PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freedompop and Boost Mobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freedompop
Boost Mobile

Freedompop and Boost Mobile Overview

Total reviews
420
1128
Company responses
0
0
Issues resolved
6
3

Freedompop and Boost Mobile Consumer Ratings

Rank
343 out of 1425 in Telecommunications category
155 out of 1425 in Telecommunications category
Customer service
236 in category
163 in category
Exchange, Refund and Cancellation Policy
202 in category
131 in category
Product or Service Quality
238 in category
141 in category
Website
281 in category
224 in category

Freedompop and Boost Mobile Rating Details

Customer service
1.3 (267 reviews)
1.4 (406 reviews)
Reviewer's quote

When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

Read full review

She tells me I have to call customer service and be taken off my moms so she can put me on my own plan with my kids so I do that I go and sit in the car with my four kids and do just that then I go back in side and when I finally get a chance to go back in and and tell her I did so she gets my kids...

Read full review
Exchange, Refund and Cancellation Policy
1.3 (245 reviews)
1.6 (316 reviews)
Reviewer's quote

THEY ILLEGALLY CHARGED MY ACCOUNT, THEN CLAIM THEY WILL REFUND AND DIDN'T, AND WHEN I CONTACT MY BANK THEY CANCELED MY ACCOUNT AND SHUT DOWN MY PHONE LINE IN THE EMERGENCY TIMES OF COVID-19..

Read full review

...You will have 120 days after your service is interrupted to add enough funds to your account and prevent account cancellation. From all I have been reading the account funds ripoff is being done on a massive scale. It is probably in the area of grand theft and should be investigated..

Read full review
Product or Service Quality
1.5 (241 reviews)
1.8 (375 reviews)
Reviewer's quote

...Told them to cancel service. Was charged $136. 27...

Read full review

I was told in April about a $1 down service that I was qualified for. I was referred by a boost rep to apply for a service that boost does not use and it's not available in NJ. Also...

Read full review
Website
1.6 (239 reviews)
1.8 (391 reviews)
Reviewer's quote

I even sent two images from FP's website re my 12-Month SIM/Plan, clearly stating that in order to activate the SIM/Plan, I needed to go to FP's activation site and activate it when I was ready. How could I even possibly activate the card when I did not have it, and had no information about it the...

Read full review

However, my account number is not listed on my bill, my payment confirmation texts, the boost website under "my account". The store reps at Boost said they are not allowed to give me my account number and I need to call Customer Care. Sounds fine until you try to call Customer Care: after going...

Read full review

Freedompop and Boost Mobile Pros and Cons

Pros
  • Free 500mb
  • Possibility of free internet
  • Price
  • Cost of the plan
  • Reasonable priced service
  • Rate
Cons
  • Customer service
  • Overall very unethical practices
  • Deceit and devious billing practices
  • Customer service
  • Poor customer support
  • Customer service & sales department

Freedompop and Boost Mobile Most Positive Reviews

Top rated reviews
5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

Read full review
5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

Read full review
5

Excellent service all around. Can't complain at all from my experience...

Read full review
5

I lost my phone had insurance on their website it said my deductible was 50 go to file claim and I was being charged100

Read full review

Freedompop and Boost Mobile Most Critical Reviews

Lowest rated reviews
1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

Read full review
1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

Read full review
1

activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly...

Read full review
1

Same every month slowest service drop calls always wen making calls network not available very frustrate n at times u...

Read full review

Freedompop and Boost Mobile Latest Reviews

Recent published reviews
No votes

Paul petrides here. , I did get your message,. About FreedomPop taking. Money
Out of acct. Since January 1/23/20. , $35.2...

Read full review
No votes

I have been trying to speak with management over and over but no one gets back went to a boost store been lied to and...

Read full review
No votes

Paul petrides here. I need to have. The. $34.89. That. Was taken. Out of my checking. Act. Without me. Knowing it. Do no...

Read full review
No votes

I want my acct number have been trying to get it for 24 hrs

Read full review

Freedompop and Boost Mobile Products and Services

Most reviewed product and services
  • Freedompop Mobile Phone Service (60 reviews)
  • Freedompop Customer Care (52 reviews)
  • Freedompop Phone Plan (39 reviews)
  • Boost Mobile Phone Service (169 reviews)
  • Boost Mobile Customer Care (149 reviews)
  • Boost Mobile Mobile Phone Service (68 reviews)