PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Boost Mobile and Freedompop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Boost Mobile
Freedompop

Boost Mobile and Freedompop Overview

Total reviews
812
389
Company responses
0
0
Issues resolved
2
6

Boost Mobile was first mentioned on PissedConsumer on Jan 15, 2009 and since then this brand received 812 reviews. It is 423 reviews more than Freedompop received since Jul 30, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Freedompop customer support team than with Boost Mobile customer service.

Boost Mobile and Freedompop Consumer Ratings

Rank
146 out of 1945 in Telecommunications category
326 out of 1945 in Telecommunications category
Customer service
159 in category
233 in category
Website
207 in category
274 in category
Product or Service Quality
130 in category
217 in category

According to consumer ratings and reviews, Boost Mobile ranks 180 points higher in the Telecommunications category than Freedompop. People gave Boost Mobile 1.5 stars for Customer service criterion in Telecommunications category and it is 404 points higher than the worst rated brand in this category. At the same time, Freedompop was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Boost Mobile has a higher rating than Freedompop. Regarding Product or Service Quality criterion, consumers gave Boost Mobile 1.9 stars and it is 77% greater than other in category. Freedompop however was rated 1.5 stars and it is 61% greater than other in category.

Boost Mobile and Freedompop Rating Details

Customer service
1.5 (305 reviews)
1.3 (254 reviews)
Reviewer's quote

...T THEY TOLD ME MY BUSINESS GOES HAND AND HAND WITH MY PHONE WHICH I DO NOT UNDERSTAND AFTER 8 YEARS AND OVER 30 REFERRALS,,WHICH SHOULD NOT MATTER EVEN JUST A CUSTOMER MY PHONE SHOULD HAVE BEEN ON THE DAY THE SAID IT WOULD TUESDAY ...

ANTHONY K

How could there be an unforeseen technical error when I had never even activated the SIM, received a number, or even opened the kit? I sent a request to FP's customer service to ask what the problem was. I also asked FP to confirm that the kit was still new and full. I was told that the SIM was...

George D
Website
1.8 (295 reviews)
1.6 (228 reviews)
Reviewer's quote

...I’m *** done with Boost Mobile and their *** I will be sending court papers to the address on website They now want to offer a freakin 3rd party called Smart Pay cause they *** up. Such ***..

Tawaina P

I ordered one SIM card from Freedompop website in 2018, but never received anything, so I just let it go. today I found I was charged $30 - $40 each of the past 18 months, I tried to call FreedomPop, but never reached a real person, all I heard was machine message. I am working with Federal Trade...

frank
Product or Service Quality
1.9 (286 reviews)
1.5 (231 reviews)
Reviewer's quote

My phone was stolen I tried to have the cut off but they said it would take 3 months that is crazy

Cornelius

Within a couple of weeks of paying for the service it was unusable and NUMEROUS emails over the last 5 months have produced no resolution to the matter. Then I am told that my account was sent to TING and to contact TING for assistance. I did, TING informed me that they have my name, but not my...

Shawn L

Boost Mobile and Freedompop Pros and Cons

Pros
  • Cost of the plan
  • Rate
  • Call
  • Free 500mb
  • Possibility of free internet
  • Price
Cons
  • Customer service
  • Very poor customer service
  • Service is bad
  • Customer service
  • Deceit and devious billing practices
  • Unauthorized billing of services

Boost Mobile and Freedompop Most Positive Reviews

Top rated reviews
5

(This is an e-mail sent to boostmobilecustomerassistance@boostmobile.com)

Hello,

I'm writing a complaint in regards t...

5

I have had Freedompop service on my phone for about 6 months now and I have not had a problem with anything. How i sort...

Boost Mobile and Freedompop Most Critical Reviews

Lowest rated reviews
1

boost charged my acct for a phone that i reported lost 3months ago. ask for a refund but they said no refund.....

1

This company requires a credit card on file, even for free service, for one reason, they will eventually take your money...

Boost Mobile and Freedompop Latest Reviews

Recent published reviews

I attempted to use my phone, and i realise something was not right, calls was not going through to boost mobile, i used...

Read all 812 reviews

They charged me for something I didnt want. Cant get ahold of anyone to talk to. Tmhorribke company

Read all 389 reviews

Boost Mobile and Freedompop Products and Services

Most reviewed product and services
  • Boost Mobile Phone Service (148 reviews)
  • Boost Mobile Customer Care (127 reviews)
  • Boost Mobile Mobile Phone Service (62 reviews)
  • Freedompop Mobile Phone Service (59 reviews)
  • Freedompop Customer Care (50 reviews)
  • Freedompop Phone Plan (37 reviews)