PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boost Mobile and Freedompop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boost Mobile
Freedompop

Boost Mobile and Freedompop Overview

Total reviews 1173 423
Company responses 0 0
Issues resolved 4 6

Boost Mobile and Freedompop Consumer Ratings

Rank
173 out of 1440 in Telecommunications category
361 out of 1440 in Telecommunications category
Customer service
190 in category
No votes
Website
230 in category
No votes
Product or Service Quality
155 in category
No votes
Diversity of Products or Services
188 in category
No votes

Boost Mobile and Freedompop Rating Details

Customer service
1.4 (441 reviews)
No votes
Reviewer's quote

...I have been hung up on by rude customer service people and spent countless hours on phone and chat to get no where. You ask for a supervisor they hang up on you. After over 10 years I'm assuming they no longer want my business...

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They charged my account over $106 and I NEVER authorized it and then of course all the phone numbers for customer service simply tell you to go to the web site. This place is awful and criminal. DO NOT give it a try..

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Website
1.8 (423 reviews)
No votes
Reviewer's quote

...I bought it from the Boost Mobile website to assure it would work with my plan. I got it 8 days ago. I left it on my porch for a few days due to covid concerns...

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When I tried calling their customer service (prompt #1) , it is set up to go to a voice message that tells you to go to their website. THis is a hard to navigate easy to misunderstand website, great to cause one to make a mistake. WHen I called the ph nbr again, and used prompt#3, they refused to...

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Product or Service Quality
1.8 (401 reviews)
No votes
Reviewer's quote

00 on credit card which I only authorized for monthly data/text/phone service. Calm conversation until Vanessa suddenly says "this is private property -you can leave or I will call the police as her more experienced sales person talks to manager on phone. Says "have a nice day-eeee!" as I head for...

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...Told them to cancel service. Was charged $136. 27...

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Diversity of Products or Services
2 (390 reviews)
No votes
Reviewer's quote

...I was only credited 30 for 5 months worth of services I didnt get or was unable to use properly..

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...I have no services from this company, File a complaint with FTC at FTC. gov..

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Boost Mobile and Freedompop Pros and Cons

Pros
  • Cost of the plan
  • Reasonable priced service
  • False advertising
  • Free 500mb
  • Possibility of free internet
  • Absolutely horrific
Cons
  • Customer service
  • Poor customer support
  • Customer service & sales department
  • Customer service
  • Being charged unecessarily
  • Overall very unethical practices

Boost Mobile and Freedompop Most Positive Reviews

Top rated reviews
5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

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5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

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5

I lost my phone had insurance on their website it said my deductible was 50 go to file claim and I was being charged100

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5

Excellent service all around. Can't complain at all from my experience...

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Boost Mobile and Freedompop Most Critical Reviews

Lowest rated reviews
1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

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1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

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1

Same every month slowest service drop calls always wen making calls network not available very frustrate n at times u...

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1

activated four phones mine would call out from home wifi but would call out from nowhere else also would not constantly...

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Boost Mobile and Freedompop Latest Reviews

Recent published reviews
1

they would not give me a charger that worked or my money backstay away from booost

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1

No one solved my calling issues, just stucked there forever.
I need Live Chat and Live Representative to solve problems,...

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No votes

I paid for international service and I still cant call or receive any calls

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4.6

8YY232982K124922D looking for my order .was placed 3 weeks ago information or refund please

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Boost Mobile and Freedompop Products and Services

Most reviewed product and services
  • Boost Mobile Phone Service (164 reviews)
  • Boost Mobile Customer Care (149 reviews)
  • Boost Mobile Mobile Phone Service (69 reviews)
  • Freedompop Mobile Phone Service (59 reviews)
  • Freedompop Customer Care (53 reviews)
  • Freedompop Phone Plan (39 reviews)