (both) have lost their perspective on what it takes to keep customers happy and loyal: truth, honesty and genuine customer service (which includes a passion for your business and compassion for your customers). While I have had problems with both companies, I will say, undoubtedly, that Boost is awarded the undistinguished Medal of Disgust.

It has been a month since they first ripped me off...amd they refuse to reimburse me for the money which they and their theiving, lying and conniving mgr stole from me. They will not even give me the courtesy of returning any one of my 7 (+) telephone calls to their (really don't) Care Services Department.

Anonymous
#1336094

Metropcs is worse than Boost. They use some of the same towers and have less coverage.

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